Trademark Hotel
Selected
Check Availability & Prices
Find the best rates for Trademark Hotel.
Check Availability on Booking.comView the official listing on the MICHELIN Guide.
Hotel Details
Location
Trademark Hotel · Nairobi, Kenya
Explore More Hotels
Expert Review: Trademark Hotel
The Trademark Hotel in Nairobi, Kenya, a Michelin Key Selected property, generally receives positive feedback from guests, often highlighted for its prime location and exceptional service. With an overall sentiment ranging from "Very Good" to "Excellent" across major booking platforms (e.g., Booking.com 8.0/10, Trip.com 8.5/10, Expedia and Hotels.com 9.0/10, and TripAdvisor 4.5/5), it is recognized for its modern appeal and a dedicated staff.
1. Overall Rating & Sentiment
The Trademark Hotel enjoys a largely positive reputation, consistently earning "Very good" to "Exceptional" ratings. Guests frequently commend its excellent location, cleanliness, pleasant breakfast, and friendly service. However, recurring criticisms often point towards room size, specific bathroom layouts, and occasional noise disturbances.
2. Key Highlights
Guests consistently rave about several aspects that make the Trademark Hotel stand out:
- Service & Staff: The staff is frequently described as incredibly friendly, charming, helpful, accommodating, and exceptional, with many guests noting their visits were made special by the attentive personnel.
- Location: Its strategic placement, anchoring the upmarket Village Market shopping mall, is a significant draw. This provides guests with immediate access to a wide array of shopping and dining options. It's also conveniently central for exploring Nairobi and close to key institutions like the UN Headquarters and the US Embassy.
- Design: The hotel features a modern, clean, and nicely designed contemporary structure. Large windows are a notable design element, maximizing natural light and offering views of the Nairobi scene.
- Amenities: The hotel boasts a beautiful rooftop pool, a state-of-the-art fitness center, and a full-service spa offering reflexology treatments. Complimentary Wi-Fi, bottled water, coffee/tea makers, and free bicycle rentals are also appreciated.
3. Room Quality
The rooms at Trademark Hotel are generally described as modern, clean, nicely designed, and comfortable, featuring big and comfy beds. Each room is equipped with a workstation, air conditioning, complimentary Wi-Fi, blackout curtains, and a large flat-screen TV with international channels, catering well to business travelers. However, some guests have found the rooms to be a bit small. A common point of contention is the bathroom layout, with complaints about open showers lacking doors or having curtains that do not fully close, which can lead to a lack of privacy and cold air.
4. Dining Experience
The hotel's dining options receive high praise. The breakfast buffet is often described as superb, very good, and featuring a wide and abundant selection, including vegetarian options (available for a surcharge of USD 25 for adults). The Harvest Restaurant offers an international menu with an open grill brasserie concept, emphasizing farm-fresh ingredients. Other dining choices include Hero for Japanese cuisine and Pasta Republic for Italian dishes, all noted for their quality food and service.
5. Service & Staff
The service and staff at Trademark Hotel are consistently highlighted as a major strength. Guests frequently use words like "incredibly friendly," "charming," "helpful," "accommodating," "exceptional," "amazing," and "professional" to describe their interactions. Many experiences cite staff going above and beyond, making stays memorable, and offering outstanding room service and cleaning.
6. Location & Accessibility
The Trademark Hotel is strategically located in Gigiri, Nairobi's embassy district, directly connected to the upscale Village Market. This offers unparalleled convenience for shopping, dining, and entertainment. It's also central to various Nairobi attractions, approximately 1640 feet (500m) from the US Embassy and UN Headquarters, and near Karura Forest. For transportation, the hotel is about 16 miles (26 km) from Jomo Kenyatta International Airport (JKIA) and 12 miles (15 km) from Wilson Airport. An airport shuttle service is available, albeit for a fee, and free self-parking is provided.
7. Value & Pricing
Guest opinions on value and pricing are mixed. While some appreciate the quality of the facilities and service, others feel the hotel is on the pricier side, with "Value for Price" ratings sometimes lower than other aspects (e.g., Kayak users rated it 2.0/10, Booking.com users 7.6/10). Room rates start from around $122, but prices can fluctuate significantly, with cheaper deals typically found in September and April, and higher rates on weekends.
