Mansard Riyadh, a Radisson Collection Hotel

Mansard Riyadh, a Radisson Collection Hotel, Riyadh, Saudi Arabia, a Michelin Key Selected property, generally receives high praise for its luxurious ambiance, sophisticated design, and exceptional service, though some guests note inconsistencies.

1. Overall Rating & Sentiment

The hotel garners an impressive overall rating, with guests frequently describing their stays as "exceptional" and "luxurious." The general sentiment is overwhelmingly positive, highlighting a blend of comfort and elegance. On platforms like Booking.com, it holds an 8.7 rating, with high scores for cleanliness (8.9), facilities (9.0), comfort (9.1), and staff (9.1). Agoda.com shows an 8.8 overall rating, with cleanliness at 9.0 and staff performance at 9.0.

2. Key Highlights

Guests consistently laud several aspects of Mansard Riyadh:

• Design & Atmosphere: The hotel is celebrated for its beautiful, luxurious, and unique Parisian-style design with Salmani architectural lines, featuring oak panels, stone floors, and tasteful Art Deco furniture. It aims to evoke an "upmarket Parisian neighbourhood" with its tree-lined "boulevard" and buildings named after French landmarks like Madeleine and Sorbonne.
• Amenities: Exceptional facilities include a spa (L'Occitane Spa is upcoming), sauna, fitness center, and an indoor swimming pool. Suites and apartments also offer practical features like spacious living rooms, whirlpool baths, and modern kitchens, catering to both short and extended stays. Free on-site private parking and valet service are also appreciated.
• Service: The staff's friendliness, helpfulness, and quick cooperation are frequently highlighted as a major positive.
• Location: While Riyadh's traffic can be challenging, the hotel's location is generally considered convenient and perfect, especially for its proximity to the King Abdullah Financial District and easy access to city attractions and business areas.

3. Room Quality

The rooms at Mansard Riyadh are described as spacious, clean, and beautifully designed. They feature luxurious accommodations with air-conditioning, private bathrooms, and modern amenities. Guests can expect soundproofed rooms, city views, free WiFi, and in some larger units, two bathrooms. Suites and apartments are well-equipped for longer stays, offering kitchens. Pillow-top mattresses contribute to comfort. However, some isolated complaints mention hard mattresses and air-conditioning noise.

4. Dining Experience

Mansard Riyadh offers a diverse and highly-regarded dining experience with multiple restaurants serving American and international cuisines.

• L'Ami Davé: A high-end Parisian fine dining establishment with attentive service and a menu featuring French classics.
• Sadelle's Riyadh: An elegant New York-style diner offering Italian American dishes, including all-day breakfast options like Eggs Benedict, omelets, and French toast. The breakfast at Sadelle's is particularly noted for its quality and good service.
• Executive Lounge: Provides a corporate feel with a buffet for breakfast, lunch, and dinner, featuring Arabic and international dishes.
• Carbone: An upcoming restaurant concept paying homage to mid-20th century NYC Italian restaurants. Breakfast options include continental, American, full English, and halal.

5. Service & Staff

The service and staff at Mansard Riyadh receive exceptional ratings for being friendly, helpful, welcoming, and professional. Guests frequently praise individual staff members for going "above and beyond" to ensure a memorable stay, even assisting with special requests like room decorations for birthdays. Valet service is often described as fast and efficient. However, some negative feedback exists, mentioning instances of unprofessional staff communication, slow response times for room service, and a lack of assistance with luggage upon arrival.

6. Location & Accessibility

The hotel is strategically located in Riyadh, near the King Abdullah Financial District, making it a popular choice for business travelers and those seeking access to the city's vibrant attractions. It offers convenient access to shopping centers and entertainment venues. While Riyadh's traffic can be an issue, the hotel's placement is still considered ideal. Public transport stations like As Sadhan are nearby, and ride-hailing services are readily available. King Khalid International Airport is approximately 30 km away.

7. Value & Pricing

Mansard Riyadh offers a luxurious experience, but opinions on its value for money vary. Some guests find the pricing to be high, especially during peak times like Riyadh season, and believe it doesn't always justify the quality or service compared to other luxury options in the city. With an average price per room around $555, it is significantly higher than the city's average of $184, though some perceive it as offering "exceptional value" for its lavish amenities and world-class services.

8. Common Complaints

While largely positive, some recurring criticisms include:

• Noise Issues: Poor sound isolation is a notable complaint, with guests reporting noise from adjacent rooms, corridors (e.g., vacuum cleaning), and street traffic.
• Service Inconsistencies: Despite generally positive feedback, some guests experienced issues like lack of luggage assistance, slow room service response, and unprofessional front desk interactions, including unaddressed complaints.
• Maintenance & Cleanliness: Although highly rated for cleanliness overall, isolated incidents of dusty rooms and even a cockroach were reported. Issues like leaking vanity pipes and fridges were also mentioned, though quickly resolved.
• Executive Lounge: One review specifically highlighted an "unacceptable executive lounge" which "tainted the entire stay."
• Walkways: The hotel's layout requires walking outside to access certain areas like restaurants or the spa, which some guests found inconvenient, suggesting shaded walkways or mist machines.
• Room Deficiencies: Hard mattresses and constant air-conditioning noise have been mentioned in some reviews.

Sources

1. booking.com
2. agoda.com
3. booking.com
4. listmag.com
5. michelin.com
6. hoteles.com
7. hotels-riyadh.com
8. expedia.com
9. almosafer.com
10. radissonhotels.com