Palazzo Gattini Luxury Hotel
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Palazzo Gattini Luxury Hotel · Matera, Italy
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Expert Review: Palazzo Gattini Luxury Hotel
Palazzo Gattini Luxury Hotel, a Michelin Key Selected property in Matera, Italy, consistently receives glowing reviews for its unique blend of historic elegance and modern luxury. Housed in a magnificently restored 18th-century palace, once the noble residence of the Gattini Counts, the hotel offers a truly immersive experience in the heart of Matera's UNESCO World Heritage Sassi district.
1. Overall Rating & Sentiment
The overall sentiment for Palazzo Gattini Luxury Hotel is overwhelmingly positive, with guests frequently describing their stays as "wonderful," "superb," "incredible," and "out of this world". Review platforms reflect this high satisfaction: it scores 9.4 on Booking.com, 9.3 on Agoda, and 9.4 on Kayak. The Michelin Guide awards it an impressive 19.8 out of 20 for overall experience, with perfect scores for cleanliness.
2. Key Highlights
Guests consistently laud several aspects of Palazzo Gattini. Its location is frequently cited as "amazing" and "perfect," offering breathtaking views of the Sassi and the Matera Cathedral. The design and historical charm of the meticulously restored palazzo, which preserves its original architecture while incorporating contemporary comforts, are also major draws. The exceptional service and friendly staff are recurring themes in guest feedback. Furthermore, the unique spa, carved into ancient cisterns, featuring a thermal pool, Turkish bath, and sensory showers, is a significant highlight for relaxation and well-being.
3. Room Quality
The hotel's 20 rooms and suites offer refined hospitality, where historic charm meets contemporary comfort. Each room is uniquely decorated, often featuring stone bathrooms and preserving the original architecture with fine fabrics, handcrafted finishes, and natural materials. Accommodations are well-equipped with modern amenities such as air conditioning, a seating area with a sofa, flat-screen TVs with satellite channels, minibar, soft bathrobes, and high-quality courtesy sets. Some suites boast vaulted ceilings, bathtubs reminiscent of Roman fountains, and even large private terraces with pools or hot tubs, offering panoramic views.
4. Dining Experience
Palazzo Gattini is home to the Le Bubbole Restaurant, which offers a gastronomic experience celebrating Lucanian cuisine with seasonal and local ingredients. Breakfast is particularly praised, made with local products and offering delicious options, including gluten-free choices. During summer, dinner can be enjoyed on the terrace, providing spectacular views overlooking the Sassi. The restaurant offers three different ambiances, catering to various preferences from breakfast through dinner.
5. Service & Staff
Guest feedback consistently highlights the exceptionally friendly, helpful, and accommodating nature of the staff. Many reviews commend the staff for being "incredibly friendly and helpful," "well trained," and going "above and beyond" to ensure a memorable stay, from providing directions to arranging appointments. The service quality is frequently described as "top-rate" and "outstanding."
6. Location & Accessibility
The hotel boasts a prime location in the Matera Sassi area, a UNESCO World Heritage Site, directly overlooking the Cathedral. Guests appreciate its central position, offering easy access to Matera's most iconic landmarks and attractions, including the Chiesa di Santa Lucia alle Malve and Casa Noha, which are just steps away. As Matera's historic center is a restricted traffic area, the hotel provides a convenient shuttle service for guests arriving by car, transporting them from a nearby partner car park. Airport transfer services are also available.
7. Value & Pricing
While considered a luxury property, many guests feel that Palazzo Gattini offers excellent value for money. It holds a value for money rating of 9.1 on Booking.com and an impressive 9.8 on Agoda, with guests stating it's "worth EVERY penny." Room prices can range, with starting rates around $156, but an average room price of $604 is noted, reflecting its luxury status.
8. Common Complaints
Despite the overwhelmingly positive reviews, a few minor recurring issues or criticisms have been noted. Some guests have expressed dissatisfaction with additional costs for certain amenities, specifically mentioning the spa access fee (EUR 30 per person) and the surcharge for valet parking (EUR 30 per night). There was an isolated report of air conditioning struggling to cool the old building during extremely hot weather, prompting staff to provide fans. One rare, concerning complaint involved a personal possession going missing from a room, which the hotel reportedly failed to resolve.
Sources
Google Reviews
458 reviews
Recent Guest Reviews
Luis Zamora
Hotel Palazzo Gattini was an amazing experience. My wife, son, and I spent four days at the hotel and had a phenomenal stay from the very beginning. We were picked up directly from the parking lot, and upon arrival we were warmly greeted by Carmen, whose hospitality immediately made us feel welcome. Breakfast each morning was phenomenal, and the bar was excellent as well. I highly recommend this h...
Response from the owner
Dear Mr Zamora,<br>thank you very much for taking the time to share such a wonderful review of your stay at Hotel Palazzo Gattini.<br>We are truly delighted to know that you, your wife, and your son e...
Debbie Lublin
I am writing this from the bed in our room. I would say this is probably one of the best hotels in Matera. The view from the rooftop terrace is spectacular. The spa is spectacular. A perfect couples retreat. The breakfast was perfect. The staff is very kind and they speak English when needed which is a huge plus! Thank you for a lovely stay.
Response from the owner
Dear Debbie,<br> thank you so much for taking the time to share such wonderful feedback.<br> We are truly delighted to know that your stay has been so enjoyable, from the comfort of your room to the b...
Viveka Leksell
Watch out - Make sure, you have to have a confirmed room facing the valley, with sun and light. The so called 'junior suites' facing the cathedral are dark, lugubrious and not worth the money, sorry! The staff tried with arguments that in this boutique hotel "all rooms are different"... no kidding, our traveling companions got a 'junior suite' with a view, light, sunrise and sunset + terrace and ...
Response from the owner
Dear Ms Leksell,<br>thank you for taking the time to share your experience. As explained during your stay, one of the two rooms in your party was upgraded free of charge to a higher category, and this...
Camille Thouvenin
Absolutely unacceptable for a five-star hotel. When the bill arrived, it already included a 15% “optional” service charge — printed in black and white, as if mandatory. The waitress immediately told me with a smile that it was “optional” and that she could go back and redo the bill without it… as if this little charade were perfectly normal. That is not optional, that is pressure. I actually fel...
Response from the owner
Dear Camille,<br>thank you for sharing your experience at the Roof Garden Bar of Palazzo Gattini, and I am sorry to hear that you perceived the service negatively. I would, however, like to clarify th...
Adrian Baker
Outstanding hotel with staff that go above and beyond, you will not be disappointed if you stay here, rooms are clean and bright, the public areas smell fantastic and the staff are at another level and I have stayed in may hotels for both work and holidays! Nico from the restaurant came to my aid, sorting me out post knee op after over enjoying the history of the town. Thank you again!!
Response from the owner
Dear Mr. Baker,<br>Thank you for your outstanding feedback and for choosing to stay with us.<br>We are thrilled to read that you enjoyed every aspect of your experience.<br>Your kind words about our t...
Svetlana (Lana)
We chose Gattini Hotel for our wedding and it was an unforgettable experience! Our room had breathtaking views of the Sassi! The service was exceptional—attentive to every detail and always ready to help, making our stay and our wedding day truly special. Thanks a lot to every member of staff for it! 🥰 An important moment was the hotel’s thoughtfulness in accommodating our elderly guest with mo...
Marriott
