The Residence Tunis
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Hotel Details
Location
The Residence Tunis · Tunis, Tunisia
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Key Highlights
- ✓Guests consistently love the exceptional staff performance, the pristine cleanliness of the property, and the extensive, well-maintained facilities. Key highlights include:
Expert Review: The Residence Tunis
The Residence Tunis stands out as a highly-regarded, luxurious retreat along the sun-drenched Mediterranean coast of Gammarth, Tunisia, earning its place as a Michelin Key Selected property. Guests consistently praise its exceptional service, elegant facilities, and tranquil ambiance, making it a popular choice for those seeking a high-end resort experience.
1. Overall Rating & Sentiment
The general consensus for The Residence Tunis is overwhelmingly positive, with an "Exceptional" rating. It boasts an impressive average score of 9.0 out of 10 on various booking platforms, with a Michelin Guide guest score of 18.9 out of 20. Many guests describe it as a luxurious oasis, offering "Four Seasons quality at half the price". The hotel is often recommended for its serene environment and top-tier hospitality.
2. Key Highlights
Guests consistently love the exceptional staff performance, the pristine cleanliness of the property, and the extensive, well-maintained facilities. Key highlights include:
- Service & Staff: Repeatedly cited as attentive, friendly, and going above and beyond to ensure a memorable stay.
- Design & Ambiance: The hotel is noted for its beautiful architecture, often described as a "palace by the sea" or a "small castle," with elegant furnishings and a tranquil, luxurious atmosphere, including the subtle scent of orange blossom in common areas.
- Amenities: Features include two swimming pools (including a stunning outdoor pool and a seawater indoor pool under a dome), a private beach, an 18-hole golf course designed by Robert Trent Jones Jr., and a vast 4,000 sqm Thalassotherapy Spa. A free children's club is also available.
- Cleanliness: The hotel and rooms are frequently praised for being sparkling clean and impeccably maintained.
3. Room Quality
The 170 rooms and suites at The Residence Tunis are described as spacious, elegantly appointed, and designed for comfort. Guests rate room comfort and quality highly, with scores around 9.4 out of 10. They feature king beds, marble baths, walk-in closets, and private terraces, some offering sea or lush garden views. Modern amenities include air conditioning, flat-screen TVs with satellite channels, DVD players, complimentary high-speed Wi-Fi, and minibars. Some rooms even include a cozy fireplace, adding a unique charm.
4. Dining Experience
The Residence Tunis offers a diverse culinary journey with multiple dining facilities, including four on-site restaurants, and, depending on the season, up to six restaurants, including one on its private beach. Options range from Mediterranean cuisine at L'Olivier to authentic Tunisian dishes at El Dar and Chinese specialties at Li Bai.
Breakfast is consistently highlighted as a strength, described as an "amazing" and "delectable spread" that goes "beyond good," offering a wide selection of continental dishes alongside local pastries, soups, and delicacies like mtagbas and shakshouka. Twenty-four-hour room service and a coffee shop are also available.
5. Service & Staff
The service and staff receive stellar reviews, often rated 9.4-9.5 out of 10. Guests frequently mention the staff as "super helpful," "friendly," "attentive," and "professional," with many instances of personalized attention and staff going above and beyond, especially for special occasions. Many staff members are able to communicate in English and French, which is appreciated by international guests.
6. Location & Accessibility
Located in Gammarth, the hotel boasts a prime beachfront position on Les Côtes de Carthage, offering an idyllic setting. It's approximately a 20-minute drive (15 km) from Tunis Carthage International Airport. The hotel is conveniently situated about 5 km from historical sites like Carthage and the charming blue-and-white village of Sidi Bou Said, with a golf course adjacent to the property. While excellent for a resort holiday with a private beach, some guests note that its location is "far from everything" if the primary goal is extensive exploration of the center of Tunis or other cultural immersion beyond guided tours.
7. Value & Pricing
While The Residence Tunis is positioned as a luxury property, offering an unparalleled experience, many guests feel it provides excellent value. One review specifically compared it favorably to "Four Seasons quality at half the price". Average room prices are around $306, which is higher than the average for Gammarth but reflects the high level of luxury and service provided. Packages for various interests, including family fun, spa, and golf, are often available.
8. Common Complaints
Despite the overwhelmingly positive feedback, some recurring issues have been noted:
- Spa & Facilities Maintenance: The spa area, including the indoor pool, has been occasionally reported as being out of order, needing renovation, or having a "noticeable smell of mold". There have also been instances of difficulty contacting the spa or booking treatments.
