Le Royal (Lyon)
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Hotel Details
Location
Le Royal (Lyon) · Lyon, France
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Key Highlights
- ✓Location: Its prime spot on Place Bellecour, between the Saône and Rhône rivers, is frequently cited as "amazing" and "perfect" for exploring Lyon.
- ✓Breakfast: The breakfast experience, whether continental or American, is often highlighted as "delicious" and "excellent."
Expert Review: Le Royal (Lyon)
Le Royal (Lyon), a Michelin Key Selected property, is consistently praised as an elegant and well-located hotel, offering a blend of traditional charm and modern comfort in the heart of Lyon.
1. Overall Rating & Sentiment
Le Royal Lyon generally receives very positive feedback, with guests often describing their stays as "excellent" and "very good." Review scores include an 8.5 out of 10 ("Rated very good") from over 983 reviews and a 4.6/5 from 1,544 reviews on Accor's platform. Many guests give it "5 stars on all levels," highlighting a sentiment of high satisfaction. Its selection by the Michelin Key further underscores its quality and distinction.
2. Key Highlights
Guests consistently laud Le Royal Lyon for several key aspects:
- Location: Its prime spot on Place Bellecour, between the Saône and Rhône rivers, is frequently cited as "amazing" and "perfect" for exploring Lyon.
- Service: The staff's friendliness, attentiveness, and helpfulness are recurrent themes in positive reviews. The hotel also functions as a training ground for the Institute Paul Bocuse hotel school, contributing to its eager and professional staff.
- Design & Comfort: The hotel, housed in a renovated 1888 Haussmann-style building, blends historical restoration with modern touches, featuring classic patterned fabrics and a rich palette of reds and blues. Guests appreciate the clean, well-decorated public spaces and comfortable accommodations.
- Breakfast: The breakfast experience, whether continental or American, is often highlighted as "delicious" and "excellent."
3. Room Quality
The rooms at Le Royal Lyon are described as impeccably clean, well-decorated, and comfortable. Many guests appreciate their spaciousness, with some even having city views. Rooms feature air conditioning, soundproof windows, carpet flooring, private bathrooms with walk-in showers, mini-bars, and tea/coffee making facilities. Some guests have specifically praised the "best pillows EVER" for exceptional comfort. While the decor blends historical and contemporary elements, some smaller rooms might feel limited in space.
4. Dining Experience
Le Royal Lyon offers a notable dining experience. "Côté Cuisine" is lauded for serving "one of the best breakfasts in Lyon," with a variety of options including continental, American, buffet, vegetarian, and gluten-free choices, featuring local specialties and fresh pastries. The gastronomic restaurant, "l'Institut," under Chef Cyril Bosviel, offers contemporary and delectable upscale French cuisine, sourced locally. Additionally, the "Côté Bellecour" lounge bar provides a cozy setting for drinks.
5. Service & Staff
The service and staff at Le Royal Lyon are consistently highly praised. Guests frequently describe the team as "friendly, eager to please and amazingly helpful." Terms like "attentive and helpful," "high professional and courteous staff," and "exceptional" appear across numerous reviews. The hotel's connection to the Institute Paul Bocuse means guests often interact with enthusiastic staff committed to hospitality.
6. Location & Accessibility
The hotel boasts an "excellent location in the heart of Lyon" at 20 Place Bellecour, positioned between the Saône and Rhône rivers. This central spot provides easy access to major attractions like the Musée Miniature et Cinéma (less than 0.6 miles away) and the Museum of Fine Arts (a 15-minute walk). A convenient metro stop is just one block away, connecting guests to Lyon Perrache Train Station (1 km away) and Lyon Part-Dieu Train Station (3 km away). For those arriving by car, valet parking is available, and public parking garages are a short walk away.
7. Value & Pricing
Le Royal Lyon is considered a luxurious hotel, with room prices reflecting its 5-star status and prime location. Standard rooms typically range from $174 to $306, and suites from $256 to $381, with an average price recently found around $230-$242 per night. While this places it in a higher price bracket, many guests feel it offers "good value" and can be "surprisingly affordable" for the exceptional experience provided. However, some guests find the breakfast to be on the pricier side (around €27 per person).