8. Common Complaints
While generally well-regarded, the Trademark Hotel does receive some recurring criticisms:
- Room Size: Some guests have expressed that the rooms feel a bit small.
- Bathroom Design: The open shower concept, often lacking a door or sufficient curtains, is a frequent complaint, cited for compromising privacy and leading to cooler temperatures in the shower area.
- Noise: Guests have reported noise from the adjacent Village Market mall, construction in the area, or other guests, which can occasionally disrupt their stay.
- Minor Issues: Isolated reports include minor inconsistencies in food quality, issues with air conditioning controls, non-functioning in-room phones, and delays during checkout.
Sources
Points to Consider
- •While generally well-regarded, the Trademark Hotel does receive some recurring criticisms:
- •Bathroom Design: The open shower concept, often lacking a door or sufficient curtains, is a frequent complaint, cited for compromising privacy and leading to cooler temperatures in the shower area.
- •Minor Issues: Isolated reports include minor inconsistencies in food quality, issues with air conditioning controls, non-functioning in-room phones, and delays during checkout.
Google Reviews
4,000 reviews
Recent Guest Reviews
Tamara Sgouropoulou
My stay at Trademark was amazing. It's located in the best Nairobi's shopping mall so you have everything on the palm of your hand. There is beautiful rooftop pool and sitting area where you can have drinks or snacks. The rooms are clean but a bit small. I strongly recommend.
Response from the owner
Dear Tamara,<br><br>Thank you for sharing such lovely feedback about your amazing stay at Trademark Hotel! We are thrilled to hear that you enjoyed our prime location in Nairobi's best shopping mall a...
Ali Khalil
Amazing stay at Trademark Hotel, Nairobi! Stylish rooms, very clean, and extremely comfortable. The staff are friendly and professional, and the location next to Village Market is perfect for dining and shopping. Great food, reliable Wi-Fi, and a relaxing atmosphere overall. Highly recommended for both business and leisure stays.
Response from the owner
Dear Ali Khalil,<br><br>Thank you for sharing your amazing stay experience at Trademark Hotel, Nairobi! We are thrilled to hear that you enjoyed our stylish, clean, and comfortable rooms, along with o...
Jose Pablo García
Great hotel! Food and facilities are amazing. It provides great service, and the view from the pool is very nice. However, the shower is partially incorporated within the room, loosing privacy and comfortability. This might not be expected on a hotel under its current price range. At the top floors, it has an amazing bar rated #69 of World’s 50 Best Bars
Response from the owner
Dear Jose Pablo García,<br><br>Thank you for sharing your experience with us. We are delighted to hear that you enjoyed the hotel, food, and facilities.<br>We appreciate your feedback regarding the sh...
cahyono hadi
Everything is good, and the breakfast is excellent. Being integrated with the mall is a great advantage. What bothers me a little is the bathroom design the toilet has no jet shower, and the bath area has no door. Maybe it’s just because I’m not used to it, but it makes me feel uncomfortable. Oh ya in breakfast you will offered a delicious coffe, I think its the best coffee I drink since in Kenya�...
Response from the owner
Dear Cahyono Hadi,<br><br>Thank you for sharing your experience with us. We are delighted to hear that you enjoyed the hotel, particularly the excellent breakfast and the convenience of being connecte...
Frederik Vanderhoeven
I needed some me-time/rest while being sure of top restaurants and shopping without having to take a taxi or uber….and I really found what I was looking for: try the beef brisket at Harvest at the 2nd floor, a really good restaurant part of the hotel. In the evening I went to the rooftop where they have an amazing cocktail bar, all just accessible with one & the same elevator. Special Thank you to...
Response from the owner
Dear Frederik Vanderhoeven,<br><br>Thank you for your wonderful feedback, and for highlighting the exceptional service and amenities you enjoyed during your visit. We are delighted to hear that you fo...
Afi Edoh
Trademark Hotel is a nice place to stay because of its convenient location and excellent service. The rooms are comfortable and well-equipped, the staff are friendly and helpful, and the on-site restaurant makes meals easy. Being close to Village Market is a bonus for shopping or grabbing souvenirs. Overall, a very pleasant and convenient stay.
Response from the owner
Dear Afi Edoh,<br>Thank you for your lovely feedback! We are delighted to hear that you had a wonderful stay with us. It's great to know that you enjoyed our convenient location, excellent service, co...
Accor
SLH
