Andaz London Liverpool Street

Andaz London Liverpool Street, a Michelin Key Selected property, generally receives positive acclaim for its unique blend of historic charm and contemporary vibrancy, coupled with an excellent location. While most guests enjoy a high-quality experience, some recurring issues are noted.

1. Overall Rating & Sentiment

The overall sentiment for Andaz London Liverpool Street is largely positive, often described as a "premium property" that offers a "fresh and vibrant atmosphere" while maintaining sophistication. Guests frequently commend its distinctive style and top-notch service, making it a highly-rated choice for both business and leisure travelers. However, some experiences point to inconsistencies, particularly concerning maintenance and noise, leading to a few less enthusiastic reviews.

2. Key Highlights

Guests consistently highlight several standout features:

• Location: Its prime position adjacent to Liverpool Street Station provides unparalleled access to public transport, including the Elizabeth Line, connecting to various parts of London and beyond. It acts as an ideal base for exploring both the City of London and the vibrant Shoreditch neighborhood.
• Design & Ambiance: The hotel is celebrated for its bold and artistic design, blending its rich history as the former Great Eastern Hotel (dating back to 1884) with modern and sometimes quirky elements inspired by Shoreditch. The lobby, known as the Andaz Lounge, is particularly noted for its flamboyant decor and character.
• Amenities & Inclusions: Complimentary mini-bar items (non-alcoholic drinks and snacks) and an evening "Happy Hour" or "Vino and Vibes" hour with free wine and appetizers are highly appreciated perks for all guests. The hotel also boasts an impressive array of dining options and a well-equipped fitness center located in a former Egyptian temple.
• Service: Many reviews praise the genuinely friendly, kind, and efficient reception staff and the overall hospitality across different venues.

3. Room Quality

Rooms at Andaz London Liverpool Street are generally described as spacious by London standards, offering a comfortable atmosphere. They feature a design that blends the hotel's heritage with contemporary artwork, often displaying an industrial vibe with muted grey and black walls and modern lighting. Specific mentions include:

• Comfort: Comfortable beds with good quality linen are frequently highlighted.
• Bathrooms: Bathrooms often boast sleek modern designs, with excellent water pressure in showers and some featuring separate baths and showers. Toiletries by T London are a popular touch.
• Amenities: Rooms come equipped with Nespresso machines, complimentary mini-bar items, and ample charging ports (UK three-prong and USB). Some deluxe rooms even include Peloton bikes.
• Criticisms: Some guests find standard rooms to be "pretty small" or "not particularly large". There are recurring complaints about dated and noisy air-conditioning, even when switched off, and issues with windows that cannot be opened or are dirty. Noise from neighboring rooms or events has also been reported.

4. Dining Experience

The hotel offers a diverse and highly-regarded dining experience across its several venues:

• Breakfast: The breakfast, often served in the Eastway Brasserie or the grand 1901 Wine Lounge (weekends), receives significant praise. It typically includes a solid buffet spread with fresh pastries, fruits, traditional European options (meats, cheeses), and hot items like scrambled eggs, bacon, and hash browns. A la carte options, including eggs benedict and eggs royale, are also available and well-received, showing an improvement in service over time. The presence of unique offerings like a honeycomb station and fresh vegetable juices stands out. Some guests, however, have reported cold buffet food or issues with coffee service.
• Other Dining: The hotel boasts several other dining and drinking options, including Miyako (Japanese cuisine), Lady Abercorn's Pub & Kitchen, and Rake's Café Bar, each with its own distinct character. Guests have enjoyed dinners at Eastway Brasserie and Miyako, finding the food exceptional and service prompt.

5. Service & Staff

The service and staff at Andaz London Liverpool Street are generally a strong point. Many guests report friendly, helpful, and efficient staff from reception to dining venues. Personal touches, such as pre-arrival communication from managers and thoughtful gifts based on travel purposes, are noted. However, there have been instances where staff response to maintenance issues (like a flooded bathroom or malfunctioning mini-bar) was described as "apathetic" or lacking urgency and follow-up, which can significantly impact a stay.

6. Location & Accessibility

Andaz London Liverpool Street benefits from an "exceptional location" right next to the major transport hub of Liverpool Street Station, providing easy access to the London Underground and National Rail services. This makes it convenient for both business travelers and those looking to explore East London attractions like Spitalfields Market and Shoreditch, known for its vibrant atmosphere, unique boutiques, and street art. However, for first-time visitors prioritizing major Central London tourist attractions like Buckingham Palace or the West End, the location might be less ideal for walking, requiring public transport. The historic nature of the building means its sprawling layout can be a bit maze-like, and accessibility might be challenging for those with mobility limitations.

7. Value & Pricing

The Andaz London Liverpool Street is considered a luxury property, and cash rates typically fall in the range of £300–450 (or around $470 USD) per night. While this is higher than the average London hotel room, many guests feel it offers "unrivaled value for money" for the luxury experience it provides. For those using World of Hyatt points, it is a Category 5 property, costing between 17,000 and 23,000 points per night. Booking through programs like Hyatt Privé can add significant value with perks like free breakfast, a room upgrade, and a $100 property credit. Some guests have noted that breakfast is not always included in the cash rate and can be an additional £25, which they found disappointing for a 5-star hotel.

8. Common Complaints

While generally well-received, guests have raised several recurring issues:

• Noise: Complaints about noise are frequent, including loud music from function rooms, street/construction noise, and even noise from crying babies in adjacent rooms due to thin walls or connecting doors. Dated and noisy air-conditioning units also contribute to noise concerns.
• Maintenance Issues: Some guests have reported serious maintenance problems, such as flooded bathrooms, slow draining sinks, or malfunctioning mini-bar fridges, with inconsistent staff response and follow-up.
• Room Aesthetics/Condition: While generally stylish, some guests found standard rooms to be "small" or "bland" with limited natural light. Issues like dirty windows have also been mentioned.
• Sprawling Layout: The hotel's historic building has a "maze-like feel" with winding catwalks and staircases, which can make navigating to facilities a bit of a process and may not be ideal for guests with mobility issues.
• Hidden Charges: One guest noted a "sneaky 5-15% 'discretionary service charge'" not disclosed upfront, though it can be removed upon request.

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