CasaSur Palermo
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Hotel Details
Location
CasaSur Palermo · Buenos Aires, Argentina
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Key Highlights
- ✓Service & Staff: The staff is frequently highlighted for being exceptionally friendly, helpful, and going "above and beyond" to ensure a pleasant stay.
- ✓Location: Its situation in Palermo Hollywood is a major draw, surrounded by trendy bars, art galleries, coffee shops, and excellent restaurants.
Expert Review: CasaSur Palermo
CasaSur Palermo, a Michelin Key Selected property in Buenos Aires, consistently garners positive reviews for its contemporary design, excellent service, and prime location in the vibrant Palermo Hollywood neighborhood.
1. Overall Rating & Sentiment
The general consensus for CasaSur Palermo is highly positive, with guests frequently rating it as "Very Good" to "Excellent". It holds an impressive overall rating of 8.4 based on over 500 reviews, and an average of 8.6 on Agoda, with some platforms showing a majority of "Excellent" ratings. Guests particularly commend the friendly staff, superb location, and comfortable accommodations.
2. Key Highlights
Guests consistently praise several aspects of CasaSur Palermo:
- Service & Staff: The staff is frequently highlighted for being exceptionally friendly, helpful, and going "above and beyond" to ensure a pleasant stay.
- Location: Its situation in Palermo Hollywood is a major draw, surrounded by trendy bars, art galleries, coffee shops, and excellent restaurants.
- Design: The hotel boasts a clean, modern, and chic design sensibility, with minimalist decor and sophisticated touches.
- Amenities: Key amenities include a full-service spa with massage and facial treatments, a sauna, a fitness center, a solarium with a small swimming pool, and a lovely rooftop terrace with city views and a bar. Free WiFi and a complimentary daily breakfast are also appreciated.
3. Room Quality
The rooms at CasaSur Palermo are generally described as spacious, clean, and featuring very comfortable beds. They are elegantly decorated in a contemporary, minimalist style with hardwood floors and delicate textures. Standard in-room amenities include air conditioning, a safety-deposit box, a private bathroom with free toiletries, a flat-screen TV with cable channels, and premium bedding. Many rooms also feature private balconies or patios, and guests can expect Nespresso coffee makers, 42-inch LED TVs, and iPod docks. Larger Deluxe Suites offer additional space (around 646 sq ft / 65 sq m) and a separate living area, sometimes with a bathtub. Soundproofed rooms contribute to a quiet stay.
4. Dining Experience
The hotel features an on-site restaurant, Sacro, which serves international cuisine with a notable focus on plant-based, vegan, and vegetarian options. A complimentary buffet breakfast is served daily and is frequently praised as plentiful, fresh, and offering a decent variety, including gluten-free options and almond milk for coffee. The restaurant and lobby areas are considered plush and inviting.
5. Service & Staff
The staff at CasaSur Palermo consistently receives glowing feedback for their hospitality. Guests describe them as friendly, helpful, welcoming, and attentive, often noting that they go "above and beyond" to assist with requests and ensure a smooth stay. The front desk staff is particularly highlighted as "great", and the concierge team is known for being English-speaking and readily available to arrange reservations and tours. Agoda's rating for staff performance is an impressive 9.8.
6. Location & Accessibility
CasaSur Palermo boasts a "superb" and "amazing" location in Palermo Hollywood, a trendy, hip, and walkable neighborhood in Buenos Aires. The area is celebrated for its lively atmosphere, filled with street murals, coffee shops, art galleries, and a wide array of dining and nightlife options.
Key attractions nearby include Plaza Serrano Square (0.8 miles / 1.3 km), Distrito Arcos (0.8 miles / 15-minute walk), and the Palermo Hippodrome (1 mile / 1.6 km). Public transportation is easily accessible, with Ministro Carranza Station about a 9-minute walk and Colegiales Station about a 13-minute walk. Aeroparque Jorge Newbery Airport is approximately 1.9 miles (3 km) away, with shuttle services available for an extra fee. The neighborhood is generally considered safe for tourists when exercising common sense.
7. Value & Pricing
CasaSur Palermo is often seen as offering "exceptional value" for a luxurious boutique hotel, with an average room price around $267, which is slightly higher than the city's average of $215 but considered justifiable for the quality and experience. While most reviews are positive regarding value, an older review from 2023 suggested it might be overpriced.
Guests should be aware of a city tax of USD 1.50 per person, per night (exempt for children under 12). Additionally, a 21% Argentina Value-Added Tax (VAT) may apply, though non-resident travelers paying with a non-Argentine card may be exempt. Rollaway or extra beds incur a surcharge of USD 82 per night, while cribs are free upon request.
8. Common Complaints
While overwhelmingly positive, some minor and infrequent criticisms have been noted:
- Noise: One guest reported noise from a street-facing room due to a nearby bar, necessitating a room change to the back of the property.
- Bathroom Design: An older review from 2019 described the bathroom as "very plain" and "rubbish".
- Pool Size: The outdoor swimming pool on the solarium is mentioned as being "a little small".
- Inconsistent Service (Older Review): An older review from 2019 mentioned feeling that staff seemed "surprised" to see customers and that the service was "not great," though this contrasts sharply with the majority of recent positive feedback on staff.
Sources
Points to Consider
- •While overwhelmingly positive, some minor and infrequent criticisms have been noted:
Google Reviews
1,229 reviews
Recent Guest Reviews
Stephen Shapiro
Staying 10 days at CasaSur Palermo. With large group( 6 rooms) Room is very good, did not use gym (small and dated), breakfast very good, location excellent with many restaurants cafes and night life. Staff has been outstanding, we travel a lot in the best hotels so can compare. Special shout-out to Santiago. He is the BEST. However, One very serious issue. They apologized and sent some chocol...
Chandra G
We were there during a heat wave and the rooms could just not cool down. But when the weather changed it was quite comfortable. The staff was pleasant and friendly. There is a nice spa and pool.
LS Pretsch
If you're looking for Friendly, prompt service, this is NOT your place. The fitness center is extremely small and the equipment is very dated and half did not work! But, in a wonderful Neighborhood surrounded with excellent restaurants.
Kofelina PL
I heard a man acting strangely a couple of rooms down from me but overall this hotel was excellent.
John Ye
The rooms are quite outdated with poor internet throughout. Gym and spa is not really functional. Breakfast is quite good however. Location is also great
M Montejano
My overall grade for CasaSur Palermo is A- The rooms are decent - especially, since most of the rooms come with balconies and if you're not on the street, it's a very quiet and peaceful experience. The service is also good and the staff is very nice. Almost all the desk staff speak very good English. The Location is what is very attractive about this hotel. It's within walking distance of gre...
Hyatt
