Inkaterra La Casona
Two Michelin Keys
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Hotel Details
Location
Cusco
Peru, South America
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Key Highlights
- ✓Exceptional Service:** The staff's attentiveness, personalized approach, and willingness to go "above and beyond" are frequently praised.
Expert Review: Inkaterra La Casona
Inkaterra La Casona, a distinguished Michelin Two-Keys property in Cusco, Peru, consistently garners high praise for its blend of historical elegance, intimate luxury, and exceptional service. Housed within a meticulously restored 16th-century colonial mansion, this boutique hotel offers a unique and memorable stay in the heart of the ancient Inca capital.
1. Overall Rating & Sentiment
The general consensus among guests is overwhelmingly positive, with many describing their experience as "magical" and "simply amazing". The hotel is frequently lauded as a "true luxury hotel" and a "genuinely exceptional, boutique 5-star hotel". It holds an average rating of 8.9 ("Fabulous") on review platforms and has received "Exceptional" ratings from a significant majority of guests. Inkaterra La Casona was also included in the prestigious 2026 Condé Nast Traveler Gold List, recognizing its outstanding design, service, authenticity, and connection to its location.
2. Key Highlights
Guests consistently highlight several standout features of Inkaterra La Casona:
- Exceptional Service: The staff's attentiveness, personalized approach, and willingness to go "above and beyond" are frequently praised.
- Historic Ambiance & Design: The hotel's setting in a 16th-century manor, once home to a conquistador and even Simón Bolívar, provides a rich historical backdrop. The meticulous restoration emphasizes original architecture, colonial furniture, Pre-Columbian textiles, and original murals, creating an elegant and authentic atmosphere.
- Intimate & Exclusive: With only eleven suites, the hotel offers a private and cozy retreat, making guests feel pampered and valued.
- Thoughtful Amenities: Recurring mentions include individual stone fireplaces, heated floors, and the nightly placement of hot water bottles in beds. The staff's offer to draw luxurious baths with bath salts is also a cherished detail.
- Prime Location: Its central position in Plaza Las Nazarenas offers easy access to Cusco's vibrant streets and main attractions, while still providing a peaceful oasis.
3. Room Quality
The suites at Inkaterra La Casona are described as spacious, impeccably clean, and exceptionally comfortable. Ranging from 38 to 47 square meters, they feature plush king-size or twin beds with 100% pima cotton sheets and hypoallergenic pillows. The design incorporates dark wood sculpted panels, elegant furniture, deep burgundy sofas, and rich rugs and fabrics, maintaining a luxurious colonial charm.
A key feature in every suite is a stone fireplace, which staff are often noted for preparing and lighting. For added comfort, rooms are equipped with thermostat-controlled heated floors. The bathrooms are equally impressive, often featuring marble finishes, two sinks, a shower, and a free-standing bathtub. Special Inkaterra handmade toiletries add to the indulgent experience. Some suites also boast balconies overlooking the charming streets of Cusco. Standard in-room amenities include cable TV, mini-bars, seating areas, safety boxes, and iPod docking stations.
4. Dining Experience
The dining experience at Inkaterra La Casona is generally highly regarded. A buffet breakfast featuring regional products and treats is served daily and consistently receives excellent reviews. The hotel's intimate restaurant, with a limited number of tables, provides a romantic ambiance under a glass atrium, often with a crackling fireplace and candlelit settings. The cuisine focuses on unfussed traditional Peruvian dishes with modern touches, prepared expertly with local ingredients. Room service is also available. Additionally, guests have enjoyed an afternoon tea buffet, complete with cakes, biscuits, hot chocolate, coffee, and coca tea.
5. Service & Staff
The service and staff are frequently cited as the hotel's strongest asset. Guests consistently praise the "exceptional quality of the service" and describe the staff as "amazing," "attentive," "friendly," and "professional". Many reviewers note that the staff remember their names and proactively anticipate their needs, going "above and beyond" to ensure a memorable stay. This includes personalized welcomes, assistance with arranging tours and recommendations, and ensuring all guest requirements are met. The exclusive nature of having only eleven suites allows for a highly personalized experience, sometimes including butler service. Private guides and drivers can also be arranged.
6. Location & Accessibility
Inkaterra La Casona boasts a superb location in the heart of Cusco's historic center, specifically on Plaza Las Nazarenas. It's described as an ideal base for exploring the city's major sights, being less than two minutes from the main Plaza de Armas and within easy walking distance of cultural attractions like the Museum of Pre-Columbian Art. Despite its central location, the hotel offers a "peaceful oasis" away from the bustle.
The hotel is approximately a 10 to 15-minute drive from Alejandro Velasco Astete International Airport (CUZ), with taxis readily available or airport transfers able to be arranged. There is no on-site parking offered.
7. Value & Pricing
As a luxury Relais & Châteaux property and a Michelin Two-Keys hotel, Inkaterra La Casona is positioned at the higher end of the pricing spectrum in Cusco. Prices for a one-night stay typically start from around $396, often ranging to $511 or more, excluding taxes and fees. While many guests feel the experience is well worth the cost, some have expressed that the value for money could be an area for improvement, particularly concerning service speed and overall atmosphere. It's important for Peruvian citizens and foreigners staying over 59 days to note an additional 18% VAT (IVA), which is not automatically included in reservation costs. An extra bed for children (0-11 years) incurs a charge of $165 per child, per night.
8. Common Complaints
While overwhelmingly positive, a few recurring criticisms have been noted:
- Noise: Guests staying in rooms facing the square have occasionally reported that it can be "very noisy during the night".
- Inconsistent Hot Water/Water Pressure: A few guests have reported issues with slow water flow or water not being hot enough.
- Housekeeping (Isolated Incidents): One review mentioned a disappointing housekeeping experience with uncleaned bathrooms and used items left in the room. However, this seems to be an isolated incident, contrasting with the general high praise for service.
- WiFi Reliability: The WiFi connectivity has received a slightly lower average rating compared to other facilities, scoring 6.3 out of 10 in some aggregated reviews.
Sources
Points to Consider
- •While overwhelmingly positive, a few recurring criticisms have been noted:
- •Inconsistent Hot Water/Water Pressure:** A few guests have reported issues with slow water flow or water not being hot enough.
About Two Michelin Keys
Two Michelin Keys recognize hotels that provide an excellent stay experience. These properties stand out for their remarkable quality, distinctive character, and superior service that goes above and beyond expectations.
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