What is Thermae 2OOO?

Thermae 2OOO is a Selected hotel located in Valkenburg, Netherlands. It has been recognized by the Michelin Guide for its exceptional hospitality and unique experience.

How many Michelin Keys does Thermae 2OOO have?

Thermae 2OOO has been awarded Selected by the Michelin Guide, indicating a very special stay.

Where is Thermae 2OOO located?

Thermae 2OOO is located in Valkenburg, Netherlands, in the Europe region.

What makes a Selected hotel special?

Selected hotels provide very special stays with excellent service and a unique sense of place.

How do I book Thermae 2OOO?

You can view more details and booking information for Thermae 2OOO through the Michelin Guide website. Each Michelin Keys hotel offers a unique booking experience tailored to their guests.

Thermae 2OOO | Selected in Valkenburg, Netherlands

Name: Thermae 2OOO
Address: Valkenburg, Europe, Netherlands
Rating: 4.5

Expert Review: Thermae 2OOO

Thermae 2OOO in Valkenburg, Netherlands, a Michelin Key Selected property, generally offers a unique wellness retreat with direct access to extensive thermal baths and saunas. While many guests praise its facilities and serene ambiance, some recurring issues are noted in reviews.

1. Overall Rating & Sentiment

The overall sentiment for Thermae 2OOO is generally positive, with many guests appreciating the comprehensive wellness experience. On platforms like Trip.com, reviews show a strong positive lean, with many guests rating their stay as "Outstanding". Booking.com reviews indicate high scores for cleanliness, location, staff, facilities, and comfort, though value for money is slightly lower. However, other review sites like Trustpilot and Zoover reveal a more mixed picture, with some guests expressing significant disappointment.

2. Key Highlights

Guests consistently highlight the impressive and extensive spa and wellness center as the main draw. This includes a wide array of thermal indoor and outdoor pools, numerous saunas (such as Tuli and Stuga saunas), steam baths, and whirlpools. The direct connection between the hotel and the wellness facilities, allowing guests to walk in their bathrobes, is a frequently praised convenience. The hotel's location on the Cauberg mountain provides beautiful views of the Limburg hills. Many also appreciate the variety of wellness activities and programs available, including yoga and floating. The recent renovations and updates to parts of the hotel and spa are also noted positively.

3. Room Quality

The hotel offers 74 rooms, including 14 exclusive wellness suites. Guests frequently describe the rooms as spacious, clean, and comfortable. Recent renovations have enhanced the comfort and design, with some guests receiving complimentary upgrades to luxurious suites. The wellness suites offer additional amenities such as private saunas, sun showers, spacious bathtubs for two, open-plan bathrooms with rain showers, and private terraces with loungers, often with garden views. Standard rooms also typically include a TV, seating area, and a private bathroom with both a bath and a shower.

4. Dining Experience

The breakfast buffet at Thermae 2OOO receives high praise for its quality, variety, and fresh offerings, including local touches, with guests enjoying dining in their bathrobes at the Lounge Bar. For lunch, Bread & Bites offers quick, healthy options and regional delicacies like Limburg pie. Dinner experiences, particularly at the elegant Restaurant Pure, feature seasonal and local dishes with views over the Limburg hills. However, some reviews indicate mixed experiences with dinner, mentioning long wait times, smaller portions, and higher price points. The overall selection of dining options is sometimes considered limited by guests.

5. Service & Staff

Feedback on service and staff is varied. Many guests report friendly, helpful, and attentive staff, especially during check-in and in the wellness areas. Some guests mention receiving excellent customer service when booking or dealing with specific requests. However, a notable number of complaints highlight issues such as unhelpful or even "super asociaal" (very unsociable) and "onbeleefd" (unpolite) personnel, long waiting times for service, especially in restaurants, and difficulty reaching the hotel by phone.

6. Location & Accessibility

Thermae 2OOO boasts a prime location on the Cauberg mountain in Valkenburg aan de Geul, described as tranquil with stunning views. It's situated just a 15-minute walk from the historic center of Valkenburg, allowing easy access to attractions such as Holland Casino Valkenburg (7-minute walk), Valkenburg Castle, and the Velvet Cave (10-minute walk). The hotel is also conveniently located near Maastricht Aachen Airport (a 10-minute drive) and Valkenburg Railway Station (a 10-minute walk), with dedicated parking available on-site.

7. Value & Pricing

The spa entry ticket costs around €47.50 per person. Hotel stays typically include two full days of access to the wellness resort. Average room rates in the past month were around €364.69, significantly higher than Valkenburg's city average. While some guests find the experience "totally worth it" despite the cost, others criticize the value for money, especially when encountering additional surcharges or perceived shortcomings. Surcharges apply on swimwear days, unclothed weekends, and during Dutch school vacations.

8. Common Complaints

Recurring issues mentioned by guests include:

Cleanliness: Some reviews mention hair in bathtubs, dirty floors, and general uncleanliness in saunas and changing rooms, though overall cleanliness is also often praised.
Crowdedness: During peak times, the wellness area can become very crowded, leading to long queues for facilities like bubble baths, saunas, and even toilets, making relaxation difficult.
Dining Service & Quality: Inconsistent dinner experiences, including long wait times, high prices for the quality received, and limited healthy options, are reported.
Staff Unresponsiveness: Difficulties in contacting the hotel by phone and receiving no response to inquiries or complaints are noted.
Swimwear Policy Confusion: Some guests express confusion or dissatisfaction with the varying swimwear policies on different days (swimwear mandatory, nude days, mixed days), leading to unexpected situations or the inability to use certain facilities.
Dated Facilities: Despite recent renovations, some guests still perceive certain parts of the spa and props as dated or worn.
Overbooking/Reservation Issues: Instances of overbooking the hotel or issues with booking specific arrangements (e.g., massages, restaurant reservations during busy periods) have been reported.
Harassment in Sauna Area: Disturbing reports of inappropriate behavior and harassment by some individuals on swimwear-allowed sauna days, with a lack of intervention from staff, have been mentioned.

Sources

Points to Consider

•Recurring issues mentioned by guests include:
•Staff Unresponsiveness:** Difficulties in contacting the hotel by phone and receiving no response to inquiries or complaints are noted.
•Overbooking/Reservation Issues:** Instances of overbooking the hotel or issues with booking specific arrangements (e.g., massages, restaurant reservations during busy periods) have been reported.