Casa Cipriani Milano

Casa Cipriani Milano, a Michelin Key One-Keys property, offers a luxurious and exclusive experience in the heart of Milan. It operates as both a five-star hotel with just 15 rooms and suites, and a private members' club, bringing an air of refined glamour and a unique atmosphere.

1. Overall Rating & Sentiment

Casa Cipriani Milano generally receives "wonderful" or "excellent" ratings, with overall scores often ranging from 9.1 to 9.3. Guests frequently describe their stay as an "amazing experience" and highlight "impeccable service" and "amazing attention to detail". The sentiment is largely positive, emphasizing luxury, elegance, and comfort, though some isolated negative experiences regarding service consistency and value have been noted.

2. Key Highlights

Guests consistently praise the hotel's impeccable service, fantastic rooms, and superb location. The attention to detail in design and amenities is a recurring highlight. As a 5-star property, it offers a full-service spa with a wellness center, sauna, steam room, and beauty services. Other amenities include a terrace, a fitness room with yoga and fitness classes, and complimentary WiFi throughout. Distinctive touches include a complimentary minibar with soft drinks and snacks, Lavazza coffee machines, and bespoke Casa Cipriani bath products in rooms. The availability of a courtesy Maserati for guests (subject to availability) and butler service further enhance the luxurious appeal. The Art Deco architecture and curated decor create a captivating visual experience.

3. Room Quality

The rooms and suites at Casa Cipriani Milano are lauded for being elegant, comfortable, and impeccably clean. Designed by Michele Bonan, they blend modern aesthetics with classic Italian charm, featuring high ceilings, warm parquet wood floors, intricate wood paneling, and Italian furniture with splashes of color and geometric patterns. Room sizes vary, from Classic Rooms at 301 sq ft to Executive Suites at 667 sq ft.

Technological integration is excellent, with universal power outlets, sophisticated lighting controls, and automated exterior shutters that provide nearly complete blackout for restful sleep. Bathrooms are often marble-clad and feature heated floors, huge showers with great water pressure, and some rooms include marble-clad bathtubs. Each room offers ample storage, pillow menus, and laptop-friendly workspaces. The limited number of rooms (15 total) contributes to an intimate, boutique feel.

4. Dining Experience

Casa Cipriani Milano features two restaurants and a vibrant bar/lounge. The traditional restaurant is open daily for lunch, dinner, high tea, and cocktails, serving classic Italian cuisine. Signature dishes, such as the renowned carpaccio and the original Bellini cocktail (both invented by Giuseppe Cipriani), are a source of pride. Breakfast, served in the Pickering Room, includes continental, American, à la carte, and Italian options, with champagne, local specialties, warm dishes, fresh pastries, and juice. Guests have highly praised the quality of the food, with one guest calling the late-night room service pasta Bolognese "one of the best" they've ever had.

5. Service & Staff

The staff performance at Casa Cipriani Milano often receives a perfect score of 10.0, indicating exceptional hospitality. Guests consistently highlight the attentiveness, professionalism, friendliness, and welcoming nature of the team. Butler service is an additional offering. However, some reviews mention inconsistencies, with instances of rude receptionists or a less "high-touch" front desk service compared to other luxury boutiques. There have also been specific complaints about management not being available to address issues and an inconsistent enforcement of the hotel's strict dress code in club areas.

6. Location & Accessibility

The hotel boasts a prime and enviable location in a historical district in the heart of Milan, overlooking the Giardini Indro Montanelli, the city's oldest public park. It is conveniently situated near key attractions such as GAM Milano (a 1-minute walk), the Pinacoteca di Brera, and the vibrant Brera District. Fashion enthusiasts will appreciate its proximity to the Via Montenapoleone Fashion District and Corso Buenos Aires, both within a short walk.

Casa Cipriani Milano offers excellent accessibility to public transport, with several subway stations including Palestro, Porta Venezia, Moscova, Lanza Brera Piccolo Teatro, Turati, and Repubblica, all within walking distance, providing easy access to landmarks like Milan Cathedral and La Scala. Milan Linate Airport (LIN) is approximately 4.3 miles away, about a 15-minute drive. Valet parking is available for guests.

7. Value & Pricing

As a five-star luxury property with an exclusive club atmosphere, Casa Cipriani Milano is a premium offering. The average price per room is significantly higher than the city's average, with typical rates around $1346 per night, while some searches indicate prices upwards of $2000 per night. Many guests consider the unparalleled experience, personalized service, and exceptional quality to be "worth every penny".

However, the high cost is a point of contention for others, with some finding it "absolutely not worth it" due to perceived service shortfalls or specific room issues. Additional costs include approximately EUR 35 per person for continental breakfast, EUR 60 per night for valet parking, and a city tax of EUR 10.00 per person per night.

8. Common Complaints

Despite the overwhelmingly positive feedback, some recurring criticisms include:

• Inconsistent Dress Code Enforcement: Guests have reported frustration with the strict dress code for club areas not being consistently applied, leading to uncomfortable situations for those adhering to it.
• Service Inconsistencies: Some reviewers mentioned instances of rude reception staff, management being unavailable, or issues with the courtesy car service not being available despite appearing parked.
• Room Environment: A few guests noted issues such as rooms feeling dark even during the day, and significant noise from outside (street traffic, motorcycles, and vibrations from the light rail/subway).
• Cleanliness Issues: Isolated but notable complaints about cleanliness in bathrooms, including hair on counters, yellow stains on toilet seats, water spots on mirrors, and mold in showers.
• Mattress Firmness: One guest found the mattress to be quite firm and uncomfortable.

Sources

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