Can Aulí
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Hotel Details
Location
Mallorca
Spain, Europe
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Expert Review: Can Aulí
Can Aulí Luxury Retreat, a Michelin Key Selected property in Pollença, Mallorca, consistently garners high praise as an exceptional adults-only hotel that seamlessly blends historic charm with modern luxury and a strong commitment to local culture and sustainability.
Overall Rating & Sentiment
Can Aulí enjoys an overwhelmingly positive consensus, frequently described as "superb" and "excellent" by guests, with a Booking.com rating of 9.3 out of 10 based on over 270 reviews. Guests often use terms such as "perfect," "fantastic," "amazing," and "exquisite" to convey their satisfaction. Its recognition with a Michelin Key further solidifies its standing as "a true gem" offering an outstanding stay with character, personality, and exceptional service.
Key Highlights
Guests consistently laud several aspects of Can Aulí. The exceptionally friendly, helpful, and attentive staff are a standout feature. The hotel's beautiful design, which merges a 17th-century mansion's original architecture with contemporary art and rustic-chic sensibilities, is highly appreciated. Its location in Pollença's town center is noted for being both stunning and surprisingly quiet, while still offering easy access to restaurants and shops. The inviting pool area and delicious breakfast also receive frequent mentions. The hotel's adult-only policy contributes to a pervasive sense of calm, and its dedication to sustainability, utilizing local, "zero-kilometre products," is a valued aspect.
Room Quality
The 21 rooms at Can Aulí are consistently praised for their comfort, style, and cleanliness. They are described as subtly elegant, well-decorated, and offering ample space. Design elements often include exposed timber, hessian-lined walls, and designer furniture. Guests appreciate modern comforts such as strong air conditioning, huge beds, premium bedding, pillow menus, and laptop-compatible safes. Some rooms offer picturesque views of Pollença's streets, stone houses, or the majestic Sierra de Tramuntana, and some feature private terraces.
Dining Experience
The dining experience, particularly breakfast, is a major highlight. Guests describe it as "delicious but healthy," "superb," and "amazing." The breakfast options are extensive, including continental, American, buffet, and à la carte choices, with vegetarian, vegan, and gluten-free options available. A strong emphasis is placed on "zero-kilometre products" sourced from local farms, homemade jams, cured meats, and organic breads, connecting guests with authentic Mallorcan flavors. Can Aulí also features an on-site Mediterranean restaurant, Can Aulí Gastro Bar, which serves lunch and dinner. While the breakfast is highly rated, some guests have noted it can be rather pricey.
Service & Staff
The service and staff at Can Aulí receive overwhelmingly positive feedback, often described as "absolutely perfect." Guests commend the staff for being "friendly, helpful and attentive," "excellent," "professional," "welcoming," and "knowledgeable about Pollença." Many feel that the service goes "above and beyond" what they have experienced elsewhere, contributing significantly to a fantastic and recharging stay where guests are treated like VIPs.
Location & Accessibility
Can Aulí boasts a "stunning" and "perfect" location in the heart of Pollença. It is tucked away on a quiet street yet only a few minutes' walk from the town center, main square, restaurants, and shops. Nearby attractions include the Calvari steps, and the hotel is recognized as an ideal base for cycling enthusiasts due to its proximity to the Sierra de Tramuntana. Palma de Mallorca Airport is approximately 58 km away. While there is no dedicated on-site parking, street parking is available nearby, though finding a spot can sometimes be a minor challenge, especially during peak seasons.
Value & Pricing
Can Aulí generally scores well for value for money, with an 8.5 rating on Booking.com. Prices for a 1-night stay for two adults were observed to start around $280.49 in February 2026. However, there are differing opinions on pricing, with one guest suggesting a €700 nightly rate was "way over the top" for what they perceived as a €300 hotel, while another described it as "very pretty but totally overpriced." The breakfast, while exceptional, is also noted by some as being expensive.
Common Complaints
While guest feedback is overwhelmingly positive, a few recurring minor criticisms have been noted. Some guests have found the number of sun loungers by the pool to be limited, particularly during busy periods. There have been isolated comments about staff in the restaurant or by the pool being less attentive until prompted. A few guests mentioned difficulties with heavy doors, which could be an issue for elderly visitors. Poor lighting in some smaller bedrooms and a confusing "master switch concept" for room lights were also mentioned. As noted under location, finding convenient parking can occasionally be a challenge.
