Hyatt Centric Murano Venice

Hyatt Centric Murano Venice: A Tranquil Escape with Venetian Charm

The Hyatt Centric Murano Venice, a Michelin Key Selected property, offers guests a serene and luxurious experience on the historic island of Murano, a peaceful alternative to the bustling main island of Venice. This boutique hotel, converted from an ancient Murano glass factory, is widely praised for its elegant design, exceptional service, and comfortable accommodations, making it a highly recommended choice for travelers seeking both relaxation and easy access to Venice's attractions.

1. Overall Rating & Sentiment - Highly Recommended with Positive Consensus

The general consensus for the Hyatt Centric Murano Venice is overwhelmingly positive. Guests frequently describe their stays as wonderful, excellent, and exceeding expectations. Many appreciate the hotel as an "oasis of peace" away from the crowds of central Venice. It is particularly recommended for those seeking a more laid-back experience and for repeat visitors to Venice.

2. Key Highlights - Service, Design, Amenities, and Peaceful Location

Guests consistently highlight several aspects that make this hotel stand out:

• Exceptional Service: The staff is frequently lauded as friendly, helpful, professional, and attentive, often going the extra mile to ensure a special stay.
• Unique Design & Ambiance: Housed in a former glass factory, the hotel beautifully incorporates Murano's glassmaking heritage into its elegant and sophisticated decor, featuring opulent chandeliers and glass sculptures. The vibe is often described as classy and relaxed.
• Tranquil Location: Its setting on Murano provides a quiet retreat from the intense tourist activity of Venice, offering peaceful canals and walkways.
• Convenient Transportation: The hotel offers a complimentary private shuttle boat service to and from Marco Polo Airport, a highly appreciated amenity. There's also a public waterbus stop ("Murano Museo") directly in front of the hotel, making travel to Venice and other islands easy.
• Great Breakfast: The breakfast buffet receives frequent praise for its quality and variety.
• Modern Amenities: The hotel boasts modern facilities, including a fitness center and a wellness area with a sauna, hammam, and emotional showers.

3. Room Quality - Spacious, Comfortable, and Stylish

The rooms at Hyatt Centric Murano Venice are described as very nice, modern, clean, and well-designed. Guests appreciate the thoughtful layout and comfortable beds. Many reviews specifically mention the spaciousness, particularly of the Duplex Suites, which offer two floors and are ideal for families, providing extra privacy. Rooms often feature Venini lighting, parquet floors, and well-appointed bathrooms with walk-in showers and quality toiletries like NUXE products. Some rooms may have a courtyard view, while others might lack a significant view.

4. Dining Experience - Excellent Breakfast, Varied Dinner

The hotel's dining options generally receive positive remarks. The breakfast buffet is consistently highlighted as "very good," "amazing," and "excellent," offering a wide spread including pastries, Italian cured meats, cheeses, and made-to-order eggs, along with delicious coffee. Some guests even mention a mimosa bar.

For dinner, the on-site Osteriva restaurant offers Venetian-inspired fine dining in a stylish, bioclimatic greenhouse setting, often described as top-notch with excellent service and a good wine selection. There is also the waterfront Rivalonga Café for all-day dining and the Spritz & Fizz cocktail bar. While some find the on-site restaurant pricey, many consider the food exceptional.

5. Service & Staff - Impeccable Hospitality

The service at Hyatt Centric Murano Venice is frequently described as impeccable, classy, professional, and friendly. Staff members are noted for being very helpful, accommodating, and going above and beyond to assist guests with information about transportation, local attractions, and special requests. Specific individuals, such as the reception manager Francesca, have been praised for their hard work and lovely personality.

6. Location & Accessibility - Peaceful Murano with Easy Venice Access

The hotel's location on Murano island is a significant aspect of its appeal. It's praised for being a quiet and unhurried alternative to the "craziness" and "crowded city streets" of central Venice. Murano itself offers charm with boutiques, shops, restaurants, cafes, and glass factories.

Accessibility to Venice is straightforward via the public waterbus (vaporetto), with the "Murano Museo" stop conveniently located right in front of the hotel. The ride to Venice typically takes about 15-20 minutes. The complimentary private airport shuttle is a major advantage for arrivals and departures. While some initial confusion about the airport boat stop has been noted, the overall accessibility is considered excellent.

7. Value & Pricing - Good Value, Especially with Points

Many guests consider the Hyatt Centric Murano Venice to offer good value, especially for those using World of Hyatt points. As a Category 3 property, it can be a "real bargain" on points, costing between 9,000 to 15,000 points per night, depending on the season. Cash rates typically range from €160-€300+ per night. The quality of the accommodations, service, and amenities often exceeds guests' expectations for the price point.

8. Common Complaints - Minor Issues and Location Preference

While reviews are largely positive, a few recurring minor criticisms include:

• Lack of Air Conditioning Control: Some guests have noted that they do not have control over the room's A/C temperature, which can make rooms feel stuffy, especially when mosquitoes are present. Fans are sometimes requested as a solution.
• Restaurant Closing Times: One guest reported difficulty getting room service for dinner after a late arrival, as the restaurant was closing.
• WiFi Issues: An isolated complaint mentioned WiFi not working for several days during a stay.
• Sauna Functionality: One review mentioned the sauna in the fitness center was not working during their visit.
• Double Charges/Payment Policy Confusion: A significant complaint involved issues with payment policies, including blocked funds and alleged double charges, leading to a "very poor experience" with reception regarding financial matters.
• No View from Some Rooms: Some rooms, such as those overlooking a courtyard, may not offer a significant view.

Overall, the Hyatt Centric Murano Venice stands out as a luxurious and peaceful retreat that offers an authentic Venetian experience on the charming island of Murano, complemented by excellent service and modern comforts.

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