Hotel El Zarzo Medellín
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Hotel Details
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Hotel El Zarzo Medellín · Medellín, Colombia
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Key Highlights
- ✓Rooftop Bar: The gorgeous rooftop bar is a significant highlight, offering a beautiful aesthetic, great service, live DJ, signature cocktails, and panoramic views.
- ✓Restaurant: The on-site restaurant, Cocina 33, serves "elevated Caribbean-inspired dishes" and is described as excellent, offering great Colombian food.
Expert Review: Hotel El Zarzo Medellín
Hotel El Zarzo Medellín: A Michelin Key Selected Oasis in Provenza
Hotel El Zarzo Medellín, a Michelin Key Selected property, consistently receives high praise for its sophisticated blend of modern design, exceptional service, and prime location in Medellín's vibrant Provenza neighborhood. Guests frequently describe it as a true gem, offering a "quiet luxury" experience that prioritizes subtle elegance and meticulous attention to detail.
1. Overall Rating & Sentiment
The general consensus for Hotel El Zarzo Medellín is overwhelmingly positive, with an "Exceptional" rating of 10/10 on Hotels.com and a "Wonderful" rating of 9.0 out of 10 from 199 reviews on another platform, reflecting high guest satisfaction. It also boasts impressive scores of 9.6/10 on Hoteles.com and Expedia, and 4.9/5 on Google. Guests consistently express gratitude for finding this hotel, often stating they would look no further for the perfect Medellín stay.
2. Key Highlights
Guests consistently rave about several aspects of Hotel El Zarzo:
- Service & Staff: The staff is frequently described as kind, accommodating, friendly, and professional, often anticipating guest needs with discreet yet personalized attention. Felipe, a receptionist, is even singled out for exceptional service.
- Location: The hotel's location in Provenza, Medellín's "hippest neighborhood," is a major draw. Guests love its easy accessibility and proximity to shops, restaurants, bars, and attractions like Lleras Park.
- Design & Aesthetics: The hotel's modern interior design, featuring warm woods, beautiful architecture, and lush greenery spilling from high-arching windows, creates a striking and beautiful aesthetic. It embodies a "quiet luxury" with timeless elegance, noble materials, minimalist design, and a neutral color palette.
- Rooftop Bar: The gorgeous rooftop bar is a significant highlight, offering a beautiful aesthetic, great service, live DJ, signature cocktails, and panoramic views.
3. Room Quality
The rooms at Hotel El Zarzo Medellín are consistently praised for their beauty, comfort, and sleek design. They feature native wood paneling and slate-tiled bathrooms. Guests appreciate the clean and comfortable beds, excellent water pressure in the showers, and amenities such as king-sized beds, espresso machines, and Marshall speakers. Some guests recommend upgrading to a bigger room for added space and a larger bathroom, deeming it "totally worth it."
4. Dining Experience
The hotel offers a notable dining experience:
- Restaurant: The on-site restaurant, Cocina 33, serves "elevated Caribbean-inspired dishes" and is described as excellent, offering great Colombian food.
- Breakfast: Guests can enjoy a highly-rated breakfast on the sixth-floor terrace, which doubles as an open-air breakfast venue. Options include American and à la carte. Many describe the breakfast as incredible.
5. Service & Staff
The service and staff at Hotel El Zarzo Medellín are consistently highlighted as outstanding. Guests repeatedly commend the team for being friendly, accommodating, professional, and helpful. They are noted for their attention to detail and for providing personalized and effective attention, creating an experience where they seem to anticipate guests' needs. This impeccable service contributes significantly to the overall positive guest experience.
6. Location & Accessibility
Located at Cra. 38 #10 A 29, El Poblado, Medellín, Hotel El Zarzo is situated in the heart of Provenza, recognized as Medellín's hippest and most cosmopolitan neighborhood. This central location offers easy access to a plethora of shops, restaurants, and bars, with Lleras Park just minutes away. Guests find anything they need within walking distance, making it a very convenient base for exploring the city. The hotel is approximately 1.9 miles from the center of Medellín.
