Grand Hotel Savoia
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Hotel Details
Location
Grand Hotel Savoia · Genova, Italy
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Key Highlights
- ✓Bars: The hotel features an elegant historic bar in its Belle Époque lobby and a cocktail bar, alongside a seasonal rooftop solarium bar offering excellent city views.
Expert Review: Grand Hotel Savoia
The Grand Hotel Savoia in Genoa, Italy, a distinguished Michelin Key Selected property, is widely lauded for its Belle Époque grandeur, exceptional service, and prime location. Guests consistently rate it highly for its luxurious yet affordable experience.
Overall Rating & Sentiment
The Grand Hotel Savoia enjoys an impressive overall rating, frequently scoring between 8.6 and 8.8 on various platforms. The Michelin Guide itself awards it a notable 18.2 out of 20. The general sentiment among guests is overwhelmingly positive, with many describing their stays as "fantastic" or "unforgettable" due to the hotel's outstanding facilities, impeccable cleanliness, and convenient location.
Key Highlights
Guests consistently praise several aspects of the Grand Hotel Savoia:
- Service & Staff: The attentive, knowledgeable, and genuinely warm staff are a frequent highlight, often going "an extra mile" to ensure guest comfort.
- Location: Its strategic position directly opposite Piazza Principe Train Station and within easy walking distance of Genoa's historic center, the aquarium, and the cruise port is a major draw.
- Design & Ambiance: The hotel's elegant Belle Époque architecture and interior design, inspired by transatlantic ocean liners, resonate with a sense of classic European charm and style.
- Amenities: The wellness center, "La Spiaggia Segreta," featuring a sauna, hot tub, and aromatherapy showers, along with additional hot tubs on the terrace and a seasonal rooftop solarium bar, are highly appreciated by guests. Free Wi-Fi is also a standard amenity.
Room Quality
The hotel offers 117 well-appointed and comfortable rooms and suites, each uniquely decorated. Many rooms feature charming details such as old-fashioned postcards, maps, vintage suitcases, and parquet floors. Bathrooms are spacious and well-maintained, equipped with marble fixtures, glass mosaics, quality showers, and complimentary toiletries. Guests frequently comment on the comfortable beds and soft pillows, ensuring a restful night's sleep. Some rooms also include balconies. Standard amenities across rooms include LCD televisions, a mini-bar, tea/coffee making facilities, and a complimentary bottle of mineral water. Allergy-friendly rooms are also available with soundproof windows.
Dining Experience
The dining experience at Grand Hotel Savoia is primarily highlighted by its breakfast and bar offerings:
- Breakfast: The buffet breakfast is consistently described as "outstanding," "amazing," and "exquisite," offering a wide selection of hot and cold items, fresh pastries, fruits, cereals, and good quality coffee. During warmer months, guests can enjoy breakfast on a terrace with picturesque views of Genoa's rooftops and the sea. Breakfast typically costs around EUR 20 for adults if not included in the room rate.
- Restaurants: Ristorante Salgari, the hotel's signature restaurant, serves Italian cuisine and Ligurian specialties, with options for al fresco seafood dining. The Acquamarina Restaurant Bistrot is also available.
- Bars: The hotel features an elegant historic bar in its Belle Époque lobby and a cocktail bar, alongside a seasonal rooftop solarium bar offering excellent city views.
Service & Staff
The staff at Grand Hotel Savoia are a significant asset, earning a staff performance rating of 8.5. Guests often commend the dedicated team for their exceptional, attentive, and knowledgeable service, noting genuine warmth and professionalism from arrival to departure. Many guests have reported feeling pampered and found the staff to be incredibly helpful.
Location & Accessibility
The Grand Hotel Savoia boasts an exceptionally convenient and prime location. It is situated directly opposite the Piazza Principe Train Station, often cited as being just 50 to 100 meters away. This makes it an ideal base for exploring Genoa, with the historic city center, the Port of Genoa Cruise Ship Terminal, the Genoa Aquarium, and the Galata Maritime Museum all within easy walking distance. The Principe underground station is also conveniently close, about 450 meters away. The hotel is approximately 7 km from the airport, with an average travel time of 20 minutes.
