Poets House Hotel and Restaurant

Poets House Hotel and Restaurant, a Michelin Key Selected property in Ely, United Kingdom, consistently garners high praise for its blend of historic charm and modern luxury, making it a standout choice for a refined getaway.

1. Overall Rating & Sentiment

The general consensus for Poets House Hotel is overwhelmingly positive, with guests frequently describing it as a luxurious, charming, and stylish establishment. Review scores often place it in the "fabulous" category, with ratings around 8.9/10 from various platforms. It's celebrated as a tranquil retreat that offers elegance without feeling stuffy or pretentious, making guests feel special and pampered.

2. Key Highlights

Guests consistently highlight several aspects that make Poets House exceptional. Impeccable service, the hotel's prime central location with stunning views of Ely Cathedral and Oliver Cromwell's House, and its sophisticated design are frequently lauded. The unique and luxurious rooms, particularly those featuring freestanding copper baths, are a significant draw. The quality of the dining experience, from breakfast to dinner, also stands out.

3. Room Quality

The 21 rooms at Poets House are described as spacious, comfortable, and luxurious, blending modern decor with the building's original charm. Decor often features fashionable shades of silver, grey, and black, complemented by sumptuous Egyptian white cotton bedding. Many rooms boast impressive features like freestanding copper baths, roomy rain showers, and premium Noble Isle cosmetics. Amenities typically include a smart TV, coffee machine, iPad, fruit bowl, and welcome treats. Some older feedback noted sparse storage space or a lack of a minibar, but overall, the comfort and opulent design are key features.

4. Dining Experience

The Dining Room at Poets House is highly regarded, offering a selection of seasonal dishes crafted with fresh, locally sourced ingredients. Dinner menus are often set (e.g., three courses for £30), providing a sophisticated yet relaxed dining atmosphere. Breakfast receives particular praise, with guests enjoying excellent quality cooked English breakfasts, including local sausages, thick-cut bacon, and fresh orange juice. The Sonnet Bar & Lounge provides a relaxing space for afternoon tea, lighter lunches, and a wide selection of drinks and expertly made cocktails. The restaurant is also noted for its ability to accommodate dietary requirements, such as severe coeliac conditions.

5. Service & Staff

The service at Poets House is consistently highlighted as impeccable. Staff, including front desk, bar, and dining room personnel, are described as attentive, knowledgeable, friendly, professional, and incredibly helpful. Guests often feel well looked after, with staff going out of their way to make stays special and memorable.

6. Location & Accessibility

Poets House boasts a prime, central location in Ely, ideally situated on St Mary's Street. It directly overlooks Ely Cathedral and is just a short walk (minutes) from Oliver Cromwell's House, Ely Museum, and the city centre. The hotel's position allows for easy exploration of Ely's historic attractions, independent shops, riverside walks, and cafes on foot. Ely Railway Station is conveniently located about 0.8 miles away.

7. Value & Pricing

While offering a luxurious experience, Poets House is often described as providing excellent value, particularly for special occasions, although it is acknowledged as being on the higher end of the pricing scale for hotels in Ely. Bed and breakfast rates can start around £160, with suites costing approximately £280 per night. Recent prices indicate a 1-night stay for two adults starting from approximately £214.99. This premium is generally considered justified by the quality of the accommodation, service, and dining.

8. Common Complaints

The most frequently mentioned "complaint" or inconvenience is the lack of on-site parking directly at the hotel. Guests can unload luggage at the hotel before parking in a secure off-site car park a few minutes' walk away (which can be free), or opt for a valet parking service for £15. While overall staff reviews are excellent, one review mentioned that breakfast staff could occasionally appear disinterested. The hotel also has a no-pets policy.

Sources

1. thecambridgeshire.com
2. booking.com
3. be-lavie.com
4. ladieswhattravel.com
5. luxurylifestylemag.co.uk
6. greatlittlebreaks.com
7. poetshouse.co.uk
8. countryhotelbreaks.com
9. britainsfinest.co.uk
10. hitched.co.uk
11. hotels.com
12. expedia.co.uk
13. countryhotelbreaks.com
14. michelin.com