R Hotel Experiences et Umami
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Hotel Details
Location
R Hotel Experiences et Umami · Liège, Belgium
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Key Highlights
- ✓Views: All 53 rooms are designed with an exclusive style and offer a wonderful panoramic view of the Amblève valley.
Expert Review: R Hotel Experiences et Umami
R Hotel Experiences et Umami, a Michelin Key Selected property nestled in Aywaille, Belgium, offers a blend of modern comfort, scenic beauty, and a range of facilities. Situated between Liège and Spa, at the foot of the famous La Redoute hill in Remouchamps, the hotel boasts exceptional views of the Amblève valley and the Ardennes forests. It caters to a diverse clientele, from business travelers utilizing its meeting facilities to families and individuals seeking relaxation or outdoor adventures.
1. Overall Rating & Sentiment
The general consensus for R Hotel Experiences et Umami is largely positive, though reviews indicate some areas for improvement. Guests frequently praise the hotel's charming atmosphere, comfortable accommodations, and friendly staff. On Trip.com, it holds an 8.5/10 rating based on 56 reviews, while Booking.com reviews range from "Good" (7.0) to "Exceptional" (10). However, some recurring criticisms, particularly regarding inconsistent service and maintenance in certain areas, contribute to a "mixed" overall sentiment from some guests.
2. Key Highlights
Guests consistently highlight several aspects of the R Hotel Experiences et Umami:
- Location & Surroundings: Its convenient position near major highways provides easy access, while its setting in a "green background" offers a peaceful atmosphere and an ideal base for exploring the Ardennes with opportunities for walking and cycling. The panoramic views from the restaurant and terrace are frequently appreciated.
- Dining Experience: The on-site Umami restaurant receives consistent praise for its delicious, tasty, and well-prepared food, with a varied and innovative gastropub menu using local products.
- Wellness Facilities: The hotel features a well-equipped wellness area with an indoor heated pool, jacuzzi, sauna, hammam, and infrared lamps. Access to the fitness center is included in the room price.
- Modern Design: The hotel is described as having a striking modern building with minimalist elegance and contemporary design elements throughout.
3. Room Quality
The hotel offers 53 modern and stylish rooms and suites, including Comfort, Junior Suites, and Deluxe rooms.
- Comfort: Rooms are generally found to be clean, comfortable, and spacious, with many guests appreciating the comfortable beds and clean facilities.
- Design & Amenities: Rooms are described as balancing comfort, design, and functionality, featuring individual controlled air conditioning, free high-speed Wi-Fi, 49-inch smart TVs, safes, private bathrooms with walk-in showers, hairdryers, magnifying mirrors, and Azzaro amenities. Deluxe rooms are particularly spacious (38 m²) and noted for their charm and prestige. Junior Suites (34 m²) include a relaxation/reading corner and a Nespresso machine.
- Views: All 53 rooms are designed with an exclusive style and offer a wonderful panoramic view of the Amblève valley.
4. Dining Experience
The Umami Bar | Restaurant is a significant highlight for guests.
- Cuisine: It offers a varied, refined, and innovative gastropub cuisine, with the chef selecting the best local products.
- Atmosphere: With a capacity of 140 covers and terraces offering panoramic views, it serves as a lively meeting place for breakfast, business lunches, dinners, or just aperitifs.
- Breakfast: The breakfast buffet is highly praised, described as extensive, varied, fresh, and tasty, offering a wide range of sweet and savory options, including fresh fruit, cheeses, bacon, and eggs. A "Super Breakfast Experience" with a glass of bubbly is also available.
- Restaurant Hours: The restaurant operates for lunch (Wednesday to Friday) and dinner (Tuesday to Saturday), with Sunday brunch also available. It is closed on Saturday and Tuesday noon, Sunday evening, and all day Monday.
5. Service & Staff
Feedback on service and staff is somewhat mixed but generally leans positive. Many guests commend the staff for being friendly, helpful, and eager to provide tips about the local area. The staff is described as professional and able to offer tailored service. However, some reviews indicate inconsistencies in service quality, with occasional reports of long wait times, unhelpful responses, or rude behavior from front desk personnel.
6. Location & Accessibility
The R Hotel Experiences et Umami is strategically located in Aywaille (Remouchamps), offering a tranquil rural setting despite its proximity to major highways, making it easily accessible by car.
