Maison Volver
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Hotel Details
Location
Maison Volver · Arles, France
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Expert Review: Maison Volver
Maison Volver in Arles, France, a property recognized in the MICHELIN Guide hotel selection, generally receives positive feedback for its unique charm, excellent service, and prime location, though some recurring concerns exist regarding room size and breakfast pricing.
1. Overall Rating & Sentiment
The overall sentiment for Maison Volver is largely positive, with guests frequently praising its atmosphere and service. However, a common point of contention is the perceived value for money, particularly concerning room size, which some guests feel doesn't align with a 4-star rating.
2. Key Highlights
Guests consistently highlight several aspects that make Maison Volver stand out:
- Location: Its central position within Arles' historic center is a major draw, allowing easy access to attractions and the train station.
- Service & Staff: The friendly, attentive, and welcoming staff receive high commendations, with many guests appreciating the personalized hospitality.
- Design & Ambiance: The hotel is celebrated for its stylish, bohemian, and vintage decor, creating a warm and cozy, home-like atmosphere. Each of its 18 rooms is uniquely decorated.
- Cleanliness: The hotel maintains a high standard of cleanliness throughout its premises.
- Restaurant/Bar: The on-site restaurant and lively cafe/bar with sidewalk seating are appreciated by guests.
3. Room Quality
Maison Volver's rooms are individually decorated, featuring a mix of antiques and modern Scandinavian design elements. Details like terrazzo floors, white linen curtains, Murano lamps, colorful wallpaper, and kimonos instead of standard bathrobes contribute to their unique character. Bathrooms are often light-filled and stocked with natural products, with most standard rooms offering showers and some deluxe rooms and suites including bathtubs. Guests report comfortable beds. However, a significant number of guests express dissatisfaction with the size of the standard rooms, describing them as "tiny" or "far too small," especially the Double Standard Room options, which measure around 13 square meters. Suites, at 25 square meters, offer more generous space and typically include a living area with a sofa and writing desk.
4. Dining Experience
The hotel features a lively restaurant with sidewalk seating that serves seasonal produce and local wines. Guests can enjoy "Spanish planchas" and other homemade dishes from brunch until the last drink. A gourmet homemade breakfast is available daily, with continental and buffet options offered, and it can be delivered to rooms or enjoyed alongside locals. Vegetarian options are available, and the food is often locally sourced. There is also a Moroccan restaurant on-site. While the breakfast quality is generally praised as delicious, some guests have found it to be overpriced.
5. Service & Staff
The service and staff at Maison Volver consistently receive high praise. Guests describe the team as friendly, attentive, helpful, and welcoming. Many appreciate the "beautiful attention to every detail" and felt well attended to. Staff members are noted for their willingness to assist and even engage guests in practicing French.
6. Location & Accessibility
The hotel boasts an excellent, central location in Arles, nestled within the historic city walls in the Cavalerie district. It's just a short walk (5-10 minutes) from Arles Train Station, making it convenient for travelers. Popular attractions such as the Roman Amphitheater, Place de la Republique, the Roman Theatre Antique, and the Van Gogh Foundation are all within easy walking distance. The hotel offers a taxi service, and public parking is available nearby (1€ for one hour and free from 7pm to 9am).
7. Value & Pricing
Value and pricing elicit mixed reviews. While the hotel is praised for its design and location, many guests feel that the room rates, particularly for the smaller standard rooms, do not offer sufficient value for a 4-star establishment. The breakfast, while enjoyed, is also frequently mentioned as being overpriced. Prices can vary significantly depending on the season, with typical rates around €200-€260 per night in mid-September. The hotel is pet-friendly, though a surcharge of €15 per animal per night applies.
8. Common Complaints
The most common complaints revolve around:
- Room Size: A recurring criticism is that many rooms, especially the standard double rooms, are too small and can feel claustrophobic, particularly in warm weather.
- Breakfast Price: While the quality is good, some guests consider the breakfast to be overpriced.
- Lack of Elevator: The upper floors are accessible by stairs only, which may be an inconvenience for some guests with heavy luggage or mobility issues.
- Minor Room Issues: Isolated comments mention uncomfortable chairs, too many cushions with nowhere to put them in small rooms, or occasional WiFi issues in specific rooms.
Sources
Points to Consider
- •The most common complaints revolve around:
- •Room Size: A recurring criticism is that many rooms, especially the standard double rooms, are too small and can feel claustrophobic, particularly in warm weather.
- •Lack of Elevator: The upper floors are accessible by stairs only, which may be an inconvenience for some guests with heavy luggage or mobility issues.
- •Minor Room Issues: Isolated comments mention uncomfortable chairs, too many cushions with nowhere to put them in small rooms, or occasional WiFi issues in specific rooms.
Google Reviews
352 reviews
Recent Guest Reviews
Timothé Felix
Considering this is a 4 star hotel, here is my experience : Strong points : + Cheap in November (90€ or more) + The bed is comfortable. Weak points : - The service - depends on the receptionist and their mood. - The view - Beautiful view of a parking lot complete with drug dealers. - The noise - Not sure if it's the nighttime personnel or other customers but I woke up several times in the span o...
Response from the owner
Dear Timothé,<br><br>Thank you for taking the time to share your feedback, although we regret the particularly harsh and, in some respects, malicious tone of your comments, which do not reflect the re...
Tracey S (Tracey S.)
Perfectly located little hotel in Arles with a nice restaurant. The staff was extremely helpful and the rooms very clean. The rooms are small but well designed with modern fixtures. The bedroom area could benefit from some more light and no boxes of tissues were provided, but these were small inconveniences. We had a very nice light dinner in the restaurant, and the staff provided some wine glasse...
Chris Backhouse
The rooms are elegantly decorated, comfortable and quiet but reasonably small and basic. The restaurant serves a great mix of foods but the prices are on the astronomical side of reasonable. I know this is a popular area but having lived in southern France for 20 years I’m shocked by the prices in Arles around all the tourist spots.
Jose Pauig
Beautifully renovated rooms with warm, soft lighting throughout. The bathroom layout was really useful in a way that I do not expect from most hotels. The staff was very helpful in helping us book spa days at nearby day spas and call restaurants for reservations because our French wasnt the strongest. They were wonderful Fair warning, the sheets are all linen which are very breathable and coolin...
Judith Sol-Dyess
This is a really lovely, old school place with just a few people at the front desk, who really treat you as an honored guest and care about your stay. It's a decent size room by French standards, it's very well located at the start of a pedestrian area, and there are plenty of places within walking distance. I would definitely come back.
Erland Jesper Gustavsson
Such a cozy, chic small hotel with amazing owner couple & staff. Very service minded and friendly. Atmosphere, interior is fantastic. Easy park just behind hotel, in-house resturant with ”tapas style” concept is great, high quality products cooked at the best. We will be back next time in the area. 🙌🏼
