PuroHotel Palma
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Hotel Details
Location
Mallorca
Spain, Europe
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Expert Review: PuroHotel Palma
PuroHotel Palma, a Michelin Key Selected property, is consistently praised as a chic and urban boutique hotel that seamlessly blends modern design with the historic charm of an 18th-century city palace in Mallorca's capital. It is renowned for its excellent location, stylish ambiance, and exceptional service.
1. Overall Rating & Sentiment
The general consensus for PuroHotel Palma is overwhelmingly positive, with guests frequently describing it as "fabulous," "wonderful," and "excellent." Review scores consistently highlight its prime location (9.8), cleanliness (9.2-9.5), comfort (9.3-9.6), and the outstanding performance of its staff (9.4).
2. Key Highlights
Guests particularly love the hotel's superb location in Palma's Old Town, its sophisticated modern design, and the inviting rooftop terraces featuring a plunge pool and city views. The exceptional breakfast spread is a recurring highlight, as is the friendly and attentive staff. The hotel also offers a complimentary shuttle service and preferential rates for sun loungers at the renowned Purobeach clubs, adding a unique "urban oasis" element to the stay. Additional amenities include a small spa with a Turkish bath, sauna, and massage rooms, and evening DJ sessions at the bar and restaurant.
3. Room Quality
The 51 rooms and suites, ranging from 18 to 55 square meters (194 to 592 sq ft), are characterized by their stylish, modern design, utilizing high-quality materials such as stone, wood, and leather. Each room is equipped with a king-size bed (some offering single beds or twin options), a 52-inch plasma TV, air conditioning, and complimentary Wi-Fi. Bathrooms are spacious, often tiled with black slate stone, and come with Molton Brown products. Guests appreciate thoughtful touches like a welcome bottle of wine and a camel bone bracelet. Some rooms offer soundproofing and views of either the inner courtyards or the charming Old Town.
4. Dining Experience
The dining experience at PuroHotel Palma is highly rated. The hotel's restaurant, Beatnik (previously Opio), serves a fusion of fresh Mediterranean and Asian cuisine. Breakfast receives consistent accolades for being "delicious," "excellent," "outstanding," and "fantastic." Guests can enjoy a wide spread, including the option to make their own fresh orange juice, with vegetarian, vegan, and gluten-free choices available.
5. Service & Staff
The staff at PuroHotel Palma are frequently highlighted as a major asset, described as "friendly," "attentive," "helpful," and "amazing." Guests praise their willingness to go "above and beyond," assisting with restaurant reservations and providing valuable local tips. A particular mention was made of staff like Ana, who greeted guests with a smile and a welcome drink.
6. Location & Accessibility
PuroHotel Palma boasts an "excellent" and "perfect" location in the heart of Palma's Old Town, specifically in the vibrant La Lonja district. It offers easy access to many of Palma's key attractions, being only 200-400 meters from Palma Cathedral and within a 10-minute walk of the Old Town and Gothic Quarter. Exclusive shopping on Jaume III Avenue is just 500 meters away. Palma Airport is a convenient 20-minute drive, and the hotel offers electric bikes for guests to explore the city. While there is no on-site parking, a public car park is located just 150 meters away (approximately €26 per day).
7. Value & Pricing
With a "value for money" score of 8.4, PuroHotel Palma is generally considered a good investment for a luxury boutique experience. While some older reviews noted it as potentially expensive, many guests find the overall experience, especially the prime location and high-quality service, justifies the cost. Prices can vary, but Kayak shows rates starting from approximately $212 for a superior room.
8. Common Complaints
While overwhelmingly positive, some older guest feedback mentioned potential issues with noise from outside. However, more recent reviews indicate that this may not be a widespread problem, with one guest explicitly stating they "did not have any troubles including the noise from outside." An isolated older comment also cited bathrooms not being very private and inconsistent staff attentiveness, along with the inconvenience of having to move rooms. However, these points are contradicted by the overwhelmingly positive feedback on staff service and room comfort in more recent guest experiences.
