Villa Copenhagen
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Hotel Details
Location
Copenhagen
Denmark, Europe
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Key Highlights
- ✓Rug Bakery:** The on-site bakery is a beloved feature, praised for its exceptional pastries, fresh sourdough bread, and coffee, attracting both hotel guests and locals.
- ✓Courtyard Bar:** Located in the lobby, this bar serves light snacks, meals, coffee, and cocktails throughout the day. Some guests have noted slow service and decent but not exceptional food quality.
Expert Review: Villa Copenhagen
Villa Copenhagen, a "Selected" property in the Michelin Guide, offers a compelling blend of historic grandeur and contemporary Scandinavian design in the heart of Denmark's capital. Housed in the meticulously renovated former Central Post & Telegraph Head Office, which dates back to 1912, the hotel opened its doors in 2020.
Overall Rating & Sentiment
The general consensus for Villa Copenhagen is largely positive, with guests appreciating its unique character and prime location. Many describe the hotel as stylish, luxurious, and comfortable. However, some guests express mixed feelings, pointing out areas with room for improvement, particularly regarding service consistency and room functionality.
Key Highlights
Guests consistently rave about several standout features:
- Location: Its unbeatable position directly next to Copenhagen Central Station and across from Tivoli Gardens is a major draw, offering unparalleled accessibility to the city's attractions and transportation.
- Design & Ambiance: The hotel's interior is celebrated for its stunning, stylish, and modern Scandinavian design, harmoniously blending the building's historic Neo-Baroque architecture with contemporary Nordic aesthetics. The grand lobby and Courtyard Bar, with its high ceilings and vibrant atmosphere (sometimes including a live DJ), are frequently mentioned as captivating spaces.
- Rooftop Pool: A rare amenity in Copenhagen, the 25-meter heated outdoor swimming pool, sustainably warmed by the hotel's excess heat, is a significant highlight, offering a refreshing escape and views, sometimes even of Tivoli's fireworks.
- Rug Bakery: The on-site bakery is a beloved feature, praised for its exceptional pastries, fresh sourdough bread, and coffee, attracting both hotel guests and locals.
- Sustainability Focus: The hotel emphasizes sustainable luxury and a zero-waste philosophy.
Room Quality
Villa Copenhagen offers 390 rooms and suites, all designed with a clean, Scandinavian aesthetic featuring blonde wood floors and muted grey and beige tones.
- Comfort: Beds are frequently described as incredibly comfortable, providing a good night's sleep. Rooms are generally clean and modern.
- Design & Amenities: Features often include rainforest showers, heated bathroom floors, minibars, Illy coffee machines, kettles, flat-screen TVs, and Skandinavisk toiletries. Deluxe rooms may boast soaking tubs and two rainforest showers. Thoughtful touches like umbrellas and bathrobes are also appreciated.
- Size & Functionality: While stylish, standard and superior rooms can be compact, leading to some feedback about limited closet space, lack of desks, or feeling "minuscule" for business travelers. Some accessible deluxe rooms are noted to be more spacious.
- Soundproofing: There are recurring comments about suboptimal soundproofing, particularly between rooms and the hallway, and occasional noise from nearby train tracks or Tivoli fireworks.
Dining Experience
The hotel offers several dining options:
- Breakfast: The breakfast buffet, served in the former sorting room, is generally highly praised for its high quality, homemade, local, and seasonal food, including unlimited freshly baked breads and pastries from Rug Bakery. However, some guests find the selection somewhat narrow for a five-star hotel. The large breakfast room can sometimes feel like a "canteen" and chaotic, especially during busy times, with staff struggling to keep dishes replenished. Breakfast is often not included in the standard room rate but can be added or may be complimentary through certain booking programs.
- Kontrast: This brasserie is the hotel's flagship restaurant, focusing on sustainable, locally sourced meat and fish with a zero-waste philosophy. Reviews suggest refined yet approachable cuisine.
- Courtyard Bar: Located in the lobby, this bar serves light snacks, meals, coffee, and cocktails throughout the day. Some guests have noted slow service and decent but not exceptional food quality.
- T37 Sharing Bar: A lively wine and cocktail bar offering small plates.
- Rug Bakery: Beyond breakfast, it's a popular spot for artisanal baked goods.
Service & Staff
Guest feedback on service is somewhat varied. Staff are generally described as friendly, helpful, and knowledgeable, often speaking fluent English. The hotel aims for an "informal service" approach. However, some guests have experienced slow service, particularly at the Courtyard Bar, and noted the absence of bellmen or drop-off service, which some expect from a five-star establishment. Check-in has been described as efficient rather than thorough and informative.
Location & Accessibility
The location of Villa Copenhagen is consistently highlighted as exceptional. It is situated right next to Copenhagen Central Station, making it incredibly convenient for arrivals from the airport and for exploring the city via trains, subways, and bus lines. Tivoli Gardens is just across the street or a short walk away. The hotel is also within walking distance of museums, shopping, and the meatpacking district. The building itself is over 100 years old, and while designed with accessibility in mind (e.g., wide hallways, accessible rooms), some limitations related to the historic structure exist.
Value & Pricing
Room rates for Villa Copenhagen typically range from around $200 in the low season (winter) to $500 in the high season (summer). While some find it to be a good value, particularly when booked through programs like AMEX Fine Hotels + Resorts which can offer benefits like complimentary breakfast and room upgrades, others question if the price always aligns with the perceived five-star luxury experience, especially given certain complaints.
Common Complaints
- Room Size: Standard rooms can be quite small and compact.
- Soundproofing: Issues with noise from hallways, neighboring rooms, or external sources like train tracks and Tivoli fireworks are occasionally reported.
- Breakfast Experience: While food quality is high, the large, often crowded breakfast room can feel chaotic and unrelaxing, with limited selection for some and occasional replenishment issues.
- Service Inconsistencies: Some guests note slow service in bars and the lack of certain amenities or services typically associated with five-star hotels, such as bellmen or complimentary bottled water in rooms.
- Lack of Full-Service Spa: Despite having a pool and sauna, the absence of a comprehensive spa is noted by some.
- Limited Storage/Workspace: Smaller rooms may lack sufficient closet space, shelves, or a dedicated desk area, which can be inconvenient for longer stays or business travelers.
Sources
Points to Consider
- •Soundproofing:** Issues with noise from hallways, neighboring rooms, or external sources like train tracks and Tivoli fireworks are occasionally reported.
- •Breakfast Experience:** While food quality is high, the large, often crowded breakfast room can feel chaotic and unrelaxing, with limited selection for some and occasional replenishment issues.
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