The Ritz-Carlton, Amman
One Michelin Key
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Hotel Details
Brand
Ritz-Carlton
Hotel Group
Marriott
Location
The Ritz-Carlton, Amman · Amman, Jordan
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Key Highlights
- ✓The Founder's Room: An intimate speakeasy-style lounge for handcrafted cocktails, exceptional whiskeys, and premium cigars.
- ✓Service Inconsistencies: Despite overall excellent service, some reviews mention slow response times for room service or lack of assistance from staff in specific situations.
Expert Review: The Ritz-Carlton, Amman
The Ritz-Carlton, Amman, a distinguished Michelin One-Key property, offers a luxurious and exceptional stay in the heart of Jordan's capital. Since its opening in 2022, the hotel has quickly established itself as a benchmark for luxury hospitality in the region, recognized for its commitment to excellence and elegant ambiance.
1. Overall Rating & Sentiment
The general consensus for The Ritz-Carlton, Amman is overwhelmingly positive, with an impressive overall rating of 9.6 out of 10. Guests frequently describe their experience as "exceptional" and "luxurious," highlighting the hotel's commitment to excellence and world-class amenities. The hotel has also been honored with a Michelin Key, a prestigious recognition for hotels offering truly exceptional stays. In 2024, it was recognized as the leading hotel in guest satisfaction among 27 Ritz-Carlton locations across the Middle East and Europe.
2. Key Highlights
Guests consistently praise several key aspects of The Ritz-Carlton, Amman. The hotel's "over-the-top service," personalized attention, and meticulous management of details are frequently cited. The elegant design, evoking an "old-world grandeur" with Art Deco touches, marble flooring, and crystal chandeliers, is also a major highlight. Amenities that receive glowing reviews include the luxurious spa, both indoor and outdoor temperature-controlled pools, and a variety of upscale dining venues. The prime location in the vibrant Fifth Circle district is also highly appreciated for its accessibility to city attractions.
3. Room Quality
The Ritz-Carlton, Amman features 228 guest rooms and 34 opulent suites, all noted for being among the most spacious hotel accommodations in Jordan. Rooms are intricately designed with a sophisticated ambiance, blending timeless sophistication with contemporary local touches. Elegant rooms boast molded ceilings, recessed lighting, tufted headboards, and spacious marble bathrooms with oversized soaking tubs. Suites are particularly palatial, offering chic living rooms, walk-in closets, floor-to-ceiling windows, and sometimes greenery-framed terraces with city skyline views. Modern amenities include 65-inch OLED televisions and luxurious linens.
4. Dining Experience
The hotel offers an expansive array of distinctive dining options catering to various tastes.
- Roberto's: A signature Italian restaurant on the 20th floor, known for its authentic Italian fine dining and sweeping skyline views.
- Ambros Bistro: Offers a curated selection of global breakfast favorites, fresh pastries, and made-to-order specialties in a bright and inviting setting.
- Legends Sports Lounge: A distinctive sports lounge with American-style culinary fare, state-of-the-art golf simulators, and a lively atmosphere with a live DJ.
- Iris Tea Lounge: An elegant space ideal for afternoon tea, fine pastries, and light bites, often featuring live music.
- Sarab Garden: An open-air garden café or high-end shisha lounge with decadent dishes and artisanal tobacco.
- The Pool Grill: Provides a relaxed but refined dining experience by the pool.
- Soleil Café: An indoor garden-inspired eatery within a glasshouse, offering light lunch and afternoon tea with city vistas.
- The Founder's Room: An intimate speakeasy-style lounge for handcrafted cocktails, exceptional whiskeys, and premium cigars.
While breakfast is highly praised for its impressive variety, high quality, and fresh options, complimentary breakfast is not typically offered.
5. Service & Staff
The service and staff at The Ritz-Carlton, Amman receive exceptionally high praise, with a consistent rating of 9.7 and 9.8. Guests frequently highlight the staff's courtesy, professionalism, and attentiveness, often describing the service as "over-the-top" and genuinely personalized. Examples include quick room service, speedy laundry, and personalized greetings by name. The hotel's commitment to creating unforgettable experiences is attributed to its dedicated team and a corporate culture rooted in teamwork and empowerment.
6. Location & Accessibility
Nestled in the prestigious Fifth Circle district, The Ritz-Carlton, Amman offers a prime and convenient location in the heart of Amman. This area is a vibrant blend of modernity and tradition, providing easy access to the city's top attractions, shopping districts, and business centers. Nearby landmarks include the South Korean Embassy, Amman International Stadium, and the Speciality Hospital. Attractions like Rainbow Street's lively eateries and boutiques, the Amman Citadel, and the Roman Theatre are within a short drive. The hotel is approximately 21 miles from Queen Alia International Airport, with private transfers being a convenient transportation option.
7. Value & Pricing
While offering a premium experience, The Ritz-Carlton, Amman is considered to provide outstanding value for money, with a rating of 9.1 for value. The average price per room is around $344, though rates can start from approximately $269 to $348 per night for deluxe rooms. This is comparatively higher than the average hotel room price in Amman ($114) but guests feel the high-quality experience justifies the cost.
