Hotel Milano Alpen Resort & Spa
Selected
Hotel Details
Location
Hotel Milano Alpen Resort & Spa · Castione della Presolana, Italy
Explore More Hotels
Key Highlights
- ✓Exceptional Service: The staff's professionalism, friendliness, and attentiveness are frequently lauded by guests.
Expert Review: Hotel Milano Alpen Resort & Spa
Hotel Milano Alpen Resort & Spa: A Comprehensive Review of a Michelin Key Selected Property
Nestled in the picturesque mountain village of Castione della Presolana, in Northeastern Lombardy, the Hotel Milano Alpen Resort & Spa stands out as a "Michelin Key Selected property," offering a refined blend of Italian chic and Alpine comfort. Guests consistently praise this hotel for its exceptional spa, stunning mountain vistas, and impeccable service, making it a highly recommended retreat for relaxation and rejuvenation.
1. Overall Rating & Sentiment
The Hotel Milano Alpen Resort & Spa garners a "superb" overall sentiment from guests, with an average rating of 9.0 out of 10 on various platforms. It's frequently described as a "beautiful structure" and a "fantastic discovery" by visitors. The general consensus highlights a "lovely ambiance" and a welcoming atmosphere that encourages repeat visits.
2. Key Highlights
Guests consistently rave about several key aspects of the Hotel Milano Alpen Resort & Spa:
- Spa & Wellness: The state-of-the-art spa facilities, including an indoor swimming pool, hot tub, sauna, and various treatments, are a major draw, providing a soothing and regenerating experience. The outdoor whirlpool is particularly enjoyed.
- Design & Ambiance: The hotel features a "chic Italian spin on the Alpine chalet," with white masonry and dark timber creating a modernist lodge aesthetic. The interior boasts a sophisticated and refined decoration.
- Mountain Views: The breathtaking views of the surrounding mountains, especially the Presolana, are a recurring highlight, with many rooms offering expansive panoramas.
- Dining & Breakfast: The quality of the food, particularly the varied and fresh buffet breakfast, receives high praise.
- Exceptional Service: The staff's professionalism, friendliness, and attentiveness are frequently lauded by guests.
3. Room Quality
The 58 rooms at Hotel Milano Alpen Resort & Spa are designed with guest well-being in mind, featuring "clean design" and "soft hues". Guests describe them as "spacious, bright, and very clean" with "comfortable beds" that ensure excellent sleep. The rooms exhibit a modern, elegant décor and are equipped with amenities such as LCD TVs, air conditioning, minibars, premium bedding, and blackout drapes for a perfect sleep haven. Bathrobes are also provided for added comfort. Many accommodations offer balconies with stunning mountain views.
4. Dining Experience
The hotel boasts two restaurants offering Italian cuisine with garden views, and a lounge bar. The "Al Caminone" restaurant provides a rustic yet refined environment, serving accurate cuisine with traditional dishes like sausage platters, casonsei, and rack of lamb with aromatic herbs, alongside vegetarian options. Guests commend the "quality food" and the "absolute level" of the breakfast and restaurant. The buffet breakfast is particularly noted for its variety, fresh, and quality products, served with efficiency and a smile. A well-stocked wine cellar offers a selection of fine wines and local meats. The lounge bar is a pleasant meeting point for aperitifs and cocktails.
5. Service & Staff
The hospitality at Hotel Milano Alpen Resort & Spa is a consistent highlight. The staff is repeatedly praised as "fabulous," "very welcoming," "always available," "cordial," "professional," and "friendly". From the moment of check-in, guests feel immediately welcome, appreciating the team's dedication and positive attitude.
6. Location & Accessibility
The hotel is idyllically situated in Castione della Presolana, a mountain village in Northeastern Lombardy, at the foot of the magnificent Presolana Mountain. This location offers guests easy access to mountain roads and pre-planned routes for exploration. It's considered a "convenient location". While offering a serene mountain retreat, it's also less than a 30-minute drive from Lago D'Iseo and approximately 5.3 miles from the town of Clusone. The hotel provides free valet parking and offers free Wi-Fi in both rooms and public areas.
7. Value & Pricing
While specific price ranges are not detailed in the provided information, the hotel's status as a Michelin Key Selected property suggests a premium experience. The "value for money" is rated at 8.2 out of 10 by guests, indicating that many find the quality of the offerings to be commensurate with the cost. Daily rates often include breakfast and Wi-Fi access.
8. Common Complaints
While overwhelmingly positive, some minor points of feedback have been noted by guests:
- A preference for a shower cabin over a bathtub was mentioned by one guest.
- One review indicated that "kacamak" was not highly appreciated, though this refers to a specific dish rather than a general culinary issue.
- Limited space for large luggage was mentioned as a minor detail.
Sources
Points to Consider
- •One review indicated that "kacamak" was not highly appreciated, though this refers to a specific dish rather than a general culinary issue.
Google Reviews
1,109 reviews
Recent Guest Reviews
delfiera Tjahjono
Stayed here for only one night, but next time I will definitely stay for a few more nights. All of the staff are incredibly kind and welcoming. The room was amazing and spotlessly clean. MUST TRY THE FOOD — it’s absolutely perfect. I tried the steak, pasta, and caviar, and honestly, it deserves 10,000 stars ✨✨. I loved every minute I spent here. The location is also great, very close to the Mont...
Marco Schiavo
Amazing experience at Alpen Spa. The place is quiet, surrounded by mountains. The Spa is big and full of relaxing activities (great the cave where you can enjoy hot water and silence). We had a top quality massage at the Spa and we enjoyed good food as well. On top of that the personnel is super kind. Highly Recommended
Yasmeen Scotto
Absolutely amazing hotel with excellent staff, service and general feel to the hotel. We loved the food, the staff around the hotel were very attentive, the spa was a perfect touch to an already perfect hotel. Finally, there was also a kids babysitting service which we didn't know about before booking and our daughter absolutely relished the idea and took full advantage! I would not hesitate to bo...
Victoria Christine Mouzakis
Absolutely amazing hotel! The staff were incredibly polite, the amenities were top-notch, and everything was impeccably clean. The food was fantastic, and every detail was meticulously attended to. We had a wonderful week-long stay with my partner and are already planning to return this winter! I wholeheartedly recommend this hotel for couples seeking a memorable getaway. Thank you for providing s...
Alexandru Dumitru
The front desk lady was very rude and unprofessional.. the staff seems busy all the time and the rooms aren't very clean ..
Heiðar Karlsson
Exceptional staff that is super friendly. English speaking, so communication is easy. Stayed over 3 nights and enjoyed it greatly. The restaurant offers traditional Italian cousins both for lunch and dinner. Excellent for company visits and workshops. Easy car ride to the sky slopes.
IHG
Amex FHR
