Four Seasons Hotel Hangzhou at Hangzhou Centre

The Four Seasons Hotel Hangzhou at Hangzhou Centre, a Michelin Key Selected property, consistently receives high praise for its exceptional service, prime location, and luxurious accommodations, blending modern urban sophistication with touches of traditional Chinese elegance.

1. Overall Rating & Sentiment

The Four Seasons Hotel Hangzhou at Hangzhou Centre garners an overwhelmingly positive reception, with an average rating of 9.5/10 from 1373 reviews on Trip.com and 9.6/10 as "exceptional" on Booking.com. Guests frequently describe their stays as "absolutely perfect – five stars," "excellent," and a "truly pleasant and refined experience," making it a highly recommended luxury destination.

2. Key Highlights

Guests consistently laud the hotel's "luxury-level" service, its "excellent" and "perfect" central location, and the "spacious & stylish" design of its rooms. Amenities such as the spa, fitness center, and particularly the "spectacular 18th-floor panoramic pool" are frequently highlighted. The hotel's strategic position within the Hangzhou Centre complex provides convenient access to major shopping centers and offers impressive city, Grand Canal, and even West Lake views.

3. Room Quality

The hotel offers "well-equipped and modern" rooms that are consistently noted for their "spacious & stylish" design and "incredibly comfortable" beds. Rooms are kept "immaculately clean" and feature amenities like air-conditioning, private bathrooms, mini-bars, tea/coffee makers, and soundproofing for a relaxing stay. Premium suites boast 270-degree glass corners, providing cinematic panoramic views of the Hangzhou cityscape, the Grand Canal, and West Lake. While generally praised, one guest noted the new decor "lacks character." Deluxe King Rooms are generously sized at 570 square feet.

4. Dining Experience

Dining at the Four Seasons Hotel Hangzhou at Hangzhou Centre is a highlight, featuring Song, a Michelin-starred Ningbo restaurant, where dishes are described as "exquisite, light, and perfectly flavored." The all-day dining room, Charm, offers a diverse "globe-trotting breakfast spread" with various options including continental, American, buffet, Italian, and a range of Asian, vegetarian, vegan, halal, and gluten-free choices. Guests appreciate the inclusion of Hangzhou local snacks at breakfast, with the seafood congee being a particularly delicious mention. The Lounge provides Longjing-inspired afternoon teas and pastries. However, some feedback indicates that the executive lounge's evening light meal might be "really disappointing" and "simpler" compared to offerings at other luxury chains.

5. Service & Staff

The service at this Four Seasons property is consistently described as "excellent" and "luxury-level," with staff praised for their "professionalism, attentiveness, and genuine hospitality." Guests frequently share examples of staff going above and beyond, such as preparing elaborate birthday surprises with cakes, fresh flowers, and room upgrades, and proactively contacting guests for arrival times. While the service is largely exceptional, a minor point of feedback indicated that a "few staff" found it "difficult to speak English."

6. Location & Accessibility

Situated in the dynamic heart of Hangzhou city center, the hotel is part of the Hangzhou Centre, a modern mixed-use hub of commerce and culture. Its "excellent" location places it within easy walking distance of major shopping malls like Hangzhou Center and Hangzhou Tower. The Wulin Square metro interchange is conveniently "less than a five-minute walk away," offering effortless access to public transportation, including trains to Hangzhou East Railway Station. The hotel boasts views of the UNESCO-listed Grand Canal and Wulin Square, with West Lake just "a short hop south." Hangzhou Xiaoshan International Airport is approximately 26-30 km away. Complimentary parking for hotel guests is available at Hangzhou Center.

7. Value & Pricing

Rates for the Four Seasons Hotel Hangzhou at Hangzhou Centre typically start from around $282 to $287.29 per night. Guests generally consider the pricing "well justified for such a prime setting" and believe it offers good value for a luxury experience. It's acknowledged that "the experience do not come cheap," encouraging guests to "splurge" to fully enjoy the offerings. A notable benefit for families is that children aged 0-17 stay free.

8. Common Complaints

While overwhelmingly positive, some recurring minor criticisms include:

• The variety of breakfast, despite being good, was sometimes noted as "not extensive."
• The evening light meal offered in the executive lounge was considered "really disappointing" and "simpler" than expected by some guests, especially when compared to other high-end hotels.
• A few guests reported "few staff difficult to speak English," posing a slight communication challenge.
• One review mentioned that the check-out process "took a bit long."
• The decor, while new, was perceived by one guest to "lack character."
• The shallowest part of the pool at 80cm felt "a bit too shallow" to one guest, although the hot tub was appreciated.
• A suggestion was made to integrate the concierge and front desk services for greater efficiency.

Sources

1. booking.com
2. trip.com
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6. middleeasttraveller.com
7. hangzhouhotelsweb.com
8. fourseasons.com
9. michelin.com
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12. youtube.com