Eurostars Madrid Tower

The Eurostars Madrid Tower, a distinguished Michelin Key Selected property, stands as a prominent fixture in Madrid's skyline, offering a luxurious experience, particularly favored by business travelers. Its overall sentiment is overwhelmingly positive, with guests frequently highlighting its exceptional service, modern design, and panoramic city views.

1. Overall Rating & Sentiment

The Eurostars Madrid Tower consistently receives high praise, generally rated as "Excellent" with scores around 8.4 to 8.8. Guests often describe their stay as superb quality and a testament to luxury and exceptional service. The hotel's selection by the Michelin Key further underscores its high standards and notable features.

2. Key Highlights

Guests are particularly fond of several aspects that define the Eurostars Madrid Tower experience:

• Service: The staff is frequently lauded as outstanding, incredible, attentive, friendly, efficient, and professional.
• Location & Views: While primarily a business district hotel, its elevated position offers stunning panoramic views of Madrid. Its proximity to transport links and the Santiago Bernabéu Stadium is also appreciated.
• Design: The hotel boasts a modern, sophisticated, and stylish design, from its striking lobby to its contemporary room decor.
• Amenities: A comprehensive array of facilities, including a full-service spa, a well-equipped 24-hour health club/gym, sauna, steam room, hot tub, and multiple meeting rooms, stands out. Free Wi-Fi and convenient parking are also key advantages.

3. Room Quality

The hotel features 473 beautifully appointed rooms that are described as spacious, quiet, and exceptionally clean. They showcase a modern design with wooden floors and impressive floor-to-ceiling windows that provide abundant natural light and great city views. Comfort is a priority, with exceptionally comfortable beds, huge bathrooms, and often lovely bathtubs. Rooms are well-soundproofed for a peaceful stay. High-end amenities include LCD TVs, domotic lighting systems, pillow menus, brand-name minibar items, coffee/tea makers, free toiletries, and free Wi-Fi. Some rooms even offer radiant heating in the bathrooms, a steam brush for clothes, and a hair care set.

4. Dining Experience

Gastronomy is taken seriously at Eurostars Madrid Tower. The hotel's restaurant is situated on the 30th floor, offering a dining experience with panoramic views of the city while serving classic Mediterranean dishes. The breakfast receives consistent acclaim, described as "excellent quality," "amazing," and "marvellous," featuring a wide selection and beautiful views. Breakfast is typically priced at €28 per person per day. Additionally, guests can enjoy a lively atmosphere at the hotel's lobby or piano bar.

5. Service & Staff

The service and staff at Eurostars Madrid Tower are frequently highlighted as a major strength. Guests commend the team for being "outstanding," "incredible," "attentive," "friendly," "efficient," and "professional". Many appreciate the welcoming nature of the staff, particularly at the front desk and in the bar areas. Specific mentions include "fabulously helpful" and "incredibly polite" individuals.

6. Location & Accessibility

Located in the Cuatro Torres business area of northern Madrid, within the Fuencarral-El Pardo district, the hotel's location is ideal for business travelers. It provides easy access to key business destinations. For transport, the Begoña Metro Station is just a 5-minute walk (328 feet) away, and Chamartín train station is also very close, offering convenient links to the city center. The hotel also offers easy access to the A-1 and M-11 motorways. The Santiago Bernabéu Stadium is approximately 1.9 miles (3 km) away, and Adolfo Suarez Madrid-Barajas airport can be reached in about 14 minutes by car. While excellent for business, its distance from Madrid's main tourist sights can be a consideration for leisure travelers.

7. Value & Pricing

Eurostars Madrid Tower is generally perceived to offer "exceptional value for money" and "affordable luxury" for a 5-star establishment. While its average room price of around $222 is slightly higher than Madrid's overall average of $189, guests feel that the quality and amenities provided justify the cost. Self-parking is available for an additional €29 per day.

8. Common Complaints

Despite the largely positive reviews, some recurring issues and criticisms have been noted by guests:

• Location for Tourism: For tourists, the hotel's location in a business district, farther from major cultural attractions, can be a drawback, sometimes requiring longer travel times to reach the city center.
• Service Inconsistencies: While staff generally receives high praise, a few isolated incidents mention "careless" staff, communication problems between departments, or a lack of perceived warmth or friendliness at the front desk for the price point. One guest reported a highly negative experience involving staff rudeness and an unannounced entry into their room.
• Room Temperature Control: An issue with inaccurate room temperature control was reported by one guest, where the displayed temperature did not match the actual room temperature.
• Odors: One review noted a "strong bad smelling the first day" in their room.
• Restaurant Menu Variety: A suggestion was made to improve the restaurant food for a wider selection of dishes.

Sources

1. agoda.com
2. booking.com
3. eurostarshotels.us
4. michelin.com
5. oyster.com
6. madridhotelspain.com
7. guestreservations.com
8. expedia.com
9. hotels.com
10. eurostarshotels.us
11. trip.com
12. booking.com