8. Common Complaints
While largely positive, some recurring criticisms include:
- Room Size: Some guests have found the smallest rooms to be "very tired and extremely small," lacking sufficient space for luggage.
- Maintenance Issues: Isolated complaints mention issues like carpets coming up in certain rooms or a noisy air conditioning unit.
- Bathroom Size: A few reviews noted that some bathrooms were not spacious enough.
- Limited Facilities: The hotel primarily focuses on its core offerings and does not feature extensive facilities such as a health club, spa, or large meeting spaces.
- Concierge Knowledge: One guest reported a concierge being unhelpful with restaurant recommendations for a specific day.
Sources
Points to Consider
- •While largely positive, some recurring criticisms include:
- •Room Size: Some guests have found the smallest rooms to be "very tired and extremely small," lacking sufficient space for luggage.
- •Maintenance Issues: Isolated complaints mention issues like carpets coming up in certain rooms or a noisy air conditioning unit.
Google Reviews
1,022 reviews
Recent Guest Reviews
Amanda Gelowitz
Great location. Could see the metro station right out the window as well as the water on either side. 8 min walk to the old town. Small grocery store across the street. Many, many shops and restaurants nearby. Staff were friendly all around. Beds were comfy and place was clean. Housekeeping would come around in the evenings to turn the beds down and provide chocolates. The showers were a weird set...
Response from the owner
Dear Madam,<br><br>Thank you for your feedback regarding your recent stay at Le Royal Hotel Lyon - MGallery Collection. We are pleased to hear that you appreciated our prime location, friendly staff, ...
Colin H
I arrived in the rain by car and was met by 2 members of the hotel staff who had an umbrella and helped with my bag, a great start to my stay! My studio room looking out on Bellecour was very spacious and well equipped. Bathroom had a large walk in shower and was also well laid out. Every step of my stay the staff were very helpful. Will stay here again!
Response from the owner
Dear Monsieur,<br><br>Thank you for sharing your delightful experience at Le Royal Hotel Lyon - MGallery Collection. We are thrilled to hear that our staff's assistance upon your arrival made a positi...
Kevin Kiger
The location is great and the hotel is nice. We understand that they will soon be undergoing a full renovation due to new ownership by l’Insitut Paul Bocuse so that should be good as the rooms are pretty dated with odd features from a different time (phone plugs next to the beds instead of electric outlets, open showers that leave you feeling cold, lack of towel warmers and space around the sink -...
Response from the owner
Dear Sir,<br><br>Thank you for taking the time to share your thoughts about your recent stay at Le Royal Hotel Lyon - MGallery Collection. We are pleased to hear that you appreciated our excellent loc...
גיא מרצקי
Everything was perfect! The location is very central, within walking distance of the attractions and shopping streets. We loved the design of the hotel - the lobby, the corridors, the room and the restaurant. The room is spacious, the bed was huge and comfortable. All the time we were surrounded by staff members who gave perfect service. We would love to come back!
Response from the owner
Dear Guest,<br><br>Thank you very much for your kind and enthusiastic feedback. We are delighted to read that you enjoyed our central location, the design of the hotel, as well as the comfort of your ...
Eric Purchase
We were upgraded at check-in so I can't speak to the ordinary rooms but our corner suite was stunningly beautiful and spacious. We walked in the room and immediately both said, "Wow!" The staff were extremely kind and helpful. The breakfast was wonderful. The bar was beautiful. The restaurant was being rennovated so we can't speak to that. The location was ideal. We would definitely stay ag...
Response from the owner
Dear Eric Purchase,<br><br>Thank you for taking the time to share your positive experience at our hotel. We are pleased to hear that you enjoyed the stunning corner suite and found our staff to be kin...
Karl Donovan
Room was okay, the breakfast we only tried once, as it was a poor experience and after which we started to go to Prett. Real issues with the plumbing and would expect hot water and a sink that drained. Only on my last day did I establish that running the bath at the same time as the sink hot water would come out. The location is great being a stones throw from everything. Reception absolutely stin...
Response from the owner
Dear Sir,<br><br>Thank you for sharing your detailed feedback. We sincerely apologize for the issues you experienced, particularly regarding the plumbing, hot water, and overall comfort, which clearly...
Accor
