Il Tornabuoni
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Hotel Details
Location
Il Tornabuoni · Florence, Italy
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Key Highlights
- ✓Breakfast: The extensive breakfast spread is consistently praised as exceptional, with a wide variety of delicious options.
Expert Review: Il Tornabuoni
Il Tornabuoni, a Michelin Key Selected property in Florence, Italy, consistently receives high praise for its luxurious ambiance, exceptional service, and unbeatable central location. Housed within a 13th-century Renaissance palace, the hotel offers a blend of historic charm and modern sophistication, providing guests with an authentic Florentine experience.
Overall Rating & Sentiment
The overall sentiment for Il Tornabuoni is overwhelmingly positive, with guests frequently describing it as an excellent, stunning, and delightful luxury hotel. Many guests express a strong desire to return, highlighting a sense of being well taken care of and immersed in a memorable experience.
Key Highlights
Guests consistently laud Il Tornabuoni for several key aspects:
- Service & Hospitality: The staff are frequently cited as going "above and beyond," being incredibly friendly, attentive, and helpful. Doormen, in particular, are noted for their genuine and welcoming demeanor.
- Location: Situated on Via de' Tornabuoni, in the heart of Florence's fashion district, the hotel boasts an unparalleled location. It's easily walkable to major attractions like the Ponte Vecchio, Uffizi Gallery, and Florence Cathedral, and surrounded by high-end shopping.
- Design & Ambiance: The hotel's design beautifully marries Renaissance-era architecture with modern updates. Guests appreciate the opulent touches like velvet drapery, jewel-toned wallpapers, herringbone flooring, and marble bathrooms, creating an elegant and sophisticated atmosphere. Some rooms even feature original frescoes or offer Duomo views.
- Rooftop Terrace: The Butterfly Terrace, a champagne bar on the rooftop, is a major highlight, offering panoramic views of Florence and a picturesque setting for evening drinks.
- Breakfast: The extensive breakfast spread is consistently praised as exceptional, with a wide variety of delicious options.
Room Quality
The 62 rooms and suites at Il Tornabuoni are described as unbelievably comfortable, clean, and beautiful, featuring refined artisanal furniture. They blend classic inspiration with contemporary comforts, including parquet floors and marble bathrooms. Amenities typically include a complimentary mini-bar with soft drinks, a flat-screen TV with satellite channels, a kettle with tea/coffee ingredients, and excellent air conditioning. Some rooms boast views of the Duomo or original frescoes. While generally elegant, some reviews suggest rooms can be compact, advising guests to pack light. Turndown service is consistently provided.
Dining Experience
Il Tornabuoni offers a delightful culinary experience:
- Breakfast: Guests rave about the breakfast, available as both a buffet and à la carte. The buffet features freshly baked croissants, homemade cakes, fresh fruit, Italian coffee, and hot items like scrambled eggs. Many consider it "unreal" and a significant highlight of their stay.
- Restaurants & Bars: The hotel features Il Magnifico Restaurant, offering gourmet Tuscan cuisine, and Il Magnifico Café and Bar for all-day dining and drinks. La Cave provides a charming setting for private wine tastings, with a rich selection of Italian and French wines. The Butterfly Terrace, the rooftop champagne bar, is perfect for enjoying cocktails and views, though drinks can be pricey.
Service & Staff
The service at Il Tornabuoni is frequently highlighted as a strong point, with staff praised for being perfect, helpful, friendly, and going above and beyond to make guests feel welcome and at home. The concierge team is particularly recommended for assisting with activity planning, such as private tours. While most feedback is overwhelmingly positive, a few reviews mention that service, while well-intentioned, can sometimes feel "warm but sloppy" or indicate that the hotel might be "a little understaffed" in certain areas.
Location & Accessibility
The hotel's location is consistently described as "prime" and "unbeatable." Situated on Via de' Tornabuoni, it's directly in Florence's high-end shopping district. Major attractions like the Uffizi Gallery and Florence Cathedral are within walking distance (around 0.27 to 0.3 miles), and Santa Maria Novella Station is approximately a 5-minute walk away. This central position makes it an ideal base for exploring the city on foot.
Value & Pricing
Il Tornabuoni is considered a luxurious property, with cash prices starting around €450 per night. Many guests find it to be excellent value, especially for those utilizing Hyatt points, with redemptions ranging from 25,000 to 43,000 points per night. While it represents a significant splurge for some, the consensus is that the location and overall experience justify the cost. However, some guests, particularly those accustomed to other ultra-luxury properties, note that while comfortable and central, it might feel more like a "points hotel" with materials feeling mid-range compared to Florence's most opulent palaces, which can cost significantly more.
