Palazzo Dipinto

Palazzo Dipinto, a Michelin Key Selected property in Lucca, Italy, consistently receives high praise from guests for its blend of historic charm and modern luxury, coupled with exceptional service and a prime location.

1. Overall Rating & Sentiment

Palazzo Dipinto garners an overwhelmingly positive sentiment and high ratings across various platforms, including 9.3/10 on Kayak and Booking.com, and 9.4/10 on Trip.com. Guests frequently describe their stays as "wonderful," "fabulous," and "outstanding," highlighting an excellent blend of quality and value.

2. Key Highlights

Guests consistently love Palazzo Dipinto for several key aspects:

• Exceptional Service: The staff is frequently lauded as friendly, professional, and incredibly helpful, contributing significantly to a comfortable and memorable stay.
• Prime Location: Situated in the heart of Lucca's historic center, the hotel offers unparalleled access to major attractions and is perfect for exploring the city on foot.
• Elegant Design: The hotel, a beautifully converted 13th-century palace, seamlessly blends contemporary Italian design with original architectural features like wooden beams and exposed brick.
• Delicious Breakfast: The breakfast buffet is a recurring highlight, offering a wide and high-quality selection.

3. Room Quality

The 19 rooms at Palazzo Dipinto are described as spacious, comfortable, and impeccably clean, featuring a modern and refined design. They incorporate neutral-toned modern Italian furniture while retaining period-correct details such as antique timbered ceilings and polished wooden floors. Amenities include flat-screen TVs, minibars, air conditioning, and tea/coffee makers. Bathrooms are indulgent, with elegant showers, high-quality toiletries, and often bidets and hairdryers. Some rooms also offer seating areas or views of the city or inner courtyard. The rooms are fully soundproofed for guest comfort.

4. Dining Experience

The dining experience at Palazzo Dipinto is centered around its highly-praised breakfast. A delicious and extensive buffet is offered daily, featuring continental, American, and traditional Italian options, with a wide selection of local and seasonal products, fragrant desserts, and freshly made coffee, cappuccino, tea, and herbal teas upon request. Breakfast can be enjoyed in the hotel's elegant bar lounge, the intimate internal courtyard, or during warmer months, outside in the picturesque Piazza del Palazzo Dipinto. While there isn't a full-service restaurant for lunch or dinner, the hotel's 24-hour bar provides a refined selection of drinks and delicious snacks in a welcoming and modern environment.

5. Service & Staff

The service and staff at Palazzo Dipinto consistently receive glowing reviews. Guests frequently commend the team for being "extremely friendly," "helpful," "professional," and "attentive". They are quick to assist with recommendations, reservations, and ensuring an unforgettable stay tailored to individual needs. The 24-hour reception and concierge services further enhance the guest experience.

6. Location & Accessibility

Palazzo Dipinto boasts an unrivaled location in Lucca's historic center, overlooking Piazza del Palazzo Dipinto. It is within easy walking distance of numerous major attractions, including Piazza San Michele (a few steps away), the ancient city walls, Lucca Cathedral (10-minute walk), Guinigi Tower, Piazza dell'Anfiteatro, and Via Fillungo, the main shopping street. The Lucca Railway Station is approximately a 10-minute walk from the hotel, making it an accessible base for exploring. Galileo Galilei Airport in Pisa is about 25-36 km away. The hotel also offers a private garage for guests arriving by car, though this incurs a daily fee.

7. Value & Pricing

Palazzo Dipinto is generally considered to offer good value for money, reflected in an 8.7 "value for money" rating on Booking.com. Prices typically start from approximately $188 to $204 per night, varying based on room type and booking platform. While some guests found a triple room at €400 per night to be a bit expensive, the overall consensus points to a worthwhile investment for the quality of the experience. Parking in the hotel's garage is available for an additional fee of €25 per day.

8. Common Complaints

While reviews are overwhelmingly positive, a few minor recurring issues have been noted:

• Limited On-site Dining: Beyond the highly-rated breakfast and a bar serving snacks, the hotel does not have a full-service restaurant for lunch or dinner.
• Coffee in Rooms: Some guests mentioned a desire for a coffee machine in their rooms, though many rooms do include tea/coffee making facilities.
• Parking Fee: The private garage parking comes with a daily charge, which some guests noted.

Sources

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