Supernova Hotel

Supernova Hotel in Rotterdam, Netherlands, has garnered a reputation as a highly-rated, boutique "non-hotel" that stands out for its unique design, exceptional service, and prime location. As a Michelin Key Selected property, it is recognized for offering a "very special stay" that excels in architectural design, personality, service quality, value for money, and connecting guests with the local destination.

1. Overall Rating & Sentiment

The general consensus for Supernova Hotel is overwhelmingly positive, with guests frequently rating it as "excellent" or "fabulous." Review platforms show high scores for comfort, cleanliness, facilities, and staff performance, often ranging from 8.6 to 9.0 overall, with staff receiving an impressive 9.3. Many guests describe it as a "quirky hotel with a nice feel" that offers a memorable experience.

2. Key Highlights

Guests consistently laud the Supernova Hotel for several standout features. The friendly and incredibly helpful staff is frequently mentioned as a major highlight, often described as "amazing" and going "above and beyond." The fascinating interior design and the hotel's unique "non-hotel" concept, aiming to blur the line between a hotel and a home, are also highly appreciated. Other key highlights include the super comfy beds, clean and stylish rooms, a delightful breakfast experience, and the convenient and charming location. The availability of free bicycles is a popular amenity, enabling guests to explore the city easily.

3. Room Quality

Supernova Hotel features 38 air-conditioned rooms, each thoughtfully designed with its own individual characteristics. Rooms are praised for being clean, comfortable, and modern, often with a subtle historic flair. Many rooms offer unique touches such as a balcony, access to the hotel's "silence garden," a vinyl record player, or a comfy lounge space. Guests often highlight the comfort of the "Emma beds." Standard amenities across rooms include private bathrooms with walk-in showers and separate toilets, flat-screen TVs with digital channels, soundproofing, private entrances, refrigerators, tea/coffee makers, complimentary WiFi, work desks, and seating areas. Room sizes vary, from standard double rooms around 14-15 square meters to more spacious options like Deluxe rooms (28 sqm), Loft Rooms (23 sqm), and Family rooms (32 sqm).

4. Dining Experience

The hotel offers a highly-rated dining experience, particularly the breakfast, which many guests describe as "hands down the best" they've had in a hotel. A continental or buffet breakfast featuring high-quality local products is served daily. Guests have the option to enjoy breakfast in the onsite restaurant, Supper, or have it delivered directly to their room in a personalized breakfast bag. Supper also serves lunch and cocktails throughout the day, providing a modern ambiance. Additionally, the NOTK resto-winebar offers Dutch, French, and local cuisine, and the Library Lounge is a perfect spot for homemade snacks and Supernova cocktails. Breakfast typically costs an additional EUR 20 for adults if not included in the room rate.

5. Service & Staff

The service at Supernova Hotel consistently receives outstanding feedback, with staff being a top-rated aspect, scoring 9.3. Guests frequently commend the team for being "friendly and helpful," "kind," "welcoming," and "super friendly." The staff's willingness to go "above and beyond" to ensure a memorable stay is a recurring theme in reviews. The 24-hour front desk ensures guests' needs are met at any time.

6. Location & Accessibility

Supernova Hotel is strategically located at 's-Gravendijkwal 68 in Rotterdam's vibrant Delfshaven neighborhood, approximately 1.1 kilometers from the city center. This central position allows for easy walking access to numerous restaurants, shops, and cultural attractions. The hotel is well-connected by public transport, with Delfshaven, Coolhaven, and Marconiplein Metro Stations all within easy reach, and Dijkzigt underground station about a 15-minute walk away. Rotterdam Centraal train station is also conveniently close, around 1.2-1.3 km away. Popular nearby attractions include Holland Casino Rotterdam, the Boijmans Van Beuningen Museum, The New Institute, and Blijdorp Zoo. The provision of free bicycles further enhances guests' ability to explore the city.

7. Value & Pricing

Supernova Hotel is generally considered to offer excellent value, providing an "affordable luxury" experience. With an average room price around $160 (or S$143-S$160), it compares favorably to the average hotel room price in Rotterdam, which is around $147. Guests appreciate the high quality of amenities, design, and service for the price paid. Prices can vary by season, with some sources indicating deals starting from approximately EUR 117. Booking during off-peak months like September and April might offer the cheapest rates.

8. Common Complaints

While overwhelmingly positive, some minor issues have been noted by guests. A few reviews mentioned steep staircases in certain room layouts, which could be challenging for guests with mobility issues, especially at night. Isolated instances of sewage smells from bathrooms and initial cleanliness issues with a toilet were reported, though the staff promptly addressed these by moving guests to different rooms. There was also a complaint regarding unclear communication about additional charges for check-in/out and deposits, which the hotel stated was a misunderstanding and committed to improving communication. It's important to note that the hotel is a 100% smoke-free property, and pets are not allowed. On-site parking is not available, and nearby public parking incurs a daily fee of approximately EUR 40.

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