Grand Hotel et de Milan

The Grand Hotel et de Milan, a distinguished Michelin Two-Key property, consistently garners high praise for its classic elegance, exceptional service, and prime location in the heart of Milan. Awarded for delivering "an exceptional stay," this historic hotel stands out for its unique hospitality and high level of service.

Overall Rating & Sentiment

The general consensus for the Grand Hotel et de Milan is overwhelmingly positive, with guests frequently describing it as an "excellent luxury hotel" with an "awesome vibe." The Michelin Guide itself awards it a strong guest score of 19.0 out of 20. Overall sentiment highlights appreciation for its excellent location, friendly and attentive service, and historic charm.

Key Highlights

Guests consistently love the hotel's rich history and character, which is palpable throughout its design and atmosphere. Its strategic location in Milan's exclusive shopping district, mere steps from La Scala Theatre, is a significant draw. The attentive and friendly staff also stands out as a major highlight, contributing to a memorable guest experience. The hotel is considered a symbol of luxury since 1863, with its public rooms almost exactly as they were, filled with antique furnishings and marble floors.

Room Quality

The hotel features 95 rooms and suites, each uniquely decorated with a blend of antique furniture and sumptuous fabrics. Guests can expect spacious, clean rooms furnished with 18th-century pieces, equipped with air conditioning, minibars, Wi-Fi access, and flat-screen TVs. The marble bathrooms are noted for their spaciousness, long vanities, and shower/tub combos, complemented by Etro toiletries. Suites are often named after significant historical figures, adding to the hotel's unique character. However, some guests have noted that larger beds might be two twin beds pushed together, and noise can sometimes be an issue due to thin walls. Some rooms may also be a bit dark or face neighboring buildings.

Dining Experience

The Grand Hotel et de Milan offers a diverse dining experience with two restaurants and a bar. Don Carlos restaurant provides upscale Italian cuisine, while the Caruso Restaurant offers a more informal atmosphere with contemporary interpretations of traditional Milanese dishes, featuring an outdoor veranda during warmer months. Gerry's Bar serves drinks and light snacks until late. A generous breakfast buffet is available for a fee, including made-to-order eggs and quality espresso-based coffees. However, some guests have expressed dissatisfaction with the value for money and the overall quality of the restaurant's food.

Service & Staff

The service and staff at the Grand Hotel et de Milan are consistently praised for being "super friendly and very accommodating," "helpful, fast, and very professional." Guests have highlighted the staff's attentiveness and efficiency, with one reviewer recounting how forgotten passports were swiftly returned from the safety deposit box to the airport. The charm and professionalism of the personnel contribute significantly to the hotel's allure.

Location & Accessibility

The hotel boasts an "excellent location" in the heart of Milan's most fashionable district, Via Manzoni. It is just a short walk from key attractions such as La Scala opera house, the Galleria Vittorio Emanuele II, and the Duomo di Milano. Montenapoleone Metro Station is conveniently located right next to the hotel, providing easy access to public transport. The Milan Fashion District and Via Montenapoleone are also just a minute's walk away.

Value & Pricing

While guests laud many aspects of the hotel, some have expressed dissatisfaction with the value for money. Pricing can vary significantly, with average weeknight rates around $950 and weekend nights averaging $2,499. March is typically the cheapest month to stay, while August sees prices rise considerably. The breakfast buffet is offered for an additional fee of EUR 45 per adult or child.

Common Complaints

Recurring issues mentioned by guests include dissatisfaction with the value for money and, at times, the quality of the restaurant's food. Room-related complaints include potential noise issues and the practice of some larger beds being formed by pushing two twin beds together, which some find disappointing for a luxury property. Some rooms are also described as being a bit dark or facing neighboring buildings. Furthermore, the hotel lacks a spa or a pool, and some rooms may not include modern extras like MP3 players or Bluetooth sound systems.

Sources

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