Les Échasses

Les Échasses, a Michelin Key Selected property in Saubion, France, offers a unique and luxurious eco-lodge experience praised for its stunning design, serene natural setting, and high-quality breakfast, though guests have noted inconsistencies in service.

1. Overall Rating & Sentiment

The general sentiment for Les Échasses is overwhelmingly positive, with guests frequently describing it as a "hidden jewel" and a "piece of paradise on earth". The property earns high marks for its location (9.5/10) and cleanliness (9.0/10). However, service receives a notably lower rating (3.5/10), indicating a mixed experience in this area.

2. Key Highlights

Guests are particularly captivated by several aspects of Les Échasses:

• Location: The eco-lodge is celebrated for its serene and beautiful setting, nestled in the heart of the Landes forest, providing a peaceful and quiet atmosphere ideal for disconnection. It's strategically located a few minutes from the ocean, near popular surf spots like Hossegor, Capbreton, and Seignosse.
• Design: The distinctive modernist lodges, known as "Modges," are built from untreated, chemical-free wood and stand elegantly on stilts above a small lake. The interior design boasts a tasteful Danish and Japanese vibe, seamlessly blending with nature to create an aesthetic and sustainable environment.
• Amenities: The property features a seasonal outdoor swimming pool, a small spa area with a sauna and Nordic bath, and a garden. Complimentary amenities include free Wi-Fi, free on-site parking, and a fast-charging station for electric vehicles. Guests can also arrange surf lessons and equipment, and there are three golf courses nearby.

3. Room Quality

The "Modges" and suites at Les Échasses are consistently praised for their spaciousness, comfort, and thoughtful design. Guests report "extremely comfortable" king-size beds and enjoy rooms that are well-equipped and provide a sense of quietude and calm. Many rooms feature a wood-burning stove, a walk-in shower, and a private terrace offering wonderful lake views. Some accommodations, like the Modges, offer 50m² of space, while a Family Lodge can be up to 100m². Each Modge also includes an iPad with a curated music selection.

4. Dining Experience

The dining experience at Les Échasses receives high marks for its quality, particularly breakfast. Guests describe the breakfast as delicious, exceptional, and good value for money, featuring homemade marmalade, honey, and locally sourced cheese. For dinner, the on-site restaurant, "Le Comptoir des Échasses," offers a unique, single menu (available daily except Mondays and Tuesdays) prepared with fresh products from the local market and the hotel's own vegetable garden. The cuisine is described as simple, qualitative, and product-oriented, accompanied by an exceptional selection of natural wines. Reservations are required for dinner, and the restaurant may not be able to accommodate all food restrictions or allergies due to its fresh, market-based approach.

5. Service & Staff

Feedback on service and staff is varied. Many guests highlight the staff's friendliness, warmth, and attentiveness, with some feeling like "privileged guests". The owner is occasionally noted for personally cooking dinner with generosity. However, there are significant complaints regarding service inconsistencies, including a perceived lack of food options beyond the structured breakfast and dinner, and instances of unprofessional interactions. This mixed feedback is reflected in a lower service rating compared to other aspects of the hotel.

6. Location & Accessibility

Les Échasses is located in Saubion, France, a tranquil setting within the Landes forest that ensures a sense of calm and immersion in nature. It serves as an excellent base for exploring the region, situated minutes away from the Atlantic coast beaches near Hossegor, Capbreton, and Seignosse, making it ideal for surf enthusiasts. The larger city of Biarritz is approximately 28 km away, with Biarritz Pays Basque Airport located 27 km from the property. Free parking is available on-site, making it convenient for guests traveling by car.

7. Value & Pricing

While specific value statements vary, the unique, luxurious, and eco-friendly nature of Les Échasses, coupled with its distinctive design and peaceful location, generally positions it as a premium offering. Rates for a stay can start from around $304. The breakfast is often considered good value for money. The hotel also offers various gift packages, such as a "Relaxation stay" for 420 euros and a "Prestige stay" for 800 euros. Guests who appreciate the unique architecture, natural setting, and high-quality amenities often find the experience to be worth the cost.

8. Common Complaints

The most frequently cited criticism revolves around the service, particularly the limited flexibility in dining options beyond the set breakfast and dinner menu, and some reports of unprofessional staff interactions. Some guests also expressed feeling isolated, which could be attributed to the property's secluded layout and the service experience. It's important to note that the "Modges" are generally reserved for guests aged 15 and over, with children under 15 welcome only in the designated Family Lodge. Pets are not permitted at the property. Additionally, a refundable security deposit of €300 is required upon arrival.

Sources

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