The Roxbury

The Roxbury, a Michelin Key Selected property nestled in the Catskills & Hudson Valley, offers guests an immersive and imaginative escape renowned for its whimsical design and exceptional service.

1. Overall Rating & Sentiment

The general consensus for The Roxbury is overwhelmingly positive, with guests frequently describing it as "superb" and "exceptional." It holds a strong overall rating of 9.1 out of 10 from 142 reviews on Booking.com and a "Wonderful" rating of 9.1 out of 10 from 458 verified ratings on KAYAK. The sentiment is one of delight and enchantment, with many praising its unique character and the memorable experiences it provides.

2. Key Highlights

Guests consistently rave about the hotel's unique and imaginative design, which transforms stays into a "fairy-tale fantasy". The "sheer joyfulness of its atmosphere and design" is a significant draw. The natural beauty of Stratton Falls, accessible via a newly constructed trail system, is a surprising and beloved feature. Amenities such as the Shimmer Spa, an outdoor swimming pool (seasonal), free Wi-Fi, and free parking are frequently highlighted. The friendly and outstanding staff also contribute significantly to the positive guest experience.

3. Room Quality

The Roxbury's rooms are a defining feature, celebrated for their individuality and over-the-top themed designs. Each room and suite offers a distinct experience, ranging from vibrant contemporary to flamboyantly retro aesthetics, often described as "magnificent" and "quirky and tasteful". Some notable examples include suites inspired by cinematic depictions of Greek myths, mid-century comic books, or even an "Archeologist's Digs" suite with secret passageways and a Mayan Temple-inspired bedroom. Guests appreciate the attention to detail, noting features like top-shelf bath products, Egyptian cotton towels, and modern technology. Comfort is generally high, though one guest mentioned the bed could be too soft.

4. Dining Experience

While The Roxbury doesn't boast extensive on-site dining options, guests consistently appreciate the complimentary continental breakfast, often provided as a "conveniently wrapped in a bag" option that exceeds expectations. "Chappie's" is mentioned as a wonderful dining choice nearby. The property also features an honesty bar.

5. Service & Staff

The service and staff at The Roxbury receive widespread acclaim. Guests frequently describe them as "friendly," "helpful," "outstanding," and "attentive". This exceptional hospitality significantly enhances the overall guest experience, contributing to the hotel's high satisfaction ratings.

6. Location & Accessibility

The Roxbury is located in the town of Roxbury, within the scenic Catskills & Hudson Valley, approximately a three-hour drive from New York City. It's situated a few miles north and west of Woodstock. The natural setting is a major draw, with Stratton Falls providing an idyllic backdrop and accessible trails. The property is dedicated to accessibility, offering accessible public entrances, routes to registration and guestrooms, exercise facilities, public restrooms, and a whirlpool. Parking is self-park only. It's important for guests to note that The Roxbury comprises both a motel and a main mansion, which are about three miles apart, a point that can sometimes cause confusion during booking.

7. Value & Pricing

Guests generally perceive The Roxbury as offering good value, though some note that a single night's stay can be "very expensive". Rates for rooms begin at $114 per night. For those seeking the best deals, planning a visit during the low season (typically April and November) or booking on a Tuesday or Wednesday is recommended.

8. Common Complaints

While feedback is largely positive, some minor recurring issues have been noted. These include occasional complaints about noisy air conditioning or a need for better lighting in certain rooms, particularly ground-floor accommodations. Some guests have also reported inconsistencies with housekeeping "refresh" services. The highly theatrical decor, while loved by many, can be considered "over the top" by a few. Shower pressure was also mentioned as not always being the greatest. Additionally, the existence of two separate properties (the motel and the mansion) and their distance from each other can lead to confusion for guests during the booking process.

Sources

1. booking.com
2. kayak.com
3. youtube.com
4. theroxburyexperience.com
5. michelin.com
6. tablethotels.com
7. booking.com
8. expedia.com
9. michelin.com
10. theroxburyexperience.com