Hotel Melia Genova
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Hotel Melia Genova · Genova, Italy
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Key Highlights
- ✓Exceptional Service & Staff: The staff is frequently highlighted as incredibly friendly, helpful, attentive, and professional, often going "above and beyond" to ensure a memorable stay.
Expert Review: Hotel Melia Genova
Hotel Melia Genova: A Michelin Key Selected Oasis of Luxury in the Heart of Genoa
The Hotel Melia Genova, a Michelin Key Selected property, consistently receives high praise from guests for its blend of classic elegance, modern comfort, and exceptional service. With an impressive overall rating typically ranging from 8.8 to 9.0 out of 10, the sentiment is overwhelmingly positive, frequently described as "wonderful," "exceptional," and "luxurious."
Key Highlights
Guests consistently laud the Melia Genova for several standout features:
- Exceptional Service & Staff: The staff is frequently highlighted as incredibly friendly, helpful, attentive, and professional, often going "above and beyond" to ensure a memorable stay.
- Prime Location: Situated in the quiet, upscale Carignano residential district, the hotel offers a peaceful retreat while still being within easy walking distance (10-15 minutes) of Genoa's major attractions, shopping areas, and the city center.
- Elegant Design: The hotel boasts an imposing 1929 Art Deco facade, with interiors that are understatedly luxurious, chic, and stylish, featuring fine Italian marble and modern artwork.
- Comprehensive Amenities: A beautiful spa with a heated indoor pool, whirlpool, Turkish bath, sauna, and fitness center are frequently praised. Other amenities include free Wi-Fi, private parking/valet service, and a highly-regarded restaurant and bar.
Room Quality
The 99 rooms at Melia Genova are described as beautifully appointed, clean, comfortable, modern, and spacious. Many feature elegant oak parquet floors and decadent marble bathrooms, some even equipped with in-bathroom TVs. Higher-end suites can offer terraces and sea views, providing an extra touch of luxury. Guests appreciate the attention to detail, including plush beds, quality pillows, and complimentary mineral water and sweets.
Dining Experience
The hotel's Blue Lounge & Restaurant is noted for serving innovative Ligurian and international cuisine, often with a subtle Spanish accent. It's open for breakfast, lunch, and dinner, and features a lovely outdoor terrace for dining, weather permitting.
The breakfast buffet consistently receives excellent reviews for its wide variety of options, including both sweet and savory items, and its ability to cater to dietary restrictions like gluten-free needs. Many guests consider it a highlight of their stay, offering everything one would expect from a 5-star hotel.
Service & Staff
The service and staff at Melia Genova are a consistent standout, earning high ratings for their friendliness, helpfulness, and attentiveness. Guests frequently share anecdotes of staff members going "above and beyond," such as opening the swimming area early for families or leaving special anniversary treats. The reception and F&B teams are particularly commended for their professionalism and dedication to guest satisfaction.
Location & Accessibility
Melia Genova is strategically located in the Carignano district, a charming and quiet residential area. Despite its peaceful setting, it offers excellent accessibility, being a short 10 to 15-minute walk to the bustling city center, the main shopping street (XX Settembre), and significant landmarks. Public transportation, including the De Ferrari tube station and various bus stops, is also conveniently close. For those arriving by car, valet service and private parking are available.
Value & Pricing
While offering a 5-star experience, Melia Genova is often perceived as providing excellent value. With an average price per room around $271, it's considered by many to deliver an "unparalleled experience at an affordable price" compared to the average hotel room in Genoa, which is approximately $178. Its combination of luxury, amenities, and service makes it a worthwhile investment for discerning travelers.
Common Complaints
While the reviews are overwhelmingly positive, a few minor recurring issues have been noted by some guests:
- Air Conditioning: One guest reported issues with the air conditioning not functioning optimally, leading to a warm room.
- Bell Staff Assistance: A review mentioned a lack of bell staff to assist with luggage upon arrival during inclement weather.
- Room Service Limitations: Some guests found the room service to have limited hours and a restricted menu selection.
- Bathroom Design: A minor criticism involved a poorly designed bathroom where shower water tended to spill onto the floor.
- Spa Size: Although highly rated, one reviewer suggested the spa might be considered somewhat small for a hotel of this caliber.
- Delayed Requests: On rare occasions, guest requests were not fulfilled as promptly as desired.
Sources
Points to Consider
- •While the reviews are overwhelmingly positive, a few minor recurring issues have been noted by some guests:
- •Air Conditioning: One guest reported issues with the air conditioning not functioning optimally, leading to a warm room.
- •Bathroom Design: A minor criticism involved a poorly designed bathroom where shower water tended to spill onto the floor.
Google Reviews
1,408 reviews
Recent Guest Reviews
Tiago Spagolla
We always love to come back to Mélia in Genova! The Hotel itself is a bit older and so are the rooms, but the service, food and location are the best in all of Genova! This time I want to mention Giacomo!! and the Front Desk Team(including Frederico), especially, since their service was exceptional! I have stayed at the Hotel 4 times now. For Sports-Activities in town, leisure and 2 times with ...
Response from the owner
Dear Tiago,<br>Thank you very much for your continued loyalty to Meliá Genova and for sharing such kind word, with your special mention of Giacomo, Federico, and the entire Front Desk team.<br>We are ...
Jay Morris
I booked this hotel as part of my engagement to my partner, and I can honestly say the hotel and staff were absolutely perfect. Everyone was incredibly friendly, welcoming, and accommodating, which made such a special moment even more memorable. I would especially like to mention Giacomo, the Concierge, who took the time to sit with me and help choose the perfect local restaurant for a post-propo...
Raluca Marin
Very good hotel close to the city center, still in a quiet zone. Nice spa with pool. Very good breakfast. The only negative aspect was that the extra bed in the triple room was improper.
Response from the owner
Dear Raluca,<br>Thank you for sharing your feedback and for choosing Meliá Genova.<br>We are delighted to know you enjoyed our location, the relaxing wellness center, and our rich breakfast.<br>We tru...
Paul Larcombe
Excellent rooms. Extremely helpful and friendly staff. Valet parking was easy. Great choice of food and drinks for breakfast.
Response from the owner
Dear Paul,<br>Thank you for your wonderful feedback! <br>We’re delighted you enjoyed the rooms, found our Team helpful and friendly, and appreciated the valet parking and breakfast selection. <br>We l...
Jill von Känel
Lovely staff, they were very understanding because we had to stay in genova very spontaneously. Comfortable and nice rooms. The reception was really top tier and they always knew how to help you!!
Response from the owner
Dear Jill,<br>Thank you for your wonderful feedback! We’re delighted you enjoyed your stay and appreciated our team’s support and hospitality. We look forward to welcoming you back soon!<br>Melia Geno...
Benedicte Norderhaug
Lovely and calm hotel, the rooms were clean and tidy. The best part about this hotel is the staff, who are all attentive and always ready to help. The breakfast is good, and lunch aswell. For dinner the menu is quite small, and didn’t really live up to the prices. The spa was a hit for our 4 year old, but for the price(20 euro per person) we expected a bit more. The room is spacious and nicely d...
Response from the owner
Dear Norderhaung,<br>Thank you for choosing Meliá Genova and for sharing your kind feedback.<br>We’re delighted you enjoyed the calm atmosphere, the cleanliness of the rooms, and the attentiveness of ...
