Presulis Hideaway Apartments & Restaurant

Presulis Hideaway Apartments & Restaurant in Fiè allo Sciliar/Völs am Schlern, Italy, stands out as a Michelin Key Selected property, highly praised for its unique blend of apartment freedom and hotel-level service amidst the stunning Dolomites. It is described as a peaceful, sophisticated, and luxurious retreat, focused on the art of "slow living."

1. Overall Rating & Sentiment

The general consensus for Presulis Hideaway is overwhelmingly positive, with guests frequently describing their stays as "wonderful," "fantastic," and "perfect". It boasts exceptional ratings across various platforms: a "Wonderful" 9.4 out of 10 on Booking.com based on 199 reviews, an impressive 9.3 on Agoda, and strong scores of 4.6/5 on Tripadvisor and 4.5/5 on Google. Guests highlight a profound sense of relaxation and feeling "at home" from the moment they arrive.

2. Key Highlights

Guests consistently laud Presulis Hideaway for several key aspects:

• Exceptional Service & Warm Hospitality: The staff and the Mairhofer family, who run the property, are repeatedly praised for being "super-friendly," "incredibly warm, attentive, and genuinely friendly," making guests feel genuinely welcome.
• Stunning Location & Panoramic Views: Its peaceful setting in Völs am Schlern offers panoramic views of Prösels Castle and proximity to the famous Seiser Alm (Alpe di Siusi), providing an idyllic backdrop for relaxation and active holidays.
• Elegant Design & Ambiance: The property impresses with a stylish, harmonious, and lovingly coordinated modern alpine design. Owner Meinhard, a skilled carpenter, personally crafted each apartment using local wood and natural materials, ensuring a unique and cozy atmosphere.
• Excellent Amenities: Highlights include a year-round heated outdoor infinity pool, a well-appointed spa with sauna area, a garden, a fitness room, and a gourmet restaurant. The combination of apartment autonomy with hotel services, such as daily cleaning and a lavish breakfast, is highly appreciated.

3. Room Quality

The 14 luxury apartments are designed to offer the comfort of a hotel with the freedom of a private residence. They are stylishly and comfortably furnished, featuring pale wood-lined interiors, natural fabrics, and thoughtful carpentry details. Each apartment typically includes a well-equipped kitchen, a living area, and a private patio or balcony, with many offering breathtaking views of the Dolomites, garden, or pool. Room types range from Charme Suites (33-37sqm) to spacious Family Chalet Suites (64-68sqm), all providing ample space and comfort. Guests describe them as "great," "tastefully furnished," and "high-quality".

4. Dining Experience

Presulis Hideaway offers an outstanding culinary experience:

• Restaurant: The à la carte restaurant is a gourmet highlight, serving exquisite dishes with Alpine and Mediterranean influences, along with selected wines. It features Italian, local, and barbecue grill cuisines, often praised for its creativity, refined quality, and inviting atmosphere.
• Breakfast: Guests enjoy an extensive and "outstanding" breakfast buffet, featuring regional and fresh products. Options include continental, Italian, vegetarian, vegan, and gluten-free choices. A breakfast basket can also be arranged for those preferring to dine in their apartment.
• Other Offerings: A complimentary aperitif buffet with delicious snacks is served between 4 and 6 p.m.. Homemade chocolate pralines have been noted as a delightful touch. Room service and an on-site bar are also available.

5. Service & Staff

The service at Presulis is consistently rated as first-class. The family-run nature of the establishment contributes to a "personal" and "warm" atmosphere, with guests praising the entire team for being "incredibly warm, attentive, and genuinely friendly". Many guests feel "right at home" and commend the staff for their attentiveness, accommodating nature, and willingness to go above and beyond, such as organizing fresh fruit platters and drinks, or even special meals for pets. Specific mention has been made of masseuse Birgit for her compassionate and empathetic treatments. Services like daily cleaning and towel changes are standard.

6. Location & Accessibility

Located in the picturesque South Tyrolean mountain village of Völs am Schlern, Presulis Hideaway offers a tranquil haven surrounded by meadows and forests. It provides convenient access to numerous outdoor activities, including hiking, mountain biking, and climbing in the summer, and snowshoeing, cross-country skiing, and tobogganing in the winter. The renowned Seiser Alm ski and hiking area is nearby, and the St. Vigil Seis golf club is just 10 kilometers away. The property is ideally situated midway between Bolzano and the Alpe di Siusi. Accessibility is further enhanced by a bus stop right next to the hotel offering a ski lift shuttle service, and guests benefit from ample underground parking with individual gate openers, and EV charging stations.

7. Value & Pricing

While specific price ranges vary with season and apartment type, Presulis Hideaway is positioned as a luxury aparthotel. Guests perceive it as offering excellent value for money, with some even comparing its quality favorably to 5-star properties. The combination of spacious, well-appointed apartments with hotel services and amenities, alongside the Michelin Key selection, suggests a premium experience. The property occasionally offers special packages, such as "Stay 4 nights, get 1 night free," indicating opportunities for value.

8. Common Complaints

While overall feedback is overwhelmingly positive, a few minor criticisms have been noted:

• Noise from Restaurant: One guest reported that a room located directly beneath the restaurant experienced "extremely noisy" conditions, particularly before 11 p.m. and after 6 a.m..
• Dining Variety: For longer stays, a guest suggested that the restaurant's dinner menu might benefit from more variety, occasionally prompting a desire to explore other dining options.
• Pet Amenities: A guest traveling with a dog noted the absence of dog treats or specific pet amenities in the room upon arrival, despite the hotel being pet-friendly upon request.

These minor points do not significantly detract from the overall glowing reviews, which consistently highlight Presulis Hideaway as an exceptional choice for a luxurious and peaceful retreat in the Dolomites.

Sources

1. tablethotels.com
2. golfstvigilseis.it
3. michelin.com
4. presulis.com
5. south-tirol.com
6. booking.com
7. holidaycheck.de
8. chaletdorf.info
9. agoda.com
10. presulis.com
11. booking.com
12. makemytrip.global
13. bookingsuedtirol.com
14. suedtirol.info
15. destinia.com