Arthotel Heidelberg

Arthotel Heidelberg, a Michelin Key Selected property, offers a delightful blend of historic charm and modern design, making it a highly-rated choice for visitors to Heidelberg. The hotel consistently receives praise for its prime location, comfortable accommodations, and exceptional service.

1. Overall Rating & Sentiment

The overall sentiment for Arthotel Heidelberg is overwhelmingly positive, with guests frequently praising its excellent location, spacious and clean rooms, and friendly staff. It holds an impressive overall rating of 9.0, reflecting a luxurious yet affordable experience. While some minor concerns have been noted, the general consensus highlights a very enjoyable and comfortable stay.

2. Key Highlights

Guests consistently appreciate several key aspects of Arthotel Heidelberg:

• Location: Its central position in the Old Town is a major highlight, providing easy access to major attractions.
• Design: The hotel masterfully combines a historic façade with modern, puristic interiors, offering a stylish ambiance.
• Service & Staff: The staff are frequently described as friendly, accommodating, and helpful.
• Amenities: Onsite parking (recommended to reserve), a lovely roof terrace, and a good breakfast buffet are often cited as appreciated amenities.

3. Room Quality

The rooms and suites at Arthotel Heidelberg are consistently reviewed as spacious, comfortable, and clean. They feature a modern design with beautiful oak parquet flooring, air conditioning, free Wi-Fi, and a flat-screen TV with a DVD player. Guests particularly enjoy the good temperature control and quiet atmosphere. All rooms are allergy-friendly, and include a bathroom with a shower and a bathtub. Free sparkling water is provided upon arrival. Loft rooms on the third floor are noted for being particularly spacious and well-appointed. Some rooms offer spectacular views, with those facing the fountain highly recommended. However, one review noted the lack of refrigerators in the rooms.

4. Dining Experience

The hotel's "Romer Restaurant" offers a delightful dining experience with a menu of international and regional dishes prepared with fresh, seasonal ingredients. The breakfast buffet receives excellent feedback, offering a variety of options including made-to-order eggs and catering to dietary needs like gluten-free travelers. While some guests mentioned issues with breakfast variety, many find it delicious and beautifully laid out. The hotel also features a "Romer Lounge" for coffee or cocktails, a roof garden, a vaulted cellar, and a courtyard ("Romers Hof") for gastronomic use, particularly popular in summer. Room service is also available for those who prefer to dine in their room.

5. Service & Staff

The staff at Arthotel Heidelberg are widely praised for their hospitality, often described as very friendly, accommodating, helpful, and attentive. They are known for providing excellent service, including offering valuable tips and recommendations for local dining and attractions. There are mentions of staff going above and beyond, such as helping guests mail postcards. However, some guests have noted that the reception can be occasionally unmanned or managed by a single person, which could be a consideration for those requiring immediate assistance.

6. Location & Accessibility

Arthotel Heidelberg boasts an exceptional and central location in Heidelberg's Old Town, next to the Heidelberg University Library and Peterskirche. It's an ideal starting point for exploring the city, with Heidelberg Castle, the Old Bridge, Marktplatz, and Hauptstrasse all within walking distance. The funicular station to the Schloss is also very close. Public transport accessibility is excellent, with Heidelberg Altstadt Train Station, Heidelberg Hbf Train Station, and Heidelberg Weststadt Sudstadt Train Station all conveniently located nearby. For those traveling by car, onsite parking is available in a hotel garage, though advance reservation is recommended. While the hotel is in a bustling area, rooms are generally quiet. One disadvantage mentioned is that the hotel is not entirely barrier-free.

7. Value & Pricing

Arthotel Heidelberg is often described as offering "affordable luxury" and "exceptional value for money" for an elevated experience. While the average room price is approximately $238 (or 143.24 EUR), which is higher than the city's average of $138 (or 108.28 EUR), guests feel the quality and experience justify the cost. Room prices can start from around 109€, varying by season. Additional costs include a city tax of EUR 3.50 per person per night (for up to 5 nights, children under 16 exempt), and fees for breakfast (around EUR 22.50 for adults, EUR 7.50 for children), parking (EUR 18.50-19.50 per day), pets (EUR 12 per day), cribs (EUR 24 per night), and rollaway beds (EUR 39 per night).

8. Common Complaints

While highly rated, some recurring issues or criticisms include:

• Breakfast Variety: A few guests mentioned that the breakfast variety could be improved.
• Cleanliness in Certain Areas: Some reviews noted minor cleanliness issues in specific areas.
• Limited Reception Hours: The reception desk is staffed during limited hours, occasionally being unmanned or having only one person available, which might be inconvenient for some guests.
• Accessibility: The hotel is not entirely barrier-free, which could be a concern for guests with mobility challenges.
• No Free Cancellation: The hotel generally does not offer free cancellation, which is a point to consider when booking.
• No Refrigerators in Rooms: One review specifically noted the absence of refrigerators in the rooms.

Sources

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5. heidelberg-guide.com
6. arthotel.de
7. hotels-in-heidelberg.com
8. heidelberger-fruehling.de
9. hotelsinheidelberg.de
10. michelin.com
11. heidelbergehotel.com
12. wheree.com
13. arthotel.de
14. expedia.com