Riad Mayfez Suites & Spa

Riad Mayfez Suites & Spa in Fes, Morocco, stands out as a Michelin Key Selected property, consistently lauded by guests as a luxurious and serene oasis amidst the bustling Fes medina. Its dedication to exceptional service, exquisite design, and authentic Moroccan hospitality creates an unforgettable experience for visitors.

1. Overall Rating & Sentiment

Riad Mayfez Suites & Spa garners overwhelmingly positive sentiment, with guests frequently describing it as "magic," "absolutely amazing," "exceptional," and a "true oasis." It has achieved impressive review scores, including a 9.9 for staff, 9.7 for location, 9.5 for cleanliness, and 9.1 for comfort on Booking.com. The property was also recognized in 2024 by the World Luxury Hotel Awards as the "most romantic boutique hotel in Africa and the Middle East."

2. Key Highlights

Guests consistently praise Riad Mayfez for its unparalleled service and staff, who are described as "wonderful," "superb," "friendly," and "outstanding," often going "above and beyond" to ensure a memorable stay. The riad's design is another major highlight, showcasing an "exquisite restoration" that blends "nostalgic elegance with eclectic decoration and baroque details," harmoniously combining Moroccan, French, and Art Deco styles.

The amenities are comprehensive, featuring a heated swimming pool, a rooftop solarium, a billiards and game room, a library, and a full-service spa with a hammam. The ambiance is repeatedly noted as a "quiet private oasis" with a "peaceful and relaxing ambiance," offering a tranquil retreat from the medina's energy.

3. Room Quality

The riad boasts spacious and comfortable suites, each individually decorated. Guests can expect private bathrooms equipped with two sinks, a bathtub, and a separate shower. Many suites feature private balconies or terraces, offering serene views.

Rooms are well-appointed with modern comforts such as air conditioning, heating, mini-bars, soundproofed rooms, sitting areas, LCD TVs, and tea/coffee making facilities. A notable feature in many suites is the luxurious soaking tub, with some even boasting distinctive copper bathtubs. Specific suites like the Isfahan Suite have been described as "majestic and ginormous."

4. Dining Experience

A continental breakfast is included in the room rate and is often hailed as "perfect" and "mouthwatering," with options available to accommodate special dietary requirements. The on-site restaurant, L'Odalisque, offers exquisite Moroccan and international cuisine. Meals are prepared using fresh, locally sourced ingredients, including aromatic herbs and edible flowers from the riad's own garden, emphasizing a commitment to sustainability.

Dinner often requires advance reservation due to the traditional slow-cooking methods. However, an à la carte menu is available throughout the day for lighter fare. Dining can be enjoyed in elegant indoor settings, by the pool, or on the terraces, providing a "romantic vibe." The riad even uses original silverware from Marrakech's La Mamounia Palace, adding to the refined experience.

5. Service & Staff

The service at Riad Mayfez Suites & Spa consistently receives exceptional feedback. The staff are described as "genuinely nice and caring," "extremely helpful, kind and generous." The team, many of whom are from the Fes Medina, are praised for their heartfelt hospitality and deep knowledge of the area.

A key aspect of their service is the personalized butler assistance, ensuring every detail of a guest's stay is meticulously arranged. Guests have highlighted instances of staff going "above and beyond," such as escorting them through the medina to dinner and arranging transfers.

6. Location & Accessibility

Situated in the historic Douh district within the heart of the Fes medina, Riad Mayfez Suites & Spa is nestled among noble Fassi families' residences. It is conveniently located near major attractions, being a 5-minute walk from the Quran School and 400 meters from the ornate Bab Bou Jeloud City Gate, and a 15-minute walk from the iconic Blue Door.

Due to its medina location, the riad is not directly accessible by car. Guests are advised to contact the hotel prior to arrival to arrange an escort from a designated meeting point, typically a 6-10 minute walk from Batha Square where parking is available. Transfer services to and from Fès–Saïs Airport (approximately 16.5 km away) and other Moroccan cities can be arranged.

7. Value & Pricing

While considered a luxury property, Riad Mayfez Suites & Spa is generally regarded as offering good value for the exceptional experience it provides, with a Booking.com rating of 8.6 for value for money. Typical nightly rates can average around $449, though deals may be found for as low as $264, depending on room type and travel dates. The inclusion of continental breakfast adds to the overall value.

8. Common Complaints

As is common with traditional riads within the ancient medina, direct car access is not possible, requiring a short walk and coordinated luggage assistance. The property is also not adapted for guests with reduced mobility. Some guests have noted that certain unique features, like the copper bathtubs, might not be ideal for showering due to the handheld showerhead design. Additionally, the outdoor pool is subject to seasonal closure from November 20 to March 15. Smoking is strictly prohibited in the rooms, with a penalty applied for violations, though some terraces and other areas of the riad are smoking-friendly. Pets and service animals are not permitted.

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