- Dining Consistency: While breakfast is highly praised, some guests have found the selection for other meals, or specific restaurant offerings (e.g., the Tunisian restaurant), to be inconsistent or lacking variety, with one mention of "powdered orange juice" at breakfast instead of natural juice.
- Noise Issues: Some complaints include noise from children in adult pool areas and issues with sound insulation between rooms, leading to disturbances.
- Communication: A few guests reported disappointing communication with management, citing unresponsiveness to emails or booking messages regarding special requests.
- Wi-Fi Spotty: Some guests have mentioned that the Wi-Fi can be unreliable or "spotty" at times.
- Language Barrier: Not all employees, particularly at the lobby desk, consistently speak English, which can be an inconvenience for some international visitors.
Sources
Points to Consider
- •Despite the overwhelmingly positive feedback, some recurring issues have been noted:
- •Noise Issues: Some complaints include noise from children in adult pool areas and issues with sound insulation between rooms, leading to disturbances.
- •Communication: A few guests reported disappointing communication with management, citing unresponsiveness to emails or booking messages regarding special requests.
Google Reviews
1,345 reviews
Recent Guest Reviews
Maira Rahmani
We stayed at The Residence Tunis from October 20–25 and had a wonderful experience overall. The property is located in Gammarth, slightly away from busy tourist areas, but the peaceful setting and beautiful private beach make it absolutely worth it. The hotel is immaculately clean and housekeeping is exceptional—rooms are fully serviced in the morning and refreshed again in the evening, with a fra...
Response from the owner
Dear Maira,<br>Thank you for taking the time to share such a thoughtful and detailed review of your recent stay with us. We’re delighted to hear that you enjoyed our peaceful location, the beauty of o...
Matthias Brandl
A fabulous 5 star hotel. We stayed there at both the beginning and end of our week long trip to Tunisia. Run by lots of great and very service minded staff, from the very good female directrice down to the most humble member of staff. A true highlight is the 50m2 very large Hammam, the beautiful (both indoor and outdoor) swimming pools, with both only a shortest walk to the private hotel beach. Th...
Response from the owner
Dear Sir,<br>Thank you very much for sharing such a detailed and enthusiastic review of your stay at The Residence Tunis. We are truly honored to have been part of both the beginning and the end of yo...
Hamid Jamali
My stay at The Residence Tunis was absolutely wonderful and unforgettable, especially as it was my first visit to Tunis. From the moment I arrived, the hospitality stood out. A special mention to Sayda at the reception — she was incredibly polite, humble, and efficient. She prepared my room very quickly and personally escorted me to it, which made me feel genuinely welcomed. Throughout my stay, ...
Response from the owner
Dear Hamid,<br>Thank you so much for your wonderful review following your stay at The Residence Tunis. We are truly delighted to hear that your first visit to Tunis was such a memorable and enjoyable ...
annemieke van der laan
We loved staying at The Residence Tunis! The staff is super friendly and service is on point. The rooms are immaculate and spacious. The personal welcome note makes you feel at home and the beds are great. The breakfast is one big food feast, you can choose for a more international breakfast or enjoy the Tunisian style breakfast. They even make fresh bread and omelets on the spot. Again, service i...
Response from the owner
Dear Madam, Dear Sir,<br>Thank you very much for taking the time to share such a wonderful review following your stay at The Residence Tunis. We are truly delighted to know that your experience with u...
Saul
I recently stayed at The Residence Tunis, and overall, it was a great experience. The hotel itself is large, elegant, and beautifully maintained. There’s a big swimming pool both indoors and outdoors, and the indoor one even has heated water, which makes it perfect for relaxing no matter the season. Plus there is also a gym! The hotel has three restaurants: an international, a Chinese, and a trad...
Response from the owner
Dear Madam, Dear Sir,<br>We sincerely thank you for taking the time to share your experience at The Residence Tunis and are delighted to read that you had a pleasant stay with us.<br><br>We are thrill...
Maya
This is a 5 start hotel however currently on Google it’s rated above the Four Seasons Tunis which isn’t what we experienced. We did a few nights at each and as lovely as The Residence is - it’s not close to the Four Seasons. Amazing breakfast, fresh juices, cooking from scratch, galette a real highlight! Biggest pool I’ve seen. Think it’s about 90m between the furthest points. Went mid September ...
Response from the owner
Dear Maya,<br>Thank you very much for taking the time to share your thoughtful and detailed review following your stay at The Residence Tunis.<br><br>We are delighted to hear that you enjoyed our gene...
