At Sloane

At Sloane, a distinguished Michelin One-Key property in London's prestigious Chelsea, offers a luxurious and intimate retreat blending classic British elegance with Parisian flair. It consistently garners high praise for its exceptional service, thoughtful design, and prime location.

1. Overall Rating & Sentiment

At Sloane receives overwhelmingly positive feedback, often described as "absolutely perfect" for a sophisticated stay. Guests consistently rate it highly, with one source noting a stellar 9.3/10 rating from 38 reviews and a 9.8/10 for service quality. Its Michelin One-Key status signifies a "very special stay," reflecting its confident blend of bold patterns, historic charm, and Parisian design.

2. Key Highlights

Guests frequently laud At Sloane for several standout features:

• Service: The staff are a major highlight, described as "amazing," "attentive," and offering "11/10" service that goes "beyond expectations." They are praised for being highly professional, wonderfully friendly, and resourceful.
• Location: Situated at 1 Sloane Gardens, the hotel boasts an "excellent location score of 9.9/10", offering easy access to Sloane Square Underground Station (less than a block away), Harrods, Kensington Gardens, and designer shopping.
• Design: The hotel's design by François-Joseph Graf is frequently admired for its "amazing design and attention to detail," "thoughtful design," and "quality of craftsmanship." It features a "wonderful blend of classic British style and French flair," an Arts and Crafts aesthetic, panelled walls, and stained-glass windows, creating an exquisitely opulent atmosphere.
• Amenities: Key amenities include a renowned on-site restaurant, a plush speakeasy bar, diverse room types with essential comforts, and complimentary WiFi throughout the property.

3. Room Quality

The 30 guest rooms, including five suites, are celebrated for their beauty, comfort, and meticulous design. They feature a "refined elegance" with Edwardian aristocratic style, cream accents, and bespoke Parisian drapery. Guests enjoy plush queen-size beds, an "eclectic selection of free snacks," heated bathroom floors, and Noble Isle bath products. Rooms are thoughtfully "couple-oriented," complete with black-and-white photos of storied duos, "love" lighting settings, and minibars stocked with "Pillow Talk" cards. While not always massive, rooms feel "cozy rather than cramped," with substantial real estate allocated to the often-tubbed bathrooms. The larger Sloane Suite even boasts a second half-bath and a wood-lined walk-in closet. Blackout drapes and hypo-allergenic bedding contribute to a restful experience.

4. Dining Experience

At Sloane offers a "renowned on-site restaurant" that serves French cuisine, with some descriptions noting a "French-meets-Asian" influence. The restaurant is praised for being "exceptional, very atmospheric and food was 10/10." An all-day menu is available for room service until 11 p.m., and guests can enjoy diverse breakfast options, though continental breakfast typically incurs an additional charge of approximately £30 per person. The top-floor restaurant also offers "expansive views across London" and includes a charming private dining table within the building's corner cupola. For evening entertainment, a subterranean speakeasy-style cocktail bar provides a dimly lit setting for drinks, sometimes with an in-house DJ.

5. Service & Staff

The service at At Sloane is consistently highlighted as a major strength. Guests describe the staff as "absolutely superb," "highly professional," "wonderfully friendly," and "attentive." Experiences frequently mention staff going "above and beyond" to cater to guest needs, from quick responses to requests for steamers and ice to personalized concierge assistance for planning local excursions. While one reviewer noted the front desk staff could be "a little cold," this seems to be an anomaly amidst a wealth of positive feedback about the overall hospitality. The team is noted for being multilingual and efficient.

6. Location & Accessibility

The hotel's location at 1 Sloane Gardens in Chelsea is considered "perfect" and "enviable." It offers immediate access to the bustling Sloane Square, a hub for high-end shopping with luxury brands like Tom Ford, Dior, and Tiffany's. Major London attractions such as Harrods, Buckingham Palace, Kensington Gardens, and the Natural History Museum are within close proximity. The Sloane Square Underground Station (District and Central Lines) is conveniently less than a block away, making transport across the city seamless.

Regarding accessibility, one room and all communal areas, including the bar and restaurant, are accessible. However, some "smaller corridors can be a little restrictive for wheelchair users." Staff are available to assist guests with limited mobility, including setting up ramps for the main entrance or directing them to a private back entrance. There is a "classic Parisian lift" serving the central stairwell. The hotel does not offer parking.

7. Value & Pricing

As a luxury, Michelin One-Key property in a prime London location, At Sloane is considered to be on the pricier side, with one reviewer noting it "might be pricey for budget travelers." While specific room rates vary, one source indicated prices converted from approximately £600.00. Breakfast is an additional cost (around £30), and there is a pet fee of £50 per stay for pets up to 22 lbs. Extra beds or child cots also incur a charge of £80 per person per night. Despite the cost, many guests find the experience, design, and service to be well worth the investment.

8. Common Complaints

While overall complaints are minimal given the high guest satisfaction, a few recurring issues or observations include:

• Limited Amenities: The hotel lacks a dedicated pool, spa, or on-site workout room, though guests can access a private gym nearby.
• Accessibility Nuances: While largely accessible, some "smaller corridors can be a little restrictive for wheelchair users."
• Breakfast Cost: Breakfast is not included in the room rate and is an additional expense.
• No Parking: On-site parking is not available.
• Restaurant Reservations: One review mentioned the restaurant currently requires phone calls for reservations, lacking online booking.

Sources

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