The Chedi Andermatt
Two Michelin Keys
Hotel Details
Location
The Chedi Andermatt · Andermatt, Switzerland
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Expert Review: The Chedi Andermatt
The Chedi Andermatt: A Haven of Alpine Opulence and Asian Serenity
The Chedi Andermatt, a distinguished Michelin Two-Key property, consistently garners praise for its exceptional blend of Swiss Alpine chic and Asian Zen, delivering an unparalleled luxury experience in the heart of the Swiss Alps. Guests frequently describe their stays as "sublime," "stunning," and "unforgettable," highlighting the hotel's meticulous attention to detail and a pervasive sense of tranquility.
Overall Rating & Sentiment
The general consensus is overwhelmingly positive, with guests often rating their experience as exceptional. The hotel consistently receives high scores across various platforms, often in the 9.0 to 9.6 range, reflecting its status as a top-tier luxury destination. Reviewers frequently use terms like "fabulous," "magical," and "outstanding" to describe their stays, emphasizing the unique atmosphere and the high standard of service.
Key Highlights
Guests are consistently captivated by the hotel's distinctive design, which seamlessly merges local granite and wood with subtle Asian influences, creating grand yet inviting spaces with numerous fireplaces. The 35-meter indoor pool, set within a glass atrium and surrounded by fireplaces, along with a heated outdoor pool, offers a spectacular and relaxing experience, often with snowy mountain views. The personalized and attentive service, including dedicated ski butlers and a highly responsive concierge, is another frequently lauded aspect. The hotel's culinary offerings, particularly the Michelin-starred Japanese restaurant and the extensive cheese room, are also significant draws.
Room Quality
The Chedi Andermatt offers 123 elegantly designed rooms and suites, each exuding a lofty feeling with large windows and dramatic lighting. Rooms are remarkably spacious, with even entry-level deluxe rooms starting at 55 square meters. They feature dark wood, natural stone, and smooth leather, complemented by glass-fronted electric fireplaces and luxurious Asian-inspired bathrooms with deep soaking tubs and separate rain showers. Modern amenities are controlled via an iPad, and the mini-bar includes complimentary soda, juices, and water. Guests praise the comfort of the Hästens box-spring beds.
Dining Experience
The dining experience at The Chedi Andermatt is a significant highlight. "The Restaurant" features four open kitchens serving creative Swiss, European, and Asian cuisine, and is known for its "decadent" breakfast buffet with made-to-order eggs, fresh fruits, and baked goods. The Michelin-starred "The Japanese Restaurant," led by Executive Chef Dietmar Sawyere, offers an exclusive experience with a sushi bar and Kaiseki menus, earning 18 Gault Millau points. A dedicated, 16-foot-high cheese tasting room showcasing regional Swiss cheeses is a unique and celebrated feature. In winter, a rustic-chic pop-up chalet restaurant is also available.
Service & Staff
The service at The Chedi Andermatt is consistently described as "truly sublime" and "almost perfection". Staff are noted for being super professional, kind, attentive, and going above and beyond to ensure guest satisfaction. Many guests have been impressed by the personalized touch, with staff members remembering their names. Dedicated "Sports Butlers" and "Ski Butlers" assist with logistics, rentals, and planning for outdoor activities. The concierge service is highly praised for its responsiveness and helpfulness.
Location & Accessibility
The Chedi Andermatt is nestled in the Urseren Valley of the Swiss Alps, at an elevation of 1,447 meters above sea level, making it an ideal location for hiking and skiing enthusiasts. It's positioned between four significant Alpine passes. The hotel offers convenient access, being just a short walk from Andermatt train station and providing a complimentary shuttle to ski lifts and local restaurants. Zurich Airport is a 90-minute drive away, and Milan is two hours by car. While the town of Andermatt itself has a somewhat limited tourist infrastructure compared to more famous Swiss resorts, major investments are revitalizing the area.
Value & Pricing
The Chedi Andermatt is acknowledged as a high-end luxury property, and its pricing reflects this exclusivity. While expensive, many guests feel the "breathtakingly unique experience" and the exceptional quality of facilities and service make it "well worth it". Rates for a family of four can start around 650 CHF per night, and a one-night stay for two adults can be around $1,259.48. Guests should also be prepared for high prices for food and spa treatments. Booking via programs like Virtuoso or Leading Hotels of the World may offer perks like upgrades and credits.