- Nature & Activities: It's an ideal base for exploring the Ardennes, with opportunities for walking and cycling. The hotel is close to the famous La Redoute hill and enjoys views of the Amblève valley.
- Nearby Attractions: Attractions like Le Ninglinspo (0.5 km) and Les Grottes de Remouchamps (2 km) are within easy reach. Spa is 9.3 miles (15 km) away, and the Spa-Francorchamps circuit is 22 miles (35 km) distant.
- Transport: It's less than twenty minutes from the Liège-Guillemins TGV station and about an hour's drive from Brussels National Airport. Free private parking is available on site, with electric car charging stations, including Tesla Superchargers.
7. Value & Pricing
While specific price ranges vary, a starting price of €121 has been noted. The hotel offers various packages that combine stays with dining, wellness access, or romantic extras at preferential rates. Guests generally find the hotel to be of good quality and comfort for the price. However, some guests have reported issues with unexpected charges for room changes that significantly increased costs. Access to the wellness center is often an additional cost (e.g., €15 for a half-day or €30 per person per day for some facilities like sauna, spa, hot tub, and pool, although fitness is usually included).
8. Common Complaints
Several recurring issues have been mentioned in guest feedback:
- Cleanliness & Maintenance: While many rooms are clean, some reviews have noted cleanliness issues and inadequate maintenance in certain areas, such as moldy caulk in bathrooms or a general feeling of being run-down in parts of the wellness area.
- Wellness Area Condition: Although the wellness facilities are praised, some guests have pointed out that certain amenities like the steam room required maintenance, and unpleasant odors were sometimes present in the wellness area or jacuzzi. Children under 14 are not allowed in the wellness and fitness center.
- Inconsistent Service: While many staff members are friendly, there are reports of inconsistent service quality, including rude behavior from some front desk personnel during booking complications, long wait times, or unhelpful responses.
- Pricing Clarity: Some guests found pricing to be excessive for just a room, especially when additional costs apply for wellness facilities, leading to unexpected charges.
Sources
Points to Consider
- •Several recurring issues have been mentioned in guest feedback:
Google Reviews
1,539 reviews
Recent Guest Reviews
covel zetes
Had a really great stay at R Hotel Experiences. The room was clean, comfy, and just what I needed. The staff were friendly and always ready to help with tips. Breakfast had plenty of good options too. Plus, the location is really convenient. Definitely would stay again!
Response from the owner
Dear guest,<br><br>thank you very much for taking the time to evaluate your stay with us. We are delighted to read that everything went well during your stay. We heartfully appreciate your compliments...
WB88
Great hotel and a high level restaurant! Lunch menu for 32/36 euros is good value as well
Parmis Sarmidani
Super rude and bad hotel staff lady that was working this morning. I parked my car at the Tesla Supercharger and wanted to use the restroom. A Dutch couple before me was allowed, but I was not. The lady who was working today refused to let me use the restroom, even though I was with my child.
Tijs den Haan
Nice hotel but with a few points of interest… Staff is just very nice and speaks very well English. The room was clean on the first sight but in the caulk was mold….. and the floor was sticky. Breakfast is very nice and delicious! Wellness: Pool is great! Jacuzzi is great! Sauna as well! But the steam room was completely out of maintenance. 3/4 of the tiles where missing or on the ground……. Par...
Response from the owner
Dear Tijs,<br><br>We would like to thank you for your pleasant feedback about your stay in our establishment. We will be glad to welcome you back very soon. <br>Kind regards,<br>Teri
Konstantins Pustovoitovs
As many others have mentioned, the hotel is quite dirty. The rooms and spa are not well-maintained and feel rather run-down. I also wouldn’t recommend the massage—it was not enjoyable at all. The location is quite good though.
Response from the owner
Dear guest,<br><br>Thank you very much for your feedback. We are sorry to read that the rooms and massages were not up to your liking and that it affected your stay. Be assured that we shall communica...
Guy Bullerwell
Very disappointing experience. We booked two twin rooms (4 beds) as we are travelling with colleagues. We got to the hotel and checked in, at no point were we told that the twin beds we booked were unavailable. Instead the booked us into 2 double rooms. Given that we were 4 guys (2 of which we just met this day) this was not appropriate. When we spoke to the reception they said all they co...
Response from the owner
Dear Mr Green, <br>We thank you for taking the time to comment on your stay. We are sorry to read that you encountered such inconveniences regarding the layout of your rooms. We take good notes of you...
