Hotel Indigo - Omaha Downtown

Hotel Indigo - Omaha Downtown has garnered a strong reputation as a Michelin Key Selected property, consistently receiving high praise from guests for its unique blend of historical charm, modern design, and exceptional service.

1. Overall Rating & Sentiment

The general consensus for Hotel Indigo - Omaha Downtown is overwhelmingly positive. It consistently achieves impressive ratings, with an overall rating of 9.4 on Agoda, 9.0 on Booking.com, and 9.2/10 on Trip.com. Guests frequently describe their experiences as "exceptional" and are impressed across various aspects of their stay, from value to staff performance.

2. Key Highlights

Guests are particularly fond of the hotel's distinctive character and thoughtful amenities. Key highlights include its unique design, often described as an homage to Omaha's Prohibition-era history with a blend of Twenties decadence and urban-loft aesthetics. The comfortable beds and the overall cleanliness of the property are frequently mentioned. The hotel's speakeasy-style bar, Anna's Place, offers a stylish spot for craft cocktails. Additional perks include a complimentary black car shuttle service for local transportation within a 3-mile radius and to the airport, and free bicycle rentals for exploring downtown. A 24-hour fitness center is also available.

3. Room Quality

The 90 rooms and suites at Hotel Indigo - Omaha Downtown are frequently lauded for their comfort, style, and meticulous upkeep. Guests find the rooms nicely decorated with thoughtful and stylish details, featuring extremely comfortable beds and impressive showers. The design incorporates hardwood floors, exposed brick walls, and unfinished ceilings, lending an urban-loft feel, complemented by subtle retro touches. Rooms are spacious, very clean, and well-organized. Amenities include Nespresso machines, mini-fridges, in-room safes, coffee/tea makers, air conditioning, free WiFi, and sound-insulated walls, ensuring a comfortable stay. Suites often provide separate seating areas, some with sofa beds.

4. Dining Experience

The hotel offers a bar/lounge, Three Card Monte, and the aforementioned speakeasy, Anna's Place, both serving drinks and snacks. Cooked-to-order breakfasts are available daily for a fee, with options including American, à la carte, and gluten-free choices. However, some guests have expressed disappointment with the breakfast offerings, describing it as "awful" due to defrosted pastries and minimal size, suggesting either a more substantial offering or none at all. The property has indicated efforts to open a restaurant with a decent breakfast.

5. Service & Staff

The service and staff at Hotel Indigo - Omaha Downtown consistently receive glowing reviews. Guests frequently highlight the staff as exceptionally friendly, attentive, and helpful, often going "above and beyond" to ensure a memorable stay. Interactions with front desk and bar staff are particularly praised.

6. Location & Accessibility

Located in the heart of downtown Omaha, just outside the historic Old Market District, the hotel boasts a prime location. Guests appreciate easy access to numerous popular attractions, shopping, dining, and entertainment options. Nearby points of interest within walking distance include the Civic Auditorium, Pioneer Courage Park, Omaha Music Hall, the charming Old Market district, the Bob Kerrey Pedestrian Bridge, and the Joslyn Art Museum. It's also conveniently close to major venues like CHI Health Center and TD Ameritrade Park, as well as Creighton University. The hotel offers a complimentary airport shuttle service and a black car service within a three-mile radius, enhancing accessibility.

7. Value & Pricing

Hotel Indigo - Omaha Downtown is often cited for offering excellent value for money. While prices can vary, the average room price is around $160, with rates sometimes starting from $92 to $101. Guests generally feel they receive a luxurious experience without an exorbitant cost.

8. Common Complaints

While overall satisfaction is high, some recurring issues have been noted. The most prominent complaint pertains to the quality and size of the breakfast, with some guests calling it "awful" and wishing for better options or no breakfast service at all if the current offering isn't improved. Parking is another point of contention, with limited spots available and a self-parking fee of USD 20 per day. Some minor maintenance issues, such as doors striking walls or non-working telephones, have been occasionally mentioned. Additionally, guests have sometimes noted high local taxes on room costs.

Sources

1. agoda.com
2. booking.com
3. trip.com
4. michelin.com
5. booking.com
6. boutiquehotelhub.com
7. campustravel.com
8. hotels.com
9. expedia.com
10. ihg.com
11. nightcapmanagement.com
12. omaha-hotels.com
13. visitomaha.com
14. hotelomaha.net
15. kayak.com