The Time New York

The Time New York, a Michelin Key Selected property, offers a chic and contemporary boutique experience in the bustling heart of Midtown Manhattan's Theater District. Guests generally find it to be a favorable choice, particularly for its prime location and attentive service.

1. Overall Rating & Sentiment

The general sentiment for The Time New York is largely positive, with many guests describing it as a "great hotel" and a "hidden gem". It is often praised for being a good value for New York City. While some reviews mention the hotel can feel "a bit dated" or "worn" in spots, these are often outweighed by positive aspects like comfort and excellent staff.

2. Key Highlights

Guests frequently highlight the hotel's sensational location in the Theater District, offering easy access to Broadway shows, Times Square, and subway lines. The friendly and accommodating staff consistently receive high praise. The hotel's sleek, contemporary design and comfortable beds are also noted as key positives. Complimentary amenities like bottled water in the lobby and a daily wine and cheese hour in the LeGrande Lounge are appreciated touches.

3. Room Quality

Rooms at The Time New York feature a sleek, contemporary design, often with dark decor in shades of slate gray, tan, beige, and gray, complemented by hardwood floors and modern furniture. While some describe rooms as "NYC small," many find them comfortable and clean, with upgraded rooms feeling particularly spacious for New York City standards. Amenities include Frette Italian linens, plush bathrobes, and luxury bath products by Pharmacopia or Maison Martin Margiela. A distinctive design element is the television cleverly hidden behind a large mirror. Bathrooms typically feature walk-in rainfall showers with excellent water pressure.

4. Dining Experience

The hotel's on-site Italian restaurant, Serafina, located on the ground floor, offers homestyle Italian cuisine, including wood-fired pizzas and handmade pasta, for breakfast, lunch, and dinner. LeGrande Lounge provides a chic and sophisticated setting for evening cocktails and light bites, and hosts a complimentary wine and cheese hour from 5-6 PM, Monday through Friday. Continental breakfast is included for guests paying the facility fee or World of Hyatt Globalists on award stays. Some guests suggest exploring other nearby breakfast options.

5. Service & Staff

The service and staff at The Time New York are consistently lauded for their friendliness, attentiveness, and helpfulness. Guests appreciate the efficient and welcoming check-in process, as well as the assistance from bell staff upon arrival. The team is often noted for going above and beyond, making guests feel welcome, including those traveling with pets.

6. Location & Accessibility

The hotel boasts an "unmatched" location in the heart of Midtown Manhattan's Theater District, situated on a relatively quiet street yet just steps away from the vibrancy of Times Square. It offers immediate access to numerous Broadway shows, including the Eugene O'Neill Theatre, and is within a short walk (5-15 minutes) to iconic attractions such as Central Park, Rockefeller Center, Carnegie Hall, Bryant Park, the New York Public Library, and the Museum of Modern Art. Multiple subway lines are also conveniently located nearby.

7. Value & Pricing

The Time New York is often seen as offering "reasonable rates for NYC" and good value, especially when compared to other properties in the area or within the World of Hyatt portfolio. As a JdV by Hyatt property, it falls under Category 6 for World of Hyatt redemptions, typically ranging from 21,000 to 29,000 points per night. Cash rates can vary, with mentions of $140-$311 per night. A daily facility fee of $30 plus tax is applied, which covers amenities like continental breakfast for two, access to a 24-hour gym (and sometimes a nearby health club), 20% off on-property food and beverage, and wireless internet (this fee is often waived for World of Hyatt Globalists or on award stays). Some guests, however, felt the pricing was high given certain perceived shortcomings.

8. Common Complaints

While generally well-regarded, some recurring issues and criticisms include:

• Room Condition: Some guests have found rooms to be "a bit dated" or "worn" with certain elements needing refurbishing.
• Bathroom Size/Counter Space: The bathrooms are sometimes described as cramped, with a noticeable lack of counter space.
• Noise Levels: Despite being on a quieter street, street noise from traffic, horns, or nearby construction can be audible, particularly for rooms facing 49th Street. Noisy heating units have also been reported.
• No In-Room Coffee Maker: A consistent point of disappointment for many guests is the absence of a coffee maker in the rooms or lobby, requiring purchases from the adjacent restaurant.
• TV in Mirror: While a clever design, some guests find the TV display behind the mirror to be "unwatchable".
• Elevator Issues: There have been occasional reports of one of the elevators being out of service, leading to longer wait times.
• Room Views: Views can sometimes be unremarkable, overlooking building rooftops or parking garages.
• Temperature Control: Isolated incidents of suites being uncomfortably hot with difficulty adjusting the temperature have been noted.

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