Value & Pricing
The Grand Hotel Savoia is considered to offer "exceptional value for money," reflected in its 8.3 rating for this category. Guests appreciate receiving a luxurious experience at an "affordable price." While the average room price is around $237, it is seen as excellent value compared to Genoa's city average of $165 per night, suggesting superior offerings for the cost.
Additional costs include:
- Self-parking: EUR 28.00 per night
- Valet parking: EUR 28.00
- EV charging: EUR 50 per night in addition to parking.
- Spa/facility access: EUR 30 per accommodation, per stay.
- City tax: EUR 5.00 per person, per night (for up to 8 nights, children under 14 exempt).
Common Complaints
While generally very positive, some recurring points of criticism include:
- Dining beyond breakfast: Some reviews suggest that the quality of the attached restaurants for lunch or dinner might not always match the high standard of the breakfast buffet.
- Maintenance of older amenities: Older reviews occasionally mentioned concerns about inconsistent hot water or outdated plumbing in some areas.
- Service consistency: While staff generally receive high praise, a few guests have reported mixed experiences, including instances of feeling ignored or receiving inadequate assistance.
- Breakfast juices: One guest noted that the breakfast juices are not natural.
- Modernization: Despite its classic charm, some aspects of the hotel's ambiance could benefit from modernization.
Sources
Points to Consider
- •While generally very positive, some recurring points of criticism include:
- •Maintenance of older amenities: Older reviews occasionally mentioned concerns about inconsistent hot water or outdated plumbing in some areas.
Google Reviews
2,366 reviews
Recent Guest Reviews
Andrew Williams
Spent two nights at Grand Hotel Savoia for a quick trip to Genoa. Rooms are quite comfortable, with luxurious beds and black-out shutters - helped keep the early morning city noise muffled, too. Main lounge on first floor is opulent, with plenty of comfortable seating, quality bar service, and an atmosphere reminiscent of a more glamorous period in Genoa. Live music on some nights, piano primar...
Response from the owner
Dear Mr Williams,<br>Thank you for taking time to share your experience with us. We are thrilled you enjoyed our room, the bar service, and the main lounge. We hope to have the pleasure of welcoming y...
Cristina Cagnetta
We had a great experience staying at this hotel for 4 nights. The rooms were very nice, comfortable and very clean. The service was excellent, the personnel was very helpful and went above and beyond to help us with anything we needed, also organising a baby sitter for our 3 year old son. We also tried the spa and we found it a great addition to our stay. Recommended for couples and families.
Response from the owner
Dear Cristina Cagnetta,<br>Thank you for your fantastic five-star review of Grand Hotel Savoia, Curio Collection by Hilton. It is wonderful to learn that your four-night stay was marked by comfort, cl...
N B-S
Beautifully decorated and clean hotel. Great breakfast and location. Unfortunately, the management falls short on customer service. We were “upgraded” to this hotel immediately after booking the neighbouring hotel, which we selected specifically for its spa. Nowhere was it communicated that the spa was unavailable at either hotels - from the time of booking right up until check in. At check in, t...
Response from the owner
Dear Guest,<br>thank you for sharing your experience. We are sorry to hear that the communication regarding the spa availability did not meet your expectations. Please note that the spa at Grand Hotel...
Shane Smith
This Hotel was , without a doubt, in top 1% of places I’ve stayed. The service is amazing, the room is beautiful and well appointed and the free continental breakfast was the best I’ve ever had. We are staying two nights before leaving on a Transatlantic cruise.
Daniel Rudolph
Nice hotel — but a baffling and frustrating experience at the front desk. At check-in, we were greeted not with a welcome, but with a banner about a “gratitude payment” — essentially a voluntary tip scheme. Since we were only staying one night and had no meaningful interaction with staff, I called to opt out. I was told they would “check my bill” to make sure it was removed. Next morning? Still ...
Response from the owner
Dear Mr. Rudolph,<br>we are truly sorry to read about the inconvenience you experienced during your stay, and we thank you for taking the time to share your feedback.<br>We would like to clarify that ...
Lili Ionescu
We love it so much! We have chosen to stay here before and after the cruise because it is so close to the cruise terminal. Everything is so elegant, staff very amabile, rooms, the last floor terrace, bed so comfortable! We definitely want to come back and stay again here and spend more time in Genova which is so beautiful. ⭐️😍👏
