What is Palazzo Gattini Luxury Hotel?

Palazzo Gattini Luxury Hotel is a Selected hotel located in Matera, Italy. It has been recognized by the Michelin Guide for its exceptional hospitality and unique experience.

How many Michelin Keys does Palazzo Gattini Luxury Hotel have?

Palazzo Gattini Luxury Hotel has been awarded Selected by the Michelin Guide, indicating a very special stay.

Where is Palazzo Gattini Luxury Hotel located?

Palazzo Gattini Luxury Hotel is located in Matera, Italy, in the Europe region.

What makes a Selected hotel special?

Selected hotels provide very special stays with excellent service and a unique sense of place.

How do I book Palazzo Gattini Luxury Hotel?

You can view more details and booking information for Palazzo Gattini Luxury Hotel through the Michelin Guide website. Each Michelin Keys hotel offers a unique booking experience tailored to their guests.

Palazzo Gattini Luxury Hotel | Selected in Matera, Italy

Name: Palazzo Gattini Luxury Hotel
Address: Via del Duomo, 7, 75100 Matera MT, Italy, Matera, Europe, Italy
Rating: 4.5

Expert Review: Palazzo Gattini Luxury Hotel

Palazzo Gattini Luxury Hotel, a Michelin Key Selected property in Matera, Italy, consistently receives glowing reviews for its unique blend of historic elegance and modern luxury. Housed in a magnificently restored 18th-century palace, once the noble residence of the Gattini Counts, the hotel offers a truly immersive experience in the heart of Matera's UNESCO World Heritage Sassi district.

1. Overall Rating & Sentiment

The overall sentiment for Palazzo Gattini Luxury Hotel is overwhelmingly positive, with guests frequently describing their stays as "wonderful," "superb," "incredible," and "out of this world". Review platforms reflect this high satisfaction: it scores 9.4 on Booking.com, 9.3 on Agoda, and 9.4 on Kayak. The Michelin Guide awards it an impressive 19.8 out of 20 for overall experience, with perfect scores for cleanliness.

2. Key Highlights

Guests consistently laud several aspects of Palazzo Gattini. Its location is frequently cited as "amazing" and "perfect," offering breathtaking views of the Sassi and the Matera Cathedral. The design and historical charm of the meticulously restored palazzo, which preserves its original architecture while incorporating contemporary comforts, are also major draws. The exceptional service and friendly staff are recurring themes in guest feedback. Furthermore, the unique spa, carved into ancient cisterns, featuring a thermal pool, Turkish bath, and sensory showers, is a significant highlight for relaxation and well-being.

3. Room Quality

The hotel's 20 rooms and suites offer refined hospitality, where historic charm meets contemporary comfort. Each room is uniquely decorated, often featuring stone bathrooms and preserving the original architecture with fine fabrics, handcrafted finishes, and natural materials. Accommodations are well-equipped with modern amenities such as air conditioning, a seating area with a sofa, flat-screen TVs with satellite channels, minibar, soft bathrobes, and high-quality courtesy sets. Some suites boast vaulted ceilings, bathtubs reminiscent of Roman fountains, and even large private terraces with pools or hot tubs, offering panoramic views.

4. Dining Experience

Palazzo Gattini is home to the Le Bubbole Restaurant, which offers a gastronomic experience celebrating Lucanian cuisine with seasonal and local ingredients. Breakfast is particularly praised, made with local products and offering delicious options, including gluten-free choices. During summer, dinner can be enjoyed on the terrace, providing spectacular views overlooking the Sassi. The restaurant offers three different ambiances, catering to various preferences from breakfast through dinner.

5. Service & Staff

Guest feedback consistently highlights the exceptionally friendly, helpful, and accommodating nature of the staff. Many reviews commend the staff for being "incredibly friendly and helpful," "well trained," and going "above and beyond" to ensure a memorable stay, from providing directions to arranging appointments. The service quality is frequently described as "top-rate" and "outstanding."

6. Location & Accessibility

The hotel boasts a prime location in the Matera Sassi area, a UNESCO World Heritage Site, directly overlooking the Cathedral. Guests appreciate its central position, offering easy access to Matera's most iconic landmarks and attractions, including the Chiesa di Santa Lucia alle Malve and Casa Noha, which are just steps away. As Matera's historic center is a restricted traffic area, the hotel provides a convenient shuttle service for guests arriving by car, transporting them from a nearby partner car park. Airport transfer services are also available.

7. Value & Pricing

While considered a luxury property, many guests feel that Palazzo Gattini offers excellent value for money. It holds a value for money rating of 9.1 on Booking.com and an impressive 9.8 on Agoda, with guests stating it's "worth EVERY penny." Room prices can range, with starting rates around $156, but an average room price of $604 is noted, reflecting its luxury status.

8. Common Complaints

Despite the overwhelmingly positive reviews, a few minor recurring issues or criticisms have been noted. Some guests have expressed dissatisfaction with additional costs for certain amenities, specifically mentioning the spa access fee (EUR 30 per person) and the surcharge for valet parking (EUR 30 per night). There was an isolated report of air conditioning struggling to cool the old building during extremely hot weather, prompting staff to provide fans. One rare, concerning complaint involved a personal possession going missing from a room, which the hotel reportedly failed to resolve.