7. Value & Pricing
While specific price ranges vary depending on dates and hotel policy, guests generally perceive the hotel as offering excellent value for money, with a rating of 8.9 out of 10. The sophisticated design, exceptional service, and prime location contribute to guests feeling that their stay is well worth the cost.
8. Common Complaints
While overwhelmingly positive, one recurring minor complaint noted by a guest was that the movement of chairs at the rooftop bar could be heard two floors below. Another mentioned the lack of a gym, though they quickly added that the staff, location, and design more than compensated for it. There is no capacity for cribs or extra beds, and pets are not allowed.
Sources
Google Reviews
216 reviews
Recent Guest Reviews
Mario Urizar
Everything was wonderful. The hotel is beautiful. Very sophisticated and seductive. Rooftop has wonderful view. Hotel is small and intimate, so the staff knows you by name. The staff that helped us during our stay — Victor, Juan, and Angelica — were top notch. Location was perfect, near to everything in Poblano, but still separated enough that it felt private. When we return do Medellin, we will r...
Response from the owner
Dear Mr. Urizar, <br><br>Thank you very much for your wonderful feedback. We are delighted to hear that you found our hotel beautiful and sophisticated, and that you enjoyed the intimate atmosphere an...
Andrew Schell
We just spent a long weekend here on a couples trip. The hotel is wonderful. The service is excellent. Everything was clean, the rooftop bar was fantastic. The hotel is a small boutique hotel located just off a busy street, but it does not feel like that at all, you’re tucked away behind lush vegetation, it was quiet at night, and never too crowded. We would come back and stay again in a heartbeat...
Response from the owner
Dear Mr. Schell, <br><br>Thank you very much for sharing your wonderful experience with us. We are delighted to hear that you enjoyed your long weekend getaway and found our service to be excellent. I...
S&D BaeCations
We have an amazing stay! The hotel is very clean a little noisy but it was bearable. The service is excellent. We love hanging out at the rooftop bar with Julian & Julian. They make the best drinks! We always look forward to seeing them after a long day. Also, Vanessa at the breakfast gave us an excellent service. Felipe w/ the mustache & Mariana at the desk are awesome as well as the rest of the ...
Response from the owner
Dear S&D BaeCations, <br><br>Thank you very much for sharing your wonderful experience with us. We are delighted to hear that you had an amazing stay and appreciated the cleanliness of our facilities....
Nasharie Rodriguez Gonzalez
Our stay at El Zarzo started off with some unexpected issues, but thanks to the incredible service from the hotel manager, it turned into one of the most memorable hotel experiences we’ve had. They responded immediately with professionalism and genuine concern. Not only did they resolve the issue quickly, but they also went above and beyond to make things right. We were treated with complimentary ...
Response from the owner
Dear Mrs. Nasharie, <br><br>Thank you very much for sharing your experience with us. We are delighted to hear that our team was able to turn your stay into a memorable one through their professionalis...
Devin Gattey
This hotel is in a good location and is stylishly decorated. Service was friendly. We did not have the breakfast here, but did enjoy a complimentary mezcalita in the rooftop bar. The room size was average though the storage area for luggage was poor. The shower was especially wonderful. The mattress was fairly good, but the pillows could use improvement. We asked for alternatives, but there were ...
Response from the owner
Dear Devin Gattey, <br><br>Thank you for taking the time to share your experience with us. We are pleased to hear that you appreciated our location and stylish decor, as well as the friendly service y...
Sean Murphy
Incredible location and service in this hotel. Right in the heart of El Poblado with everything within walking distance The service in the hotel was incredibly attentive and top notch. The rooms are what can be expected from a city hotel. We could have done with a little more space for suitcases / clothes but otherwise the bed and showers etc were brilliant!
Response from the owner
Dear Mr. Murphy, <br><br>Thank you very much for your kind words regarding your recent stay. We are delighted to hear that you found our location in the heart of El Poblado to be convenient and that o...
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