Common Complaints
While generally glowing, some guests have noted minor issues. These include occasional internet problems and a lack of timely communication regarding them. A few reviews have mentioned that dining, while good, didn't always meet the "higher level of culinary excellence" expected from a hotel of this caliber, despite the numerous accolades. Noise from the underground parking has been a concern for some rooms. Additionally, some guests experienced disappointment with pre-arrival requests for special occasions not being fulfilled or communicated effectively. The developing nature of Andermatt's tourist infrastructure outside the hotel can also be seen as a minor drawback for those seeking a more bustling resort town.
Sources
Google Reviews
2,593 reviews
Recent Guest Reviews
Jennifer T
Last summer we stayed at The Chedi Andermatt and left with mixed feelings. The property itself is undeniably beautiful. However, for a hotel positioned at the very top of the market, the service didn’t consistently match a true 5-star standard. Arrival was the first disappointment: when we drove up, there was no one outside to greet us or help direct us, and we had to walk into the lobby to ask w...
Response from the owner
Dear Jennifer T,<br><br>Thank you for taking the time to share your feedback regarding your stay at The Chedi Andermatt last summer. We are pleased to learn that you appreciated the unique design of o...
Angus Zhang
I stayed at The Chedi Andermatt. The check-in process was acceptable, and the staff did introduce the hotel facilities. However, the welcome card in the room addressed my male companion as a female, which is the first time I have encountered such a mistake after staying in so many hotels. The hotel’s hardware is excellent. The bathrobes are from Pola and of very good quality, the mattresses are H...
Response from the owner
Dear Angus Zhang,<br><br>Thank you very much for sharing your feedback on your recent stay at The Chedi Andermatt. We are pleased to learn that you overall enjoyed a memorable experience, particularly...
John Bennett
Fabulous hotel for our ski-week, located next to the railway station and Gütsch gondola. Excellent room, superb facilities, friendly and very helpful staff. Ski Butler service was fun and very useful. Great concierge services for restaurant bookings & transport, luggage handling etc. Extensive breakfast, plus homely Chalet and The Restaurant when we ate in the hotel. Loved the hydrotherapy, in/out...
Response from the owner
Dear John, <br><br>Thank you very much for taking the time to share your positive feedback on your recent stay at The Chedi Andermatt. It brings us great pleasure to know that you spent an unforgettab...
Riccardo Spissu
I stayed at The Chedi Andermatt on Tuesday, January 20th, for one night, and the experience was truly exceptional from start to finish. During our stay, we enjoyed dinner at the restaurant followed by a visit to the fumoir, which was the perfect way to end the evening in a refined and relaxing atmosphere. For dinner, we were warmly welcomed by Alessio, who took great care in arranging a beautiful...
Response from the owner
Dear Riccardo Spissu, <br><br>First of all, we would like to sincerely thank you for taking the time to share such a detailed and thoughtful review of your recent stay at The Chedi Andermatt. It was a...
Océane Hirschi
Nice hotel with really friendly staff. It was really kids welcome and we appreciated it as parent. In the spa the water was way too cold. it's shame. The massage was really nice. The food was really good too. In the room they put a lot of friendly details for our baby
Response from the owner
Dear Océane Hirschi,<br><br>Thank you very much for taking the time to share your positive feedback on your recent stay at The Chedi Andermatt. It brings us great pleasure to know that you spent an un...
Luke S
The experience at the Chedi was as always excellent, with the exception of the service this time. I found it less experienced and somewhat cold. This was particularly noticeable as I discovered that most of the staff are seasonal and come with different levels of preparation. There were a few exceptions, notably from the Italian staff at the bar. In particular, Mr Giuseppe was a professional wait...
Response from the owner
Dear Luke S,<br><br>Thank you for taking the time to share your feedback regarding your recent stay at The Chedi Andermatt. We are pleased to hear that you once again enjoyed an excellent stay and we ...
About Two Michelin Keys
Two Michelin Keys recognize hotels that provide an excellent stay experience. These properties stand out for their remarkable quality, distinctive character, and superior service that goes above and beyond expectations.
