Noku Phuket

Noku Phuket, a Michelin Key Selected property, consistently garners high praise for its luxurious offerings, serene ambiance, and exceptional service. Nestled on a hillside overlooking Chalong Bay, this 5-star resort provides a tranquil escape from Phuket's bustling tourist areas.

1. Overall Rating & Sentiment

Noku Phuket receives an impressive overall rating, averaging 8.8 on Agoda, 8.9 on Booking.com, and 9.0 on Trip.com. Guests frequently describe it as a luxurious haven, excellent, stunning, peaceful, and tranquil, making it a top choice for a memorable and relaxing getaway. The Michelin Key selection further underscores its reputation for quality.

2. Key Highlights

Guests consistently laud Noku Phuket for several standout features:

• Exceptional Service: The staff's hospitality and attentiveness are frequently cited as a major highlight, with a service rating of 9.324 on Agoda.
• Design & Ambiance: The resort boasts stunning architecture with elegant lines and modern design, blending seamlessly with the lush tropical surroundings. The overall atmosphere is peaceful, private, and offers a sense of tranquility.
• Panoramic Views: Its hilltop location affords breathtaking panoramic views of Chalong Bay, which can be enjoyed from various points, including the infinity pool, restaurant, and bar.
• Wellness Facilities: A substantial wellness center features individual spa pavilions, an infrared room, steam saunas, a fully equipped gym, and a yoga studio, providing ample opportunities for relaxation and rejuvenation.
• Sustainability: Noku Phuket has been awarded the BCA Green Mark Gold in 2022 and 2025, demonstrating its commitment to sustainable design through features like rainwater harvesting and conservation of mature trees.

3. Room Quality

Built in 2022, Noku Phuket offers 87 modern and stylish rooms, including Studio Lofts and various Villa types. The accommodations are spacious and well-appointed, featuring elegant decor and modern furnishings in soft, earthy tones that complement Thai modern architecture.

• Studio Lofts (61 sqm) come with large bathrooms, private balconies, and some even include outdoor whirlpools, often overlooking forested hills.
• Hill Villas with Private Pools (99-165 sqm) provide luxurious living space, often with wonderful sea views over Chalong Bay.
• Grand Villas (ranging from 526 to 718 sqm), such as Ginger, Lemongrass, Basil, and Mint, feature multiple bedrooms, fully equipped kitchens, and private pools, ideal for larger groups or families.

Rooms are equipped with air-conditioning, private bathrooms, flat-screen TVs with satellite/cable channels, minibars (often replenished daily with certain packages), free Wi-Fi, electric kettles, and safety deposit boxes. Guests appreciate the cleanliness, trendy design, spaciousness, and the pleasant scent in the rooms and bathrooms.

4. Dining Experience

The resort features "Embrace," its main restaurant, which serves a diverse menu of high-quality Thai and international cuisines. Guests find the food to be of excellent quality and reasonably priced.

• Breakfast: A delicious and varied buffet breakfast is offered at Embrace, including continental, American, buffet, and vegetarian options, alongside Thai-style noodles and other Asian dishes.
• Floating Breakfast: For an indulgent experience, guests staying in rooms with private pools can arrange for a floating breakfast.
• The Terrace: This bar provides a relaxing setting for cocktails with impressive panoramic views of Chalong Bay.
• In-Room Dining: 24-hour room service is available for guests who prefer to dine in the comfort and privacy of their accommodation. Private BBQ sessions in villas can also be arranged.

5. Service & Staff

The service and staff at Noku Phuket consistently receive rave reviews, with a high rating of 9.2 for staff on Booking.com. Guests frequently highlight the team's exceptional friendliness, helpfulness, and accommodating nature. Many recount instances of staff going above and beyond, such as organizing surprise birthday arrangements or providing prompt assistance. The resort also offers convenient buggy service to navigate the hilly terrain.

6. Location & Accessibility

Noku Phuket is situated on a tranquil hillside overlooking Chalong Bay, approximately 45 minutes from Phuket International Airport. It offers a peaceful retreat away from the more crowded tourist hubs.

• Nearby Attractions: The resort is a short walk from Chalong Temple (1.2 km) and within easy reach of the Phuket Big Buddha (5 km), Chalong Pier, and Jungceylon Shopping Center.
• Shuttle Service: Complimentary shuttle services are provided to key attractions like Kata Beach (9 km away), the Big Buddha, Phuket Old Town, and Central Floresta shopping mall, making exploration convenient despite its slightly secluded location.
• Considerations: While appreciated for its tranquility, some guests note that the location means being 20-40 minutes away from main areas, which might be a factor for those seeking constant direct beach access or walkable nightlife.

7. Value & Pricing

Noku Phuket is highly regarded for its exceptional value for money, with an average rating of 8.8-8.9. While specific pricing can vary, the average room rate has been noted around $204-$268. Guests feel that the resort delivers incredible amenities and services at a reasonable cost, offering a luxurious experience without breaking the bank. Special packages often include daily breakfast, daily minibar replenishment, and sometimes a set dinner or airport pickup.

8. Common Complaints

While overwhelmingly positive, some minor criticisms have been noted by guests:

• Location: For some, the hotel's secluded, hilly location means reliance on the shuttle or buggy service, and it's not ideal for those prioritizing direct beach access or being within walking distance of numerous attractions.
• Room Issues: Isolated incidents included a "King bed" being two twin beds pushed together, leading to discomfort, and some minor issues with TV signal quality or bathroom amenities.
• Private Pools: A few guests found the private pools in villas to be quite small.
• Other Amenities: A strong mold smell in the gym was reported by one guest. One guest mentioned overpriced food and basic maintenance issues, though they still recommended the spa. There was also an isolated comment about manual keys instead of a modern key card system.

Sources

1. agoda.com
2. phuket101.net
3. mythailand.com.au
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5. michelin.com
6. booking.com
7. trip.com
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11. viaresorts.com
12. com-phuket.com
13. michelin.com
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15. trip.com
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18. nokuhotels.com