Urban is a Selected hotel located in Madrid, Spain. It has been recognized by the Michelin Guide for its exceptional hospitality and unique experience.

How many Michelin Keys does Urban have?

Urban has been awarded Selected by the Michelin Guide, indicating a very special stay.

Where is Urban located?

Urban is located in Madrid, Spain, in the Europe region.

What makes a Selected hotel special?

Selected hotels provide very special stays with excellent service and a unique sense of place.

You can view more details and booking information for Urban through the Michelin Guide website. Each Michelin Keys hotel offers a unique booking experience tailored to their guests.

Urban | Selected in Madrid, Spain

Name: Urban
Address: Madrid, Europe, Spain
Rating: 4.5

Expert Review: Urban

Hotel Urban, Madrid, a Michelin Key Selected property, stands as a beacon of avant-garde design and luxury in the heart of Spain's vibrant capital. It consistently garners high praise for its exceptional service, prime location, and distinctive artistic flair, making it a highly recommended choice for discerning travelers.

1. Overall Rating & Sentiment

The general consensus for Hotel Urban is overwhelmingly positive, with guests frequently describing their stays as "exceptional" and "splendid". Reviewers often highlight the hotel's unique environment, beauty, and special atmosphere. On platforms like Booking.com, it boasts impressive sub-ratings, including 9.7 for location and 9.4 for staff, indicating a very high level of guest satisfaction.

2. Key Highlights

Guests consistently laud Hotel Urban for several standout features:

Service & Staff: The hospitality is a recurring theme of praise, with staff noted for being "amazing," "exceptionally friendly," "attentive," "pleasant," and "professional". Many reviews mention staff by name, highlighting their personalized and helpful approach.
Location: Its central position is a major draw, allowing easy walking access to Madrid's most significant attractions, including Puerta del Sol, the Prado Museum, the Thyssen-Bornemisza Museum, and Gran Vía.
Design: The hotel itself is an artistic statement. Its avant-garde, Art Deco style features a striking combination of glass, steel, wood, and natural light, complemented by a permanent exhibition of ancient art and artifacts from Papua New Guinea. The "signature scent" throughout the property is also frequently mentioned by guests as being memorable.
Amenities: Key amenities include a rooftop terrace with a seasonal outdoor swimming pool and bar, a fitness center, the Michelin-starred CEBO restaurant, and the popular Glass Bar. Direct bookings often benefit from a complimentary mini-bar with soft drinks.

3. Room Quality

The 96 rooms and suites at Hotel Urban are consistently described as "splendid," "spacious," "comfortable," and "quiet". Designed with avant-garde style, they feature soundproofing, flat-screen TVs with Chromecast connectivity, exotic natural materials such as Guatemalan green marble and tropical teak, and elegant décor that incorporates Oriental art and special lighting. Some higher-category suites are equipped with luxurious hydromassage baths or jacuzzis, often separated from the main room by a glass wall, adding to the sophisticated design.

4. Dining Experience

Hotel Urban offers a comprehensive and high-quality dining experience:

CEBO Restaurant: This is the hotel's culinary crown jewel, a Michelin-starred establishment led by chefs Javier Sanz and Juan Sahuquillo. It features tasting menus (CLASSIC with 13 courses and SEASON with 17 courses), emphasizing product quality and elemental flavors in an intimate setting designed for visual and gustatory enjoyment.
Breakfast: Guests frequently praise the breakfast as "delicious," "super," and "the best stocked buffet in Madrid," often including à la carte options to start the day.
La Terraza del Urban: Open during the spring-summer season, this rooftop terrace provides unique views of Madrid's skyline, offering a selection of cocktails and a menu of "Street food with an Asian touch" and tapas, with bites created by the CEBO chefs.
Glass Bar: Located in the lobby, this lively cocktail bar is known for its award-winning mixologists and also offers small food bites from the Michelin-starred CEBO kitchen.

5. Service & Staff

The service at Hotel Urban is consistently highlighted as a major strength. Guests report staff members being "exceptionally friendly," "incredibly attentive," "polite," "warm," and "professional". From the front desk to the breakfast team and even the door staff, the personalized care and genuine kindness create a welcoming and well-cared-for atmosphere.

6. Location & Accessibility

Hotel Urban boasts an "unbeatable" and "perfect" location in the historic center, often referred to as "Habsburgs Madrid". It is strategically situated within the "museum triangle," just minutes from the Prado, Thyssen-Bornemisza, and Reina Sofía museums. Major attractions like Puerta del Sol (a few minutes' walk; 300 meters/984 feet away), Plaza Mayor, and Retiro Park are also easily accessible on foot. For public transport, the Sevilla metro station (L2) is only 3 minutes away, and Sol station is 5 minutes away, providing excellent connectivity. The vibrant Gran Vía, known for shopping, restaurants, and nightlife, is also within walking distance.

7. Value & Pricing

Hotel Urban is considered a luxury property, with room rates typically ranging from approximately $142 to $864. While the price point reflects its 5-star Grand Luxe status and prime location, guests generally rate its "Value for money" at 8.3. Many guests feel the overall experience, combining luxury, exceptional service, and prime location, justifies the cost.

8. Common Complaints

While reviews are overwhelmingly positive, a few minor points are occasionally mentioned:

Room Size: Some guests have noted that certain room types, particularly in comparison to the hotel's spacious suites, "can be a bit larger," making it challenging to fully open multiple large suitcases.
Seasonal Pool/Spa: The rooftop swimming pool is seasonal, typically open during the summer months (June to September), and some guests have found it to be "a bit freezing". Additionally, while the hotel offers a gym and steam bath, it does not feature a full-service spa.