Four Seasons Hotel Mumbai

Four Seasons Hotel Mumbai, a distinguished Michelin Key Selected property, generally receives high praise for its luxurious atmosphere, exceptional service, and prime location. Guests frequently highlight the attentive staff and the breathtaking views from its iconic rooftop bar, Aer.

Overall Rating & Sentiment

The overall sentiment for Four Seasons Hotel Mumbai is overwhelmingly positive, with guests consistently reporting a luxurious and comfortable stay. Reviewers often commend the hotel's elegance and the genuine care provided by the staff.

Key Highlights

Guests particularly love the exceptional service, the stunning sea views from spacious rooms, and the vibrant ambiance of the rooftop lounge, Aer. The hotel's elegant design, outstanding food quality, and a diverse breakfast spread are also frequently cited as major highlights. Amenities such as the award-winning spa, a world-class fitness center, and a dedicated yoga room further enhance the guest experience.

Room Quality

The hotel, built in 2008, offers 202 guest rooms and suites, which are described as spacious, comfortable, and beautifully designed with contemporary decor. Many rooms feature floor-to-ceiling windows that provide panoramic views of the Arabian Sea or the vibrant Mumbai skyline. Recently renovated rooms boast modern comforts including large flat-screen TVs, minibars, and complimentary premium Wi-Fi. Bathrooms are typically marble, equipped with both soaking tubs and separate rainfall showers, along with luxury Forest Essentials bath amenities. Some suites offer additional luxuries like separate living rooms and walk-in closets. While some older reviews mentioned rooms feeling "tired" or "simple decor-wise," more recent feedback indicates that renovations have refreshed the accommodations.

Dining Experience

The dining experience at Four Seasons Hotel Mumbai is a significant highlight. The hotel's restaurants are known for their exceptional food quality and diverse culinary offerings.

• San:Qi: While temporarily closed for renovations, San:Qi is the hotel's signature restaurant offering a pan-Asian experience with Thai, Japanese, Chinese, and Indian influences. Its breakfast buffet is particularly spectacular, featuring an extensive array of cold cuts, yogurts, baked goods, and a variety of Indian selections like samosas and medu wada.
• Opus: This art deco-inspired restaurant offers Modern European and Asian cuisine, alongside a selection of coffees, teas, wines, and cocktails.
• Aer: Mumbai's chic rooftop bar and lounge provides breathtaking panoramic views of the city and the Arabian Sea. Guests enjoy handcrafted cocktails and a curated dining menu in a vibrant ambiance, making it a perfect spot for sundowners. The space can be open-air but may be enclosed depending on conditions.
• In-Room Dining: Available 24 hours, offering an extensive menu for private meals.

Service & Staff

The service and staff at Four Seasons Hotel Mumbai consistently receive glowing reviews. Guests describe them as exceptionally professional, polite, prompt, attentive, welcoming, and genuinely caring. Many feel that the staff go "above and beyond" to make their stay special, creating a comfortable and stress-free environment. Reviewers often note the staff's ability to remember guests and make them feel like family, contributing to an "11/10 level" of service.

Location & Accessibility

The hotel is strategically located in Worli, a central and upscale commercial hub in Mumbai. This location offers convenient access to major corporate headquarters, premier shopping areas like High Street Phoenix Mall, and a variety of restaurants. Key attractions such as the Bandra-Worli Sea Link, Haji Ali Mosque, Sri Sri Radha Gopinath Temple, Mani Bhavan Gandhi Museum, Mahalakshmi Temple, Dhobi Ghat, and Worli Sea Face are all within a short distance. The Chhatrapati Shivaji Maharaj International Airport is approximately 60 minutes away, and the hotel offers airport transfer services. Public transport stations like Mahalaxami and Mumbai Central Railway Stations are also easily accessible.

Value & Pricing

While Four Seasons Hotel Mumbai is a luxury property, offering world-class service and amenities, opinions on its value can vary. Room prices generally start from around ₹25,000 per night. Some guests feel the property is expensive, particularly noting that breakfast may not be included and can incur an additional charge of approximately INR 1700 per person. However, many guests believe that the exceptional level of service, quality of food, and luxurious facilities justify the cost, considering it an excellent value for a Four Seasons experience.

Common Complaints

Despite the overwhelmingly positive feedback, some recurring criticisms have been noted:

• Dated Decor (Past): Earlier reviews occasionally mentioned that some public spaces and guest rooms appeared "tired" or "simple decor-wise," suggesting a need for updates. However, recent reviews indicate that renovations have addressed this, with guests describing rooms as "freshly renovated" and the property as "modern."
• Breakfast Cost/Variety: Some guests have expressed that breakfast, if not complimentary, can be costly and that the variety, at times, felt more akin to a "normal 3-star hotel category breakfast" with limited vegetarian options, though other reviews contradict this with "diverse breakfast spreads".
• Slow Valet Service: One guest specifically mentioned the car valet service being "quite slow."
• Maintenance Issues: An isolated complaint noted that one of the lifts was not functional during a stay.
• Construction/Views: Road construction in the vicinity has been mentioned as a problem impacting accessibility. Additionally, poor air quality can sometimes obscure views from high floors or the rooftop bar. The outdoor section of Aer has also been noted as being under renovation or temporarily closed.

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