Hotel Spitzhorn

Hotel Spitzhorn, Gstaad: A Charming Chalet Experience with Room for Refinement

Hotel Spitzhorn in Gstaad, a Michelin Key Selected property, generally garners positive reviews for its charming chalet ambiance, excellent service, and stunning mountain surroundings. While offering a comfortable and welcoming stay, some aspects, particularly dining consistency and pool temperature, are occasionally noted for improvement.

1. Overall Rating & Sentiment

The overall sentiment for Hotel Spitzhorn is largely positive, with guests frequently describing it as a "superb" and "wonderful" place to stay. Many travelers highly recommend it, particularly for families. On Booking.com, the hotel scores an impressive 8.9 out of 10 based on 145 reviews, with high marks for cleanliness (9.4), staff (9.3), and comfort (9.4).

2. Key Highlights

Guests consistently praise several aspects of Hotel Spitzhorn:

• Service & Staff: The staff is frequently highlighted as very friendly, helpful, polite, and attentive. Many reviewers emphasize the fantastic service from both the staff and the owner, describing them as welcoming and engaging. There's a strong sense of genuine hospitality, making guests feel at home.
• Location & Views: The hotel boasts a "nice location" with "amazing views" of the mountains. Its setting near the Spitzhorn mountain, described as a "fair-weather mountain," adds to its picturesque appeal.
• Amenities: The spa and pool area are popular features, often described as "nice" and "modern." The free access to the indoor pool, hydrotherapy zone, sauna, steam bath, and adventure shower is a significant plus for guests. Other appreciated amenities include ample parking, a bar and lounge with a fireplace, a billiard room, a library, and a children's playroom and playground.
• Design & Ambiance: The hotel, a modern chalet built in 2013, features attractive wooden interiors, creating a warm and inviting atmosphere. The decor is often described as tasteful and beautiful.

3. Room Quality

Rooms at Hotel Spitzhorn are generally well-received. They are described as "spacious" and "clean" with a comfortable temperature. All rooms and suites offer mountain views and come with a balcony or terrace. Standard amenities include a bathroom with a shower or bath and toilet, hairdryer, TV with radio and iPod connection, telephone, free WiFi, and a room safe. Some rooms, particularly family rooms, are noted as being quite decent in size, with some even featuring an additional level for children. While most find the beds comfortable, one guest mentioned them being "super hard," which could be a pro or con depending on preference.

4. Dining Experience

The dining experience at Hotel Spitzhorn receives mixed but generally positive feedback. The on-site restaurant, Restaurant La Poya, serves traditional Swiss cuisine and offers a casual fine dining experience for breakfast, brunch, lunch, and dinner.

• Breakfast: The "mountain breakfast buffet" is included in the price and is rated highly by some guests as "really nice" and "excellent." However, a recurring criticism is that the breakfast can be "just very average," with a lack of variety in fruits, average quality of breads and cheeses, and sometimes empty containers.
• Restaurant Quality: Some guests praise the "great quality food" and even highlight specific dishes like the "Best Rösti I ever had." Others mention an "exceptional restaurant" within the hotel.

5. Service & Staff

The service and staff at Hotel Spitzhorn are consistently lauded as a major strength. Guests frequently use terms like "friendly," "helpful," "polite," "attentive," and "fantastic." The owner and management are also highlighted for their engaging and welcoming demeanor. Reviewers appreciate the professional yet friendly and relaxed approach, with some mentioning staff speaking French. A chauffeur service for festivals is also noted as a friendly and flexible offering.

6. Location & Accessibility

Hotel Spitzhorn is situated in Saanen, approximately 1.9 to 3 miles (3 km) from the center of Gstaad. This location is considered "nice" and "incredibly picturesque," offering stunning mountain views. It's also noted as being very close to Gstaad center, especially if guests have a car. The Saanen Train Station is conveniently located about 2,133 feet (650 meters) away. The hotel's position makes it a great base for accessing local attractions and skiing activities, with a free ski shuttle available.

7. Value & Pricing

While specific price ranges vary depending on dates, Hotel Spitzhorn is generally perceived to offer good value, especially considering the high price level in the region. One review from late 2025 noted a 1-night stay for 2 adults starting from $461.99, excluding taxes and fees. The inclusion of a comprehensive breakfast buffet and free access to the spa facilities (indoor pool, sauna, steam bath, etc.) adds to the perceived value. The hotel prides itself on offering "value for your money is perfect."

8. Common Complaints

Despite the many positives, some recurring issues and criticisms have been noted by guests:

• Pool Water Temperature: A frequent complaint is that the water temperature in the pool is "too low" or "a bit cold."
• Breakfast Quality & Service: As mentioned, some guests find the breakfast "just very average" with limited variety and occasional issues with empty containers or "too tight service organisation," suggesting insufficient staff for the number of visitors.
• Bathroom Amenities & Towels: Some reviewers mention a lack of body lotion, worn-out towels, and combined shower gel and shampoo rather than separate products, which is seen as not meeting expectations for the price level.
• Restaurant Seating: The seating in the inside restaurant is sometimes described as "too tight."
• Room Size (Minor): While generally considered spacious, one guest did find their room "a bit tight."

Sources

1. booking.com
2. booking.com
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4. spitzhorn.ch
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7. spitzhorn.ch
8. spitzhorn.ch
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10. spitzhorn.ch
11. expedia.com