Boutique Hotel Townhouse 27
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Hotel Details
Location
Boutique Hotel Townhouse 27 · Belgrade, Serbia
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Expert Review: Boutique Hotel Townhouse 27
Boutique Hotel Townhouse 27 in Belgrade, a Michelin Key Selected property, consistently receives high praise for its exceptional service, prime location, and stylish design, making it a standout choice for travelers.
Overall Rating & Sentiment
The general consensus for Boutique Hotel Townhouse 27 is overwhelmingly positive, with guests frequently describing their stays as "amazing," "wonderful," and "excellent." The hotel is highly rated across various platforms, indicating a strong guest satisfaction level.
Key Highlights
Guests consistently love the personalized service, central location, modern design, and excellent breakfast. The hotel's connection to art, featuring works by local sculptor Gabriel Glid, adds a unique cultural dimension to the experience. Its recognition as a Michelin Key Selected property further underscores its quality. The presence of Bang & Olufsen TVs in all rooms is also a notable highlight for many.
Room Quality
The 21 rooms at Townhouse 27 are celebrated for their comfort, spaciousness, and cleanliness. They feature a modern, minimalist design with calming colors and custom-made furnishings. Amenities include air conditioning, espresso machines, wireless internet access, flat-screen TVs with satellite channels, and minibars. Some rooms also boast carpet flooring, a sitting area, and ironing facilities. Artworks by Gabriel Glid individually decorate each guestroom, providing a unique visual interest. Beds are frequently described as "very comfy" or "exceptionally comfortable."
Dining Experience
The breakfast at Boutique Hotel Townhouse 27 is a consistent highlight, frequently praised as excellent, varied, fresh, and abundant, often exceeding guests' expectations. It is served buffet-style from 07:00 to 11:00 (or 06:30 to 11:00 according to some sources) in a cozy and stylish café, which also serves as a relaxing space. The hotel also features an all-day Serbian-centric restaurant and bar offering more substantial fare.
Service & Staff
The service and staff receive overwhelmingly positive feedback, frequently described as incredibly kind, helpful, professional, friendly, and attentive. Many guests highlight the personalized nature of the service, noting that staff often remember preferences and go above and beyond to ensure a high-quality, individualized stay. This dedication to impeccable service is a hallmark of the hotel, contributing to a high rate of returning guests.
Location & Accessibility
The hotel boasts a "perfect" and "wonderful" central location on a quiet street, yet it is incredibly accessible to major attractions. It's just a 5-minute walk from Knez Mihailova Street and Republic Square, placing guests in the heart of Belgrade's pedestrian and shopping zones. The Belgrade Fortress is approximately 550 meters away. Other notable landmarks like the Nikola Tesla Museum are within a 25-minute walk. Public transport options, such as the Kosancicev Venac bus stop, are also conveniently close. Nikola Tesla Airport is approximately 25 km from the property.
Value & Pricing
Guests often consider Boutique Hotel Townhouse 27 to offer good value for money. While pricing can vary by season, an average room price has been cited around $221. October tends to be the most expensive month, while June is typically the cheapest.
Common Complaints
While overwhelmingly positive, a few minor recurring criticisms have been noted. Some guests have expressed a preference for bathtubs, as some rooms, particularly smaller ones, only feature showers. One review mentioned "awful" breakfast, though this stands in stark contrast to the vast majority of reviews praising the breakfast. Additionally, a damage deposit of €250 is required upon arrival.
Sources
Google Reviews
306 reviews
Recent Guest Reviews
Tuba Özarfat
Townhouse 27 is really amazing hotel in Belgrad. It is in the city center. Rooms are so clean and all the staff show their hospitality with the positive attitude. Breakfast is really nice and delicious. We tasted hamburger and some foods in caffe, they were same ♥️ Hotel design and details such as pictures in the wall really impressed me. I highly recommend you this hotel to stay and have good tim...
Response from the owner
Dear Mrs. Ozarfat,<br>Thank you so much for your kind words. It truly means a lot to us to receive such genuine and uplifting feedback. Having you as our guests was a real pleasure, and we’re grateful...
Rose Hannan
Disappointing Experience Despite Booking a Family Room... We booked a Family Room for two adults and two children, mistakenly omitting our third child (ages 6, 4, and 3). Upon arrival, we were informed that the hotel could not accommodate our family in the room we had reserved. We asked to cancel the booking, but were told we would still be charged. As a result, we agreed to reduce our stay to jus...
Response from the owner
Dear Mr. Hannan,<br>Thank you for the time taken to write your review and give us the chance to explain what actually happened.<br>You didn't make a mistake with the booking, unless you forgot you hav...
Alistair Rego
Loved our stay here. The staff are the best from the front desk to room service to the cafe - they were all very warm and friendly with genuine interest to look after their guests making sure you’re comfortable and all your queries are answered. We stayed in a family room which was spacious with a lovely layout. The breakfast was great - they switch things up everyday so you have something new to ...
Response from the owner
Dear Mr. Rego,<br>Thank you so much for your kind and thoughtful review! We’re truly delighted to hear that you enjoyed your stay with us. It means a lot to know that our staff made you feel welcome a...
Ümit Yılmaz
Amazing experience in the center of Belgrade. Rooms, breakfast and evertyhing was perfect. The staff was very helpfull.
Response from the owner
Dear Umit,<br>Thank you so much for your kind words. We are pleased that you have enjoyed your stay with us and the most grateful for complimenting our facility and service. Feedback like yours is a g...
adel abunayan
🇸🇦We stayed here seven days, it was the best hotel ever in my trip. People here are very nice, very helpful, and more than polite. Me and my family likes the hotel and people specially in the front disk, housekeeping, and Caffe. I am strongly recommend this hotel. Special thanks to the manger. God bless you all🙏🤍🤍.
Response from the owner
Dear Adel,<br>Thank you from the bottom of our hearts for your wonderful words and for taking the time to share your experience. It was truly our pleasure to have you and your family as our guests for...
D Lyangova
We stayed there for the third time and we like it a lot. Very kind service and top location!
IHG
Accor
Marriott