Nana Princess

Nana Princess in Crete, Greece, a Michelin Key Selected property, consistently receives exceptional acclaim for its luxurious offerings, outstanding service, and serene ambiance. Guests frequently describe their stays as unforgettable and exceeding expectations.

1. Overall Rating & Sentiment

The overall rating and sentiment for Nana Princess are overwhelmingly positive, with guests frequently using terms like "outstanding," "exceptional," and "truly beyond expectations". The hotel is lauded as a five-star luxury destination that masterfully balances ultra-luxury with a relaxed atmosphere. It is widely regarded as a top holiday destination, perfect for those seeking a peaceful and tranquil retreat.

2. Key Highlights

Guests consistently highlight several key aspects of Nana Princess:

• Impeccable Service: The staff's kindness, attentiveness, and willingness to go the extra mile are frequently praised.
• Luxurious Design & Comfort: The hotel's elegant and contemporary design, combined with thoughtful details, creates a glamorous yet relaxed environment.
• Private Pools: The prevalence of private pools in most suites and villas is a major draw, offering an exclusive and relaxing experience.
• Exceptional Dining: The quality and variety of food across its restaurants, including options by a Michelin-starred chef, receive high commendation.
• Private Beach Access: The hotel boasts a beautiful private sandy beach, where guests can enjoy drinks and snacks with the touch of a button.
• Comprehensive Facilities: A well-equipped gym, spa, and access to the sister hotel's waterpark and kids' club are also appreciated.

3. Room Quality

The rooms, suites, and villas at Nana Princess are described as breathtakingly beautiful, spacious, and impeccably designed. Each detail is thoughtfully considered, from monogrammed stationery and locally sourced refreshments to designer Hermes toiletries and chromotherapy lighting in the bathrooms. Most accommodations feature private heated pools, floor-to-ceiling windows with spectacular sea views, and modern amenities such as Bluetooth integration, Wi-Fi, and LCD Mirror TVs. The design is chic, modern, and bright, often incorporating warm wood furniture and artwork by a Greek artist. Daily room cleaning and turndown service ensure a pristine and comfortable environment.

4. Dining Experience

The dining experience at Nana Princess is consistently rated as excellent to exquisite. The hotel features three main restaurants:

• Carpe Diem: Serves a sumptuous buffet-style breakfast with a wide variety of local delicacies, cheeses, meats, fish, fruits, vegetables, and fresh pastries, often with majestic sea views. A la carte options are also available for breakfast.
• Eternal Blue: A beachfront seafood restaurant offering fresh fish, seafood, and a daily sushi selection, with an à la carte evening menu crafted by Michelin-starred chef Lefteris Lazarou, providing a romantic dining experience.
• Meat-In Point: Offers delicious Greek salads and meze for lunch, and an à la carte dinner menu featuring mouth-watering meat cuts, fresh pasta, and dishes inspired by Mediterranean and international flavors, also with creations by Chef Lefteris Lazarou.

Guests also praise the excellent room service, which is quick and offers a wide range of options from lighter meals to main courses and desserts. There are several bars, including the rooftop Artemis Lounge, perfect for cocktails and sunset views, and a swim-up bar.

5. Service & Staff

The service and staff at Nana Princess are frequently highlighted as "impeccable," "attentive," "friendly," and "beyond expectations". Guests feel treated like royalty or family, with staff demonstrating genuine care, compassion, and professionalism. Personalized touches, such as welcome drinks, personalized pens upon arrival, and staff remembering guest preferences, are common. The hotel offers a convenient WhatsApp service for booking taxis, getting recommendations, and organizing day trips, with quick responses. Even during difficult times, such as a guest's medical emergency, the staff's support and humanity were profoundly appreciated. Buggy service around the resort and fast room service are also noted as excellent.

6. Location & Accessibility

Nana Princess is located on the northern shores of Crete, on a peninsula outside the coastal town of Hersonissos. It's less than a half-hour drive from Heraklion Airport, making it easily accessible. While it offers a secluded and tranquil experience, it is only about 2.5 km from the lively center of Hersonissos, allowing guests to explore its nightlife if desired. The central location also serves as an ideal base for exploring Crete's historical and natural wonders, including the Palace of Knossos (25 minutes by car), Old Hersonissos (8 minutes), and the island of Spinalonga (45 minutes by car). A nearby shopping mall and golf course are also accessible.

7. Value & Pricing

While Nana Princess is a luxury property, many guests feel it offers excellent value for the quality of service, facilities, and overall experience provided. Rates can start from approximately $287. It is considered a truly 5-star hotel. It's worth noting that heating private pools may incur an additional cost, though some guests found the main pools and private beach sufficient without it.

8. Common Complaints

Reviews indicate very few common complaints for Nana Princess. The overall feedback is overwhelmingly positive. Minor points of criticism that occasionally arise include:

• Pool Temperature: Some guests visiting in October found the outdoor and unheated indoor pools a little cool.
• Live Music Entertainment: One guest suggested enhancing the live music entertainment in the bar to better capture the desired atmosphere.
• Location for Walking: While the location is praised for accessibility to attractions, it's noted that walking to the nearest town might not be pleasant due to being along a road with cars.
• Kid-Friendly Amenities: While families are welcome, the more extensive kid-friendly amenities like the waterpark and kids' club are primarily at the neighboring sister property, Nana Golden Beach, although Nana Princess guests have free access.

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