Chetzeron

Chetzeron, a Michelin Key Selected property in Crans-Montana, Switzerland, consistently receives high praise for its unique blend of luxurious comfort, breathtaking alpine setting, and distinctive design. Transformed from a former gondola station, this 4-star hotel offers an unforgettable mountain retreat at an altitude of 2,112 meters.

Overall Rating & Sentiment

Chetzeron generally garners exceptional reviews, with overall ratings frequently reaching 9.3 to 9.5 out of 10. The sentiment is overwhelmingly positive, with guests describing their stays as "unforgettable," "magnificent," and "luxurious." Many highlight the hotel's ability to offer a serene and intimate experience, often feeling like a "haven" for travelers seeking a luxurious mountain escape.

Key Highlights

Guests consistently rave about several standout features:

• Stunning Location & Views: Perched high above Crans-Montana, the hotel offers panoramic 360-degree views of the Swiss Alps, including the Matterhorn and Mont Blanc on clear days. The extensive use of glass walls ensures these epic vistas are a constant presence.
• Unique Design & Architecture: The conversion of a former gondola station into a chic, design-focused hotel is a significant draw. The architecture blends natural local stone with contemporary, minimalist interiors, creating an atmosphere that is both refined and cozy.
• Heated Outdoor Pool: The 35°C heated swimming pool on the roof, offering sweeping views of the mountains, is a major highlight, providing a luxurious and relaxing experience.
• Ski-in/Ski-out Access: For winter sports enthusiasts, the direct access to ski slopes is a significant advantage.

Room Quality

Chetzeron offers a limited number of rooms (16 rooms, including three suites), ensuring an intimate and exclusive experience. The rooms are beautifully designed, featuring modern amenities and a "refined and cocooning" interior. Key features include:

• King-size beds, walk-in showers, and/or bathtubs, often with a view.
• Parquet floors and minimalist design.
• Large picture windows that frame spectacular mountain views.
• Amenities such as Smart TV, desk area, Wi-Fi connection, safe, minibar, and hairdryer.
• Some rooms, like the Corner Deluxe, are particularly popular for their doubled views.

Dining Experience

The hotel's restaurant receives positive feedback for its "exemplary regional cuisine" and commitment to highlighting local Valais terroir.

• The Chef's cuisine is described as inspired by traditional Alpine recipes with subtle contemporary touches.
• One review mentions a young Argentinian chef, Lucia, offering upscale Alpine food with grilled meats cooked on an authentic parrilla.
• Breakfast, which is included in the stay, is served in the main hall between 8 and 10 am. It's a "delicious breakfast buffet" with many homemade items like breads, pastries, jams, spreads, and granola, and guests can request omelets or pancakes.
• The restaurant is also open to non-hotel guests.
• There's also a cozy bar with a fireplace, perfect for après-ski.

Service & Staff

The staff at Chetzeron are consistently praised for being warm, attentive, friendly, and going "above and beyond" to ensure a perfect stay. Reviews highlight their strong sense of service and commitment to creating meaningful experiences. Guest feedback often mentions excellent staff performance and a welcoming atmosphere.

Location & Accessibility

Chetzeron's location at 2,112 meters above sea level is truly unique, offering unparalleled views and a secluded atmosphere.

• Accessibility: The hotel is only accessible by cable car, on foot, by ski, or by Chetzeron's special vehicles (snowmobile in winter, 4x4 in summer). This adds to the exclusivity but requires prior organization for transfers. During winter, a snowcat service is available from 6 pm to 10 pm.
• Activities: The location offers direct access to ski slopes in winter and hiking/mountain biking trails in summer. Crans-Montana Ski Area is nearby, and the Crans-Sierre Golf Club is a few kilometers away.

Value & Pricing

While offering a luxurious experience, some guests consider Chetzeron to provide "remarkable value" for a discerning traveler, especially when compared to the average price of a hotel room in Crans-Montana. With an average room rate cited around $607, it's positioned as an exceptional experience at a competitive price, given the luxury and amenities provided. Agoda.com rates its value at 9.0 out of 10, indicating guests feel it's worth the investment. Other review aggregators show a "value for money" rating of 8.0.

Common Complaints

Despite the overwhelmingly positive feedback, a few minor issues are occasionally noted:

• Breakfast Service and Menu Options: Some guests have mentioned issues with breakfast service and a limited menu at the restaurant. However, other reviews praise the breakfast buffet.
• Accessibility after Skiing: Getting to the hotel can be challenging at the end of the ski day, as guests might have to wait for the snowcat. One reviewer also found the T-bar lift to the main gondola difficult when snowboarding.
• Restaurant Pricing: While the food quality is generally high, some guests find the restaurant, particularly the "asado" on Sunday night, to be a bit expensive.
• Child Policy: The hotel has a child policy where children are not allowed to stay free of charge, with potential additional charges.

Sources

1. letsgomylove.com
2. booking.com
3. ebabic.dev
4. agoda.com
5. powderhounds.com
6. booking.com
7. thehotelguru.com
8. designhotels.com
9. mrandmrssmith.com
10. michelin.com
11. kayak.com
12. booking.com