The Restoration Asheville

The Restoration Asheville, a Michelin Key Selected property, offers a sophisticated yet comfortable retreat in the heart of Downtown Asheville. Consistently garnering "wonderful" and "excellent" ratings from guests, this all-suite hotel is praised for its prime location, luxurious amenities, and exceptional service, blending residential comfort with the city's vibrant arts and culture scene.

1. Overall Rating & Sentiment

The general consensus for The Restoration Asheville is overwhelmingly positive. Guests frequently rate it as "wonderful" or "excellent," with high scores across various platforms. Booking.com shows impressive ratings such as 9.8 for location and cleanliness, 9.9 for facilities, 9.8 for comfort, and 9.5 for staff, while value for money scores 9.1. Its selection as a Michelin Key property further underscores its high quality and appeal.

2. Key Highlights

Guests consistently highlight several standout features:

• Location: Its central downtown position is a major draw, allowing easy walkability to major attractions, dining, and shopping.
• Amenities: The hotel boasts a variety of unique offerings, including a bowling alley, a large game room with a bar (The Draftsman), a beautiful rooftop bar (The Observatory), and a fitness center. Complimentary bicycles and a signature Jeep service for rides within a two-mile radius further enhance the guest experience.
• Service & Personal Touches: The attentive and friendly staff, along with a delightful continental breakfast basket delivered to the door each morning, are frequently praised. Personalized Guest Curator service is also noted.
• Design: The hotel's design is inspired by the European craftsmen and artisans who worked on the Biltmore Estate, featuring elegant archways and towering bookshelves, creating a luxe, art-driven space.

3. Room Quality

The rooms at The Restoration Asheville are universally described as large, spacious, well-appointed, beautiful, very clean, and comfortable. All accommodations are suites, ranging from Studio King Suites to Premier King Suites and Signature King Suites. They typically feature city views, air conditioning, private bathrooms, flat-screen TVs, refrigerators, tea/coffee makers, and irons. Additional comforts include bathrobes, slippers, designer toiletries, complimentary bottled water, and often separate sitting areas and premium bedding. Some suites also offer balconies.

4. Dining Experience

The Restoration Asheville offers a diverse and acclaimed dining scene right on-site:

• The Exchange Restaurant + Bar: Serves Appalachian-influenced American cuisine for dinner.
• The Observatory Bar: A beautiful rooftop bar with indoor and outdoor seating, offering stunning views of downtown Asheville and the Blue Ridge Mountains, along with light bites.
• The Draftsman: An underground speakeasy-style bar in the basement, featuring craft cocktails, local beers, live music, arcade games, and bowling lanes.
• The Rise: A coffee shop serving locally roasted coffee, pastries, and light bites, ideal for morning routines or afternoon breaks.

A unique and highly appreciated offering is the complimentary continental breakfast basket, delivered to guests' doors each morning.

5. Service & Staff

Guest feedback on service and staff is overwhelmingly positive. Reviewers consistently describe the staff as excellent, friendly, professional, and helpful. Specific mentions include the responsiveness to requests and the courteousness of the valet staff. The hotel aims to provide effortless, residential, and deeply personal travel experiences, with services like a 24-hour front desk and concierge.

6. Location & Accessibility

The hotel boasts an "excellent" and "prime" location in the heart of Downtown Asheville, making it ideal for exploring the city on foot. It's within walking distance of numerous attractions, including Harrah's Cherokee Center, the Basilica of Saint Lawrence, Woolworth Walk Gallery, Pack Square Park, and a wealth of restaurants and shops. The River Arts District is within a mile, and the Biltmore Estate is approximately five miles away. The hotel is also highly rated for accessibility, with features like elevators and wheelchair-accessible paths, desks, and showers, making it accommodating for guests with mobility needs. Asheville Regional Airport is about 16 miles away.

7. Value & Pricing

The Restoration Asheville is considered to offer excellent value for its cost, reflected in its "wonderful" rating for value for money. While prices can fluctuate (ranging from $164 to over $300 per night for various room types), the hotel often provides special offers and packages, including discounts for longer stays or activity bundles. It's highlighted for combining the luxury of suites with accessible pricing in a downtown location.

8. Common Complaints

While overall reviews are highly favorable, one older Reddit thread from 2023 mentioned a user's detailed negative review being seemingly "flooded" by new five-star reviews, raising concerns about review authenticity on some platforms. However, recent reviews on major booking sites remain overwhelmingly positive. It's also noted that children may incur additional fees.

Sources

1. booking.com
2. therestorationhotel.com
3. michelin.com
4. therestorationhotel.com
5. expedia.com
6. hotelasheville.com
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11. luxury-hotels.com
12. youtube.com
13. asheville-bedandbreakfast.com
14. allashevillehotels.com
15. asheville-nc.net
16. therestorationhotel.com
17. reddit.com
18. youtube.com