The Westin Manila
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Hotel Details
Location
San Miguel Avenue, Ortigas Center, Mandaluyong City, 1550 Metro Manila, Philippines
Philippines, Southeast Asia
Brand
Westin
Hotel Group
Marriott
Location
The Westin Manila · Mandaluyong City, Philippines
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Key Highlights
- ✓Heavenly Beds: The signature Westin Heavenly Beds are a consistent highlight, ensuring an exceptionally comfortable and restful night's sleep.
- ✓Cantabria by Chele Gonzalez: This Spanish restaurant is located on the rooftop, offering excellent cocktails and wonderful city views.
Expert Review: The Westin Manila
The Westin Manila: A Michelin Key Selected Oasis of Wellness and Luxury in Ortigas
The Westin Manila, situated in Mandaluyong City, has garnered significant positive attention, reflecting its recent selection for the prestigious Michelin Guide hotel list. This 5-star property is largely praised for its wellness-focused approach, modern design, exceptional service, and comfortable accommodations, making it a highly recommended choice for both business and leisure travelers.
1. Overall Rating & Sentiment
The general consensus for The Westin Manila is overwhelmingly positive, with average customer ratings often ranging from "Very Good" to "Exceptional." On Trip.com, it holds an 8.7/10 rating based on 60 reviews, with high scores for cleanliness (8.8) and service (8.5). Marriott's own reviews show an average overall rating of 4.6 out of 5 stars from 419 reviews, with similar high marks for cleanliness (4.7), service (4.7), and amenities (4.6). Guests frequently describe their stays as "excellent," "superb," and "memorable," highlighting a luxurious and relaxing experience that often exceeds expectations.
2. Key Highlights
Guests consistently laud several aspects of The Westin Manila:
- Wellness Focus & Amenities: The hotel is built on a wellness-forward perspective, evident in its Heavenly Beds, Heavenly Spa, and WestinWORKOUT Fitness Studio. The presence of a lavender sleep balm at turndown service is a thoughtful touch appreciated by guests.
- Service & Staff Hospitality: Filipino hospitality is a standout, with staff frequently described as warm, professional, attentive, courteous, friendly, and accommodating. Many guests note instances of staff going "above and beyond".
- Modern Design & Atmosphere: The hotel boasts a modern and elegant design with soft-toned interiors, natural textures, and greenery throughout, from the light-filled lobby to the spa. Its atmosphere is often noted as calm and relaxing, providing an urban refuge amidst the bustling city.
- Pet-Friendly Program: A unique and highly appreciated highlight is its pet-friendly program, offering amenities like dog beds and special menus in dining areas, making it a rare and excellent choice for travelers with "furbabies".
- Location: Situated in Ortigas Center, it offers convenient access to major commercial districts and is within walking distance of shopping malls like SM Megamall and Shangri-La Plaza.
3. Room Quality
The rooms at The Westin Manila are generously sized, spotless, and designed for ultimate comfort. Key features include:
- Heavenly Beds: The signature Westin Heavenly Beds are a consistent highlight, ensuring an exceptionally comfortable and restful night's sleep.
- Design & Features: Rooms feature floor-to-ceiling windows offering exceptional views of the city skyline, soft-toned interiors, and modern design. Many rooms include a soaking bathtub and a Heavenly Shower with excellent pressure, often with a drenching rainfall showerhead.
- Amenities: Thoughtful amenities include bedside power outlets, a wireless charging pad, complimentary bottled water, and white tea-scented toiletries. Suites offer spacious separated living areas and walk-in wardrobes. Rooms are also well-insulated from city noise.
4. Dining Experience
The dining options at The Westin Manila receive positive feedback, with a focus on variety and quality:
- Seasonal Tastes: This is the main restaurant, offering extensive breakfast buffets with numerous live stations, including noodle soups, eggs, and waffles, alongside a rotating selection of Filipino dishes, wellness juices, and infused waters. Lunch and dinner buffets feature Western, Asian, and Filipino dishes, with themed dinner buffets (like seafood night) being popular.
- Cantabria by Chele Gonzalez: This Spanish restaurant is located on the rooftop, offering excellent cocktails and wonderful city views.
- Lobby Lounge: Offers a range of drinks and light snacks, sometimes featuring live singers.
- Club Lounge: Guests with club lounge access enjoy complimentary food and beverage options throughout the day, including breakfast, light snacks, and an evening happy hour with a filling buffet that can serve as a complete meal. Different Filipino recipes are also offered each evening in the lounge.
- In-Room Dining: Available 24/7.
5. Service & Staff
The service at The Westin Manila is consistently rated as a significant strength, with a high average rating of 4.7 out of 5 stars. Guests frequently highlight the staff's:
- Exceptional Hospitality: Staff members are described as warm, professional, attentive, courteous, friendly, and accommodating. Many reviews mention staff going "the extra mile" and making guests feel very welcome and looked after.
- Efficiency: Check-in and check-out processes are reported as smooth and quick.
