Berkshires Untold

Berkshires Untold, a Michelin Key Selected property in Lenox, Massachusetts, offers a contemporary take on New England nostalgia, blending retro mountain-lodge decor with modern luxury and thoughtful hospitality. Originally a 1970s motor lodge, the property underwent a significant remodel in 2023, transforming it into a stylish and comfortable boutique retreat.

1. Overall Rating & Sentiment

Berkshires Untold generally receives very positive feedback, with an overall rating of "Very Good" (8.5 out of 10) based on numerous reviews. Guests frequently praise the hotel's tasteful design, cleanliness, comfort, and friendly staff. The sentiment is largely enthusiastic, highlighting the property as a "fabulous" and "gorgeous" place to stay.

2. Key Highlights

Guests consistently love several aspects of Berkshires Untold:

• Design & Ambiance: The hotel boasts warm woody interiors, deep green tones, and a retro mountain-lodge aesthetic. The lobby/lounge area and the Club Room are particularly enjoyed for their inviting and sociable atmosphere, featuring beamed ceilings, parquet floors, plush sofas, and a well-stocked bar. Outdoor firepits and patio seating also enhance the experience.
• Comfort & Luxury Touches: High-end touches are noted throughout, including extremely comfortable beds, premium Revival New York linens and bathrobes, and Le Labo toiletries in the rooms.
• Amenities: Complimentary amenities such as free WiFi, free private parking, and free coffee in the morning are highly appreciated. The text assistant feature for guest inquiries is also a convenient touch.
• Service & Hospitality: The staff consistently receives praise for being friendly, helpful, and accommodating.

3. Room Quality

The 64 individually decorated rooms at Berkshires Untold are described as spacious, clean, and very comfortable, inviting the outside in with earthy tones and olive-green palettes inspired by the local landscape. While some rooms are cleverly compact, others, like the sizeable Deluxe Two King Suite, offer ample space with a lounge area and verdant views. Rooms are well-appointed with modern amenities including air conditioning, Apple TV, work desks, mini-bars, parquet floors, and double showers. Guests particularly commend the comfortable beds and quality linens.

4. Dining Experience

The hotel features The Club Room, an all-day restaurant and bar that offers American cuisine.

• Breakfast: A full breakfast menu is available to order from, with options like American and à la carte breakfasts including juice, fresh pastries, cheese, and fruits. It is available for a surcharge.
• Dinner & Cocktails: The Club Room also serves dinner, light fare, and offers excellent cocktails in a relaxed setting, with guests specifically praising the bartenders. Hors d'oeuvres and desserts are served throughout the day in this sociable space.
• Other options: Curated picnic baskets and in-room bites/boards are also available.

5. Service & Staff

The staff at Berkshires Untold are consistently highlighted as friendly, helpful, and amazing. Guests appreciate the ease of check-in and check-out, and the overall welcoming demeanor of the team. The hotel also offers a 24-hour front desk, concierge services, and housekeeping.

6. Location & Accessibility

Located in Lenox, Berkshires Untold is situated on the north side, offering a peaceful setting while remaining convenient to local attractions.

• Proximity to Attractions: It's a short drive or walk to key Berkshire destinations, including Tanglewood Music Center, The Mount, Shakespeare and Company, Kennedy Park, and Pleasant Valley Wilderness Sanctuary. Hiking trails are also easily accessible.
• Transport: While Albany International Airport is about an hour's drive away, and Pittsfield station serves local and major routes, bringing a car is recommended for exploring the wider Berkshires region. The hotel offers free private parking.
• Accessibility: The property offers good accessibility with a wheelchair-accessible path of travel, accessible parking spaces, and smooth flooring throughout public areas and rooms. The Deluxe Two King Suite is adapted for wheelchair use with a roll-in shower.

7. Value & Pricing

Guests generally consider Berkshires Untold to be a tasteful hotel reasonably priced and offering great value. While specific price ranges can vary, prices for a 1-night stay for two adults can start from approximately $98.1. The inclusion of complimentary WiFi and parking adds to the perceived value.

8. Common Complaints

While overall reviews are highly positive, a few minor points have been mentioned:

• One guest noted a bartender who was "less-than-welcoming and kept trying to rush us out" on one occasion.
• Some amenities, such as an indulgent massage or multiple restaurants, might be missing for those expecting a wider array of on-site services.
• Breakfast is not included in the room rate and incurs a surcharge.

Sources

1. expedia.com
2. michelin.com
3. booking.com
4. mrandmrssmith.com
5. untoldcollection.com
6. lenox.org
7. hyatt.com
8. hotels.com