8. Common Complaints
While largely positive, some guests have noted a few recurring issues:
- Service Inconsistencies: Despite overall excellent service, some reviews mention slow response times for room service or lack of assistance from staff in specific situations.
- Club Lounge Experience: One guest found the Club Lounge to be consistently crowded, with a limited and underwhelming food selection and strict policies regarding taking drinks to rooms.
- Noise from Rooftop Bar: Guests on higher floors have reported noise from the rooftop bar extending late into the night, impacting sleep quality.
- Air Fresheners: A few guests have expressed strong dissatisfaction with "toxic chemical diffusers" or "air fresheners" used throughout the hotel, reporting strong, unpleasant odors that caused irritation.
- Balcony Size: Some rooms with balconies were described as having very small balconies, not suitable for seating.
Sources
- michelin.com
- zawya.com
- agoda.com
- kayak.com
- tradingview.com
- zawya.com
- pointsmilesandbling.com
- pressarea.com
- luxuryescapes.com
- forbestravelguide.com
- redsavannah.com
- ritzcarlton.com
- ritzcarlton.com
- marriott.com
- booking.com
- booking.com
- reddit.com
- theresidenceamman.com
- traveloka.com
- privateupgrades.com
- hoteles.com
- booking.com
Points to Consider
- •While largely positive, some guests have noted a few recurring issues:
Google Reviews
2,212 reviews
Recent Guest Reviews
Sally Moon
Hands down, excellent location, service, accommodation, and amenities. Indoor pool is warm and a nice size for exercise. Gym is small, but has many things. Spa staff are lovely. Thank you IBRAHIM at Roberto's for your excellent service for dinner. Everyone here pays great attention to detail. Lovely options at breakfast. A must stay when visiting Amman.
Response from the owner
Dear Ms. Sally, <br><br>Thank you for taking the time to provide your positive feedback. We're glad you've enjoyed your stay with us and met your expectations. <br><br>Your appreciation towards Mr. Ib...
Yaser Lozzi
I would like to express my sincere thanks and appreciation for my wonderful experience in your Ramadan tent. I especially thank the employee "Aseel", who was an example to follow in sophistication and professionalism. It strongly caught my attention: • For his high package and smile that did not leave him throughout the evening. • His quick response and careful attention to detail, which made b...
Response from the owner
Dear Mr. Yaser, <br><br>Thank you sincerely for taking the time to share such a kind review. At The Ritz-Carlton, Amman, we are truly honored to know that your Ramadan tent experience was so memorable...
Kemal
Despite the excellent quality of the facilities and the diligence of the cleaning staff and lifeguards, our two-year membership was a major disappointment. For an annual fee of 5,000 JOD, the service fell far short of the Ritz-Carlton standard. We frequently encountered rude, dismissive behavior and eye-rolling from the Spa manager and membership team, rather than the welcoming atmosphere paying c...
Response from the owner
Dear Mr. Kemal, <br><br>Thank you for taking the time to provide your honest feedback. We apologize for the inconvenience you have faced in relation to the membership. Our Spa Director, Ms. Natalia ha...
FNA
The hotel staff were warm and sincere, the rooms were very clean, and the materials used were of high quality. All the hotel employees were very attentive. • The artificial flowers in the bathrooms were extremely dusty. It would be better if they removed them. • The drains in some of the sinks were not working properly, causing water to accumulate. We booked the last session of the day for a mass...
Response from the owner
Dear Valued Guest,<br><br>We appreciate you taking the time to share your impressions. While we are pleased that you enjoyed the warmth of our Ladies and Gentlemen, as well as the comfort and quality ...
halima begum
⭐⭐⭐⭐⭐ An Absolutely Exceptional Stay at The Ritz-Carlton, Amman Our experience at the Ritz-Carlton Amman was nothing short of extraordinary. From the moment we arrived, we were welcomed with genuine warmth and impeccable service that made me feel truly valued. The staff went above and beyond in every interaction—professional, attentive, and sincerely committed to creating a flawless stay. The hote...
Response from the owner
Dear Dr. Begum & Dr. Sharif,<br><br>Thank you for sharing such kind and positive feedback about your stay with us. We're delighted to hear that our warm service, thoughtful touches, and dining experie...
Bashar Hajhamad
I’ve spent meaningful time at The Ritz-Carlton Amman over the past two years, including extended stays, and it’s a place I’ve come to associate with calm, reliability, and genuine care. What sets this hotel apart isn’t just the quality of the rooms or the elegance of the property — it’s the people. The team has a way of making long stays feel settled rather than transient, and that matters more t...
Response from the owner
Dear Mr. Bashar, <br><br>Thank you for taking the time to share such a thoughtful and meaningful reflection on your experience with us at The Ritz-Carlton, Amman. It is truly an honor to be a place yo...
About One Michelin Key
One Michelin Key is awarded to hotels that offer a very special stay. These properties are characterized by their unique personality, high quality, and ability to create memorable experiences for guests.
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