Le Fitz Roy is a Selected hotel located in Val Thorens, France. It has been recognized by the Michelin Guide for its exceptional hospitality and unique experience.

How many Michelin Keys does Le Fitz Roy have?

Le Fitz Roy has been awarded Selected by the Michelin Guide, indicating a very special stay.

Where is Le Fitz Roy located?

Le Fitz Roy is located in Val Thorens, France, in the Europe region.

What makes a Selected hotel special?

Selected hotels provide very special stays with excellent service and a unique sense of place.

How do I book Le Fitz Roy?

You can view more details and booking information for Le Fitz Roy through the Michelin Guide website. Each Michelin Keys hotel offers a unique booking experience tailored to their guests.

Le Fitz Roy | Selected in Val Thorens, France

Name: Le Fitz Roy
Address: Place de l'Eglise, 73440 Val Thorens, France, Val Thorens, Europe, France
Rating: 4.5

Expert Review: Le Fitz Roy

Le Fitz Roy, Val Thorens: A Comprehensive Review of this Michelin Key Selected Property

Le Fitz Roy in Val Thorens stands as an iconic and luxurious 5-star hotel, renowned for its prime ski-in/ski-out access and a blend of traditional Alpine charm with contemporary elegance. Recently renovated, it offers a sophisticated yet cozy retreat in Europe's highest ski resort, making it a popular choice for ski enthusiasts, couples, and families alike.

1. Overall Rating & Sentiment

The general consensus for Le Fitz Roy is overwhelmingly positive, with guests frequently rating it highly. Review scores often fall into the "Very Good" to "Exceptional" range, with particular praise for its location and staff. Many describe it as a fantastic family chalet hotel offering understated luxury and a warm, welcoming atmosphere. Some reviews suggest an overall score around 8.1 to 8.6 out of 10.

2. Key Highlights

Guests consistently laud several aspects of Le Fitz Roy:

Location: The unparalleled ski-in/ski-out access directly from the ski room is a major draw, allowing convenient access to the vast Three Valleys ski area. It's situated at the Rond Point des Pistes, central to the resort and offering stunning mountain views.
Service & Staff: The staff receives widespread acclaim for being warm, friendly, attentive, professional, and genuinely caring, often going "above and beyond" for guests. Many mention the staff making the experience truly exceptional.
Amenities: The hotel boasts impressive amenities, including a serene indoor swimming pool (properly heated and carved out of the mountainside), a well-equipped fitness center, a full-service spa with a sauna and Turkish bath (hammam), and an on-site ski shop. Cozy common areas like the library and a bustling open-plan lobby with a central fireplace also contribute to the inviting atmosphere.
Design: The hotel's design beautifully marries alpine tradition with contemporary style. Interiors feature wood-beamed ceilings, original stone and wood fixtures, slate-gray sofas, antique wooden skis, velvet drapes, leather seating, and woollen rugs, creating a chic yet cozy ambiance.

3. Room Quality

The 72 rooms and suites at Le Fitz Roy are described as comfortable, spacious, and elegantly designed, often featuring an earth-toned color palette. Many rooms offer breathtaking views from balconies, either facing the village or the slopes. Amenities typically include quality linens, flat-screen TVs (or video projectors in some), complimentary Wi-Fi, minibars, safes, and Diptyque bath products in en-suite marble bathrooms. Duplex suites offer a more atmospheric experience with wood-beamed ceilings, cowhide chairs, and private balconies, while "La Suite" is a chic duplex with a fireplace and panoramic mountain views, ideal for families seeking multi-level living. Some guests, however, found deluxe rooms to be "a bit small" and similar in space to standard rooms.

4. Dining Experience

Le Fitz Roy offers refined dining options. The on-site restaurant, Beca, is noted for serving French cuisine for lunch and dinner and is considered one of the best in Val Thorens. There are mixed reviews concerning the dining experience, particularly regarding variety. While dinners were praised for "great taste," some guests on half-board packages expressed disappointment about limited choices. Breakfast is generally described as a good selection, with fresh fruit, homemade goodies, cheeses, meats, and mountain honey, though some noted limited stock on certain items. The hotel's south-facing terrace is a popular spot for lunch, offering fresh local smoked trout club sandwiches, or for après-ski drinks. The cozy bar, often featuring live music, is also a favorite for cocktails and snacks.

5. Service & Staff

The hospitality at Le Fitz Roy is consistently highlighted as a strong point. Guests frequently commend the staff's attentiveness, professionalism, and genuine desire to enhance their stay. Examples include helpful front desk staff and an overall impression that "nothing is too much trouble". However, a few recent reviews mention some inconsistencies, noting that "staff at the restaurant, the bar, and the reception appeared unprofessional," with requests occasionally forgotten or mixed up, and some staff lacking answers to basic questions, suggesting issues with training and internal communication during peak times. Despite these isolated comments, the prevailing sentiment is one of exceptional customer service.

6. Location & Accessibility

Le Fitz Roy boasts an "unbeatable" and "excellent" location in the heart of Val Thorens, Europe's highest ski resort. Its direct ski-in/ski-out access from the ski room is a significant advantage, placing guests directly on the slopes and providing easy access to the vast Les Trois Vallées ski area. The hotel is situated at Place de l'Église, putting it in the center of the resort, close to village life, shops, and other attractions like La Folie Douce. Complimentary transportation and a courtesy shuttle service are available throughout the resort. Travel to Val Thorens typically involves a 3-hour drive from Geneva or Lyon airports, or a 50-minute car ride from Moûtiers train station, which has high-speed TGV connections from Paris. A helipad is also available in Val Thorens.

7. Value & Pricing

Le Fitz Roy is a luxury 5-star hotel, and its pricing reflects this. Rates can start from approximately €270 on a bed and breakfast basis per night for two people, or around €370 per night for a room and €540 for a suite. More recent pricing examples show rates starting from around $614.16 for a 1-night stay for two adults. While some guests feel the amenities and location justify the cost, providing "amazing all over" value, others have found certain aspects, such as food choices or variety, to be overpriced for the perceived value, especially with half-board options. Booking direct through the Michelin Guide or other platforms may offer best price guarantees.

8. Common Complaints

While largely positive, some recurring issues or criticisms have been noted:

Food Variety: As mentioned, some guests on half-board packages found the dinner options to be limited in variety, despite good taste. Breakfast also sometimes had low stock on certain items.
Room Size: A few guests felt that some rooms, including "deluxe" rooms, were "a bit small" and did not offer a significant space difference compared to standard rooms.
Restaurant Management/Service Coordination: During peak times, some concerns were raised regarding restaurant management and a lack of coordination between different hotel departments, leading to staff being unaware of processes or requests being forgotten. This points to potential issues with inadequate training and internal communication in some instances.
Common Area Constraints: Space constraints in common areas like the boot room have been noted by some guests.
Room Maintenance: Isolated issues with room maintenance were also mentioned.