Common Complaints
Despite widespread positive feedback, some recurring criticisms include:
- Fitness Center: The gym is often described as tiny, with limited equipment (a few cardio machines and some resistance contraptions), which might be inadequate for guests with a regular workout routine.
- Service Inconsistencies: While generally excellent, some isolated experiences point to service that, while "warm," could be perceived as "sloppy" or slightly understaffed, such as difficulties with late checkout requests or slow laundry service.
- Building Quirks: Being an older palace, the building can have a "weird flow" in its hallways and corridors. The elevators, typical of historic European properties, can be small.
- Minor Wear and Tear: A few reviews mention minor imperfections like peeling wallpaper or sticker residue, indicating that the property's "polish isn't always there" compared to pristine luxury standards.
- Parking: Parking is handled by a third party and is not complimentary, costing around €30 or thereabouts.
- Room Maintenance: One review mentioned a room leaking during heavy rain, though the issue was promptly addressed by staff.
Sources
Points to Consider
- •Despite widespread positive feedback, some recurring criticisms include:
- •Room Maintenance: One review mentioned a room leaking during heavy rain, though the issue was promptly addressed by staff.
Google Reviews
546 reviews
Recent Guest Reviews
Mak !
IL Tornabuoni Hotel – The Unbound Collection by Hyatt is a beautifully elegant stay right in the heart of Florence. The staff truly stand out for their warmth and attentiveness, making you feel welcome from the moment you arrive. Front desk staff is good and the lady made sure the check-in was smooth. Provided me with Florence local map with all the attractions. The hotel bar is a highlight, with ...
Response from the owner
Dear Guest,<br><br>Thank you for your wonderful review and for highlighting our team’s warmth—Paolo, Adina, Marco and the rest of the bar staff will be thrilled to hear your kind words. We're glad the...
Lindsay King
This hotel is in the best location! Not too far of a walk from the train station and lots of great places to eat all around. The shopping nearby is great, we felt super safe at all times. The hotel itself is gorgeous. We loved our room and enjoyed opening our window to listen to a street musician. Hotel staff is so attentive. While we knew it was expensive, the espresso martini in the hotel bar is...
Response from the owner
Dear Guest,<br><br>Thank you for the wonderful review — we’re delighted you enjoyed our location, attentive team, gorgeous room, and that the street music and espresso martini made your stay memorable...
Seline Shenoy
From the moment we arrived, every staff member, from the receptionist and doorman to the waiters, was incredibly warm and friendly. The service felt genuine and personal, and the atmosphere in the hotel was bright and positive. We felt welcome right away. The hotel is stylish and beautifully put together, with Christmas decorations that added a cozy, festive touch without feeling too much. The sm...
Response from the owner
Dear Guest,<br><br>Thank you for your wonderful review — we’re delighted our team’s warm service, thoughtful touches, and central location helped make your Florence stay special. We’ll be sure to shar...
Nina Tedesco
My father and I spent 6 days at Il Tornabuoni in mid-November. It was simply a fantastic hotel. Excellent service from the front desk, concierge, housekeeping and doormen. Everyone was friendly, very helpful and provided personalized attention every day. The location is perfect. It couldn't be better situated for tourists in Florence. The rooms were very nicely appointed and meticulously maintaine...
Response from the owner
Dear Guest,<br><br>Thank you for your wonderful review — we’re delighted you and your father enjoyed your six-day stay and appreciated our team, rooms, and location. Your kind words mean a great deal ...
Andrew Kim
Horrible value for category 8, best served as a category 6 property. Has no right being in the same redemption category as the Park Hyatt (Tokyo/Kyotos), Andaz (Maui), Alilas, etc. of the world. Check-in began with front desk agent (Vadim?) noting he could not find our reservation (despite sharing name, confirmation number, stay details, etc.). When found, he noted we were supposed to check-in th...
Jeffrey Cohen
Absolutely unbeatable location in Florence. Very upscale with a great breakfast. Be forewarned they will attempt to nickel and dime you. Our breakfast was included and the wait staff brought fried eggs for my wife, but then charged my daughter's scrambled eggs as an omelet with toast. They did this twice. Our room wasn't ready until 5pm, which was inconvenient. Also the maid threw away fresh...
Response from the owner
Dear Guest,<br><br>Thank you very much for taking the time to share such a detailed review of your stay.<br><br>We are truly delighted to hear that you appreciated our unbeatable location, the eleganc...
Accor