- Personalized Touches: Specific mentions include staff remembering guests, prompt responses to requests, and granting late check-outs. The housekeeping staff is noted for being meticulous and friendly, offering evening turndown service.
6. Location & Accessibility
The Westin Manila is strategically located in Ortigas Center, one of Metro Manila's busiest commercial districts.
- Neighborhood: It is positioned to offer an "urban refuge" amidst the vibrant city atmosphere.
- Attractions: The hotel is within walking distance of popular shopping malls like SM Megamall and Shangri-La Plaza. Other nearby attractions include Power Plant Mall and Smart Araneta Coliseum.
- Transport: While traffic in the area can be heavy, public transportation options are conveniently located nearby, including Boni 3 MRT Station and Shaw Boulevard MRT Station. Ninoy Aquino International Airport (MNL) is approximately 10 kilometers away. The hotel offers self-parking and valet parking.
7. Value & Pricing
The Westin Manila is considered a luxury property, and its pricing reflects this, with room rates averaging between $201 and $250 per night. While some guests note that the price per night is not cheap, many find it to be "absolutely worth it for the quality of service and amenities provided," offering a premium stay. Marriott's reviews indicate a 4.4 out of 5 stars for value for money. Offers and deals can sometimes be found, with cheaper rates typically in February and March, and often on Fridays or Sundays. Elite Marriott Bonvoy members can enjoy benefits such as club lounge access and complimentary breakfast, enhancing the value proposition.
8. Common Complaints
While overall feedback is largely positive, some recurring issues or criticisms include:
- Club Lounge Crowding/Food Options: The Club Lounge can become busy, especially during cocktail hours, and some guests have found the food options to be somewhat limited in hot food choices, although still sufficient for a complete dinner for those not overly picky.
- Traffic: The hotel's location in a central business district means that traffic in the surrounding area can be "terrible" or "crowded," potentially making travel by car a bit slow.
- Limited Nearby Convenience Stores: Some guests have noted a lack of readily available 7-Elevens or convenience stores immediately outside the hotel for late-night snacks, though food delivery services are an option.
- Minor Room Issues: Isolated reports of rooms not being as clean as expected or some amenities not functioning properly have been mentioned, though these seem to be less frequent. One review also pointed out a small step/latch in the toilet area of a Westin Suite that guests with children should be careful of.
Sources
Points to Consider
- •While overall feedback is largely positive, some recurring issues or criticisms include:
Google Reviews
511 reviews
Recent Guest Reviews
csldvr
I am back here again! My home away from home. Where staff feels like family and makes you feel welcomed because of their smiles and attentiveness and where food is absolutely first class. Chef Charlie delivers an extensive flavorful menu each time. He is the reason I choose to stay in this hotel even if it’s far from where I should be every time I’m in Manila. The breakfast buffet is different and...
Ivy yap
Absolutely Amazing Experience! Our overall experience at the hotel was absolutely amazing. We booked three rooms and arrived earlier than the standard check-in time. The hotel kindly provided us with one available room right away, which we truly appreciated. Due to the New Year peak season and the hotel being fully booked, most guests requested late check-out, the remaining two rooms were only r...
Response from the owner
Dear Ms. Yap,<br><br>Thank you for sharing such a wonderful review of your recent stay with us. We’re delighted to hear that your overall experience was absolutely amazing and that our team was able t...
Patrick G
100% of our stays here have always been amazing. Location is great. Rooms are cozy and bed is comfortable. Generally, service has always been top notch — highlight of our trip was Andrea’s service at the lobby bar. She was always very attentive to our needs and requests, and always welcomed us with our chihuahua with a warm smile.
Chin
We were having a difficult hectic week so we decided to relax for a night at Westin's. We went here before as a couple; my husband and I, but tonight we are staying with our two young kids.. but the concierge kept hounding us the additional 5000 payment for the upgrade we made.. they mentioned over the phone since we did not leave any deposit at the front desk I have to complete the payment, but w...
Erick Pascua
Thank you Westin Manila for the outstanding accommodation provided. My New Year's stay was exceptionally pleasant, and I was particularly impressed by the remarkable friendliness and professionalism exhibited by staff. The room maintained a high standard of cleanliness, the bedding was exceptionally comfortable, and every team member I encountered was courteous and offered a greeting. The culinar...
Response from the owner
Dear Mr. Pascua, <br><br>Thank you for sharing such an outstanding review of your New Year stay with us. We’re thrilled to hear that your experience was exceptionally pleasant and that our team’s frie...
Dave Jan Fabe
Excellent stay in a prime spot in Manila. The hotel is in a great location, with shopping malls just a short walk away. I stayed for two nights and the room was spotless. I was upgraded to a larger corner room, which was a lovely surprise. The bed was incredibly comfortable, one of the best nights’ sleep I’ve had. The room was very quiet with no outside noise, and the shower pressure was excellen...
Response from the owner
Dear Mr. Dave Jan Fabe,<br><br>Thank you for sharing such a detailed review of your recent stay with us here at the Westin Manila. We’re delighted to hear that you enjoyed our prime location, the comf...
Marriott
