Hotel Olden
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Hotel Details
Location
Hotel Olden · Gstaad, Switzerland
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Expert Review: Hotel Olden
Hotel Olden in Gstaad, Switzerland, a Michelin Key Selected property, consistently earns high praise for its blend of traditional Alpine charm and modern luxury, making it a beloved retreat in the heart of the famous resort town.
Overall Rating & Sentiment
Hotel Olden generally receives a "superb" rating with a strong positive sentiment, often scoring around 9.3 out of 10. Guests frequently describe it as a "charming luxury hotel" that offers a "magical blend of experience and enjoyment", creating a wonderfully indulgent and memorable stay.
Key Highlights
Guests consistently laud Hotel Olden for its unique character, combining contemporary comforts with traditional style. Its central location on Gstaad's traffic-free pedestrian zone is a significant draw, making it a popular meeting point for both locals and the international jet set. The hotel's personalized service is considered its "soul" and a defining factor that elevates it from "very good to first class". Additionally, the hotel's "unique and beautiful decor" and meticulous "attention to detail" are frequently highlighted. Complimentary valet parking and free Wi-Fi throughout the property add to the convenience.
Room Quality
The rooms at Hotel Olden are described as "graceful chalet-style rooms" that achieve a "pleasing blend of tasteful elegance and stylish modernity". They showcase traditional chalet architecture, often featuring plenty of pine, rustic beams, and painted Alpine motifs. Suites are particularly noted for their spaciousness, luxurious wood-fibre bedding for "heavenly comfort," and some even include open fireplaces and free-standing baths. Many rooms offer balconies or terraces, a feature highly appreciated by guests. In-room amenities typically include a private safe, TV, and radio.
Dining Experience
The dining experience at Hotel Olden is a significant draw, featuring an "elegant award-winning restaurant" known as "where the world dines." It's a meeting place for gourmets, offering exquisite Mediterranean and international cuisine prepared by "true master chefs." Guests rave about the "appetising food" and "excellent breakfast", which is often described as a 4-star level. The restaurant boasts a "fine wine and real gems" selection. The more casual Restaurant Pinte offers a cozy, chalet-style setting perfect for après-ski dinners. The signature Penne à la Vodka is so renowned that some guests visit Gstaad specifically to enjoy it.
Service & Staff
The service and staff at Hotel Olden consistently receive exceptional reviews. Guests frequently use terms like "perfect service," "welcoming staff," and "very helpful, caring, and attentive." The team is praised for its "high level of service" and "genuine professional and service competence," with the hotel manager's principle, "the best is not good enough unless it comes from the heart," evident in their approach.
Location & Accessibility
Located in the very "heart of the village" on Gstaad's traffic-free promenade, Hotel Olden offers an ideal base for exploring. It's just a 5-minute walk from the train station and provides easy access to shops, restaurants, and local attractions. Ski facilities, including ski storage and ski school, are readily available, and the hotel is convenient for various outdoor activities such as skiing, hiking, mountain biking, canoeing, and golfing. However, it's important to note that the hotel is not accessible for disabled guests.
Value & Pricing
Hotel Olden is generally considered to offer good "value for money," with a high rating of 9.8 in this category. Prices for a room can vary significantly, with typical ranges seen between approximately $1,779 and $2,311, though cheaper rates might be found in July and January. Rates typically include a breakfast buffet, Wi-Fi, minibar service, and private parking.
Common Complaints
While overwhelmingly positive, some minor recurring issues have been mentioned by guests. These include occasional delays during check-in, and some guests have encountered issues with room temperature control, particularly during warmer weather. A few guests expressed disappointment if their rooms did not face the main road or mountains. One guest noted a "relaxed service" style, which, while not necessarily negative, might differ from expectations of extremely formal service. As previously mentioned, the hotel is also not accessible for disabled guests.
Sources
Google Reviews
206 reviews
Recent Guest Reviews
Kimberley McMaster
I had a lovely short break at Hotel Olden and couldn’t be more pleased. It truly feels like a home away from home. The room was very warm, clean, and comfortable, and the breakfast selection was amazing. The service at the restaurant was exceptional as well. Overall, my experience was excellent, thanks to the wonderful house staff and the restaurant team. Everyone was kind and friendly, going out...
Response from the owner
Thank you for your thoughtful review. We are delighted that your experience reflected the standards of hospitality we strive to uphold at Hotel Olden. We look forward to welcoming you again for anothe...
Besnik Leskaj
We booked a table for 8 people last week and unfortunately had a very poor service experience. Upon arrival, the head waiter strongly pushed a platter of fresh fish. We politely declined, saying we preferred to order something else. From that moment on, our table was largely ignored. When the first course was served, only 4 out of 8 guests received food, while the rest were left waiting. When we...
Response from the owner
Thank you for taking the time to share your feedback regarding your recent visit to the Olden. In light of comments made by members of your party during the visit, which suggested that multiple negati...
Carolina de Montenegro
We were recommended Olden by many local friends, hence we were very excited to try their famous penne al vodka. Honestly, very average food, excellent service and nice atmosphere. I think its a place to see and get seen, but the food quality which is what matters most to us, was rather on the low side. Either of us didn’t finish the pasta, and the salad was rather normal. The hotel is beautiful an...
Response from the owner
Thank you for taking the time to share your feedback and for visiting the Olden.<br>We are pleased to read that you appreciated the service, the atmosphere, and the setting, which are all elements we ...
Silvia Schweiger
It was our first time at Olden, and despite being fully booked, Massimo made every effort to accommodate us with a table. Since there was zero availability upstairs, we were taken to La Cave downstairs, where we enjoyed live music—it couldn’t have been more perfect. The staff were attentive, and the food was excellent. The schnitzel was generous, and the crepe Suzette was delicious. I will definit...
Response from the owner
Thank you for your thoughtful review. We are delighted that your experience reflected the standards of hospitality we strive to uphold at Hotel Olden. We look forward to welcoming you again for anothe...
Reni Robo
last week we booked a table for 8 people at the restaurant. since our arrival the headwaiter comes to our table and offers us a plateau of the fresh fish. we gently refused by saying that we want to it something different. from that moment it was a complete ignoration of our table. also the first course arrived for only 4 of us and the rest were left without food. when we complained in a very arro...
Response from the owner
Thank you for taking the time to share your feedback regarding your recent visit to the Olden. <br>As this is the third review published in relation to the same visit and by members of the same party,...
Olindo Shehu
I was so excited to go back to Olden. The first time was last year and we had an amazing time with great food and service. We went twice within a week. This year we went with three other families and booked the place three times for the week. What a disappointment! We faced arrogance at all levels, felt like victims taken hostage by professionals who were well trained to be arrogant. We gave th...
Response from the owner
Thank you for taking the time to share such detailed feedback, and for having chosen the Olden on several occasions, both previously and during your recent stay in Gstaad.<br>We are genuinely sorry to...
