Kimpton Las Mercedes, an IHG Hotel
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Hotel Details
Location
Calle Las Mercedes 108, Santo Domingo, Distrito Nacional, República Dominicana
Dominican Republic, Caribbean & Central America
Brand
Kimpton
Hotel Group
IHG
Location
Kimpton Las Mercedes, an IHG Hotel · Santo Domingo, Dominican Republic
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Expert Review: Kimpton Las Mercedes, an IHG Hotel
Kimpton Las Mercedes, an IHG Hotel: A Michelin Key Selected Oasis in Santo Domingo
The Kimpton Las Mercedes, an IHG Hotel, stands as a highly-regarded luxury boutique establishment in the heart of Santo Domingo's Colonial City, earning its place as a Michelin Key Selected property. Guests consistently praise its stunning design, prime location, and exceptional service, making it a captivating blend of historic charm and contemporary luxury.
1. Overall Rating & Sentiment
The general consensus for Kimpton Las Mercedes is overwhelmingly positive, with an "excellent" or "fabulous" rating across various platforms, scoring an average of 8.9 out of 10 based on numerous reviews. Guests frequently describe their stays as amazing, highlighting the hotel's unique concept and enchanting atmosphere. The sentiment is one of appreciation for a luxurious and comfortable experience that seamlessly blends with the historical surroundings.
2. Key Highlights
Guests consistently laud several aspects of the Kimpton Las Mercedes:
- Design & Ambiance: The hotel, housed in a revitalized 16th-century schoolhouse, is celebrated for its beautiful design, stunning atrium, and excellent usage of space that merges colonial heritage with contemporary sensibilities. The central courtyard, adorned with towering trees and lush greenery, offers a tranquil garden setting.
- Service & Staff: The staff receives high praise for being welcoming, friendly, attentive, helpful, and professional, going out of their way to care for guests' needs. Specific mentions include "outstanding hospitality" and "first-rate" attentiveness.
- Location: Its prime location in the Colonial City is a significant draw, placing guests within walking distance of major attractions like Catedral Primada de America, Alcazar de Colon, Parque Colón, and Calle El Conde.
- Amenities: The year-round outdoor swimming pool, often a rooftop pool, is a favorite feature, along with the modern fitness center, terrace, and garden. The presence of a full-service spa, pet-friendly policy, and free private parking are also appreciated.
3. Room Quality
The rooms at Kimpton Las Mercedes are described as comfortable, modern, and new, featuring stylish details and local art with natural textures. Accommodations include private bathrooms, balconies in many room types, flat-screen TVs, tea and coffee makers, and free WiFi. Various room configurations are available, from Standard Rooms to Essential Twin Rooms with balconies, and even King Suites with rooftops and outdoor bathtubs, ranging from approximately 215 sq ft to 431 sq ft. Guests particularly highlight the "super comfortable" beds and great showers. Some room styles reflect a blend of colonial heritage and contemporary sensibilities, with platform beds and tropical art.
4. Dining Experience
The hotel offers a notable dining experience with three on-site restaurants and two bars/lounges. Zola, one of the standout restaurants, serves Northern Italian cuisine with options for vegetarian, vegan, gluten-free, and dairy-free diets. El Patio offers casual international plates in a courtyard setting. Breakfast is a highlight for many, featuring local specialties, fresh pastries, and a variety of beverages. Some guests have praised the "delicious food" and delightful breakfast.
5. Service & Staff
The staff at Kimpton Las Mercedes consistently receives exceptional feedback. Guests frequently commend their friendliness, attentiveness, and willingness to go "out their way to take care of your needs". Reviewers describe the service as excellent, helpful, and professional. Specific staff members are occasionally mentioned by name for their outstanding service.
6. Location & Accessibility
Kimpton Las Mercedes boasts a "perfect location" in the Colonial Zone of Santo Domingo. It's situated on Calle Las Mercedes, offering cobblestone charm and easy access to vibrant plazas and art-filled alleyways. Key attractions such as Catedral Primada de America (500 meters), Alcazar de Colon (600 meters), and Museo de las Casas Reales are just steps away. The hotel is approximately 12 miles (19 km) from La Isabela International Airport. Its central location makes it ideal for exploring the city's history, museums, and nightlife. Free on-site private parking is also available.
7. Value & Pricing
While considered a luxury hotel, many guests find the Kimpton Las Mercedes to offer good value for money, with a rating of 8.8 for value on Booking.com. Typical room prices range from approximately $141 to $250, reflecting the upscale amenities, exceptional service, and prime location. It's seen as a worthwhile investment for a luxurious and culturally immersive stay in Santo Domingo.
8. Common Complaints
Despite the overwhelmingly positive feedback, some recurring issues have been noted by guests:
- Noise from Events: A notable complaint is the use of the pool area for loud outside cocktail parties and events, which can be heard in guest rooms and prevent hotel guests from using the space.
- Breakfast Inclusions: There have been instances where guests expected breakfast to be included based on their booking, but found it was not.
- Open Bathroom Concept: Some guests have expressed a preference for more traditional bathrooms, disliking the open bathroom concept with glass walls in certain rooms.
- WiFi Performance: While free WiFi is available, some reviews show a slightly lower rating for WiFi performance compared to other categories (7.5 out of 10).
Michelin Key Selected Property
The Kimpton Las Mercedes' selection as a Michelin Key property signifies its recognition by the prestigious Michelin Guide for offering a sophisticated lodging experience that combines modern elegance with exceptional comfort. This distinction underscores the hotel's commitment to high standards in design, service, and overall guest experience, solidifying its reputation as a top-tier destination in Santo Domingo. While specific criteria for the Michelin Key are not extensively detailed in the search results, the general consensus from reviews aligns with the expectation of a high-quality, memorable stay that such a selection implies.
Sources
Points to Consider
- •Despite the overwhelmingly positive feedback, some recurring issues have been noted by guests:
- •Noise from Events: A notable complaint is the use of the pool area for loud outside cocktail parties and events, which can be heard in guest rooms and prevent hotel guests from using the space.
Google Reviews
465 reviews
Recent Guest Reviews
Denisha Alix
I am absolutely obsessed with this hotel! I got married here in 2024, and it was truly an absolute dream from start to finish. Nothing would have been possible without Damaris Consoró, she went above and beyond! She is hands-down the BEST. Truly 100/10 service. I recently returned to the hotel, and once again, everything was flawless. The restaurants were amazing, the staff was incredible, the c...
Marc Respass
We had a fantastic stay at Kimpton Las Mercedes. It is perfectly located to explore the Zona Colonial of Santo Domingo. You are just a few minutes walk from everything. The staff are incredible. Everyone is super nice and friendly. The rooms are very comfortable. There is a bar and lounge on the first floor called "El patio" so don't confuse it with a patio. The breakfast buffet was out of this wo...
Response from the owner
Dear Marc,<br><br>Thank you so much for your fantastic review!<br>We’re truly delighted to know that you had such a wonderful stay at Kimpton Las Mercedes and that our location made exploring the Zona...
Helen M
The best place we have stayed throughout the Dominican! Our room was well laid out and had sufficient storage space and amenities. Staff were always willing to help and the overall hotel facilities are brilliant - the social hour at 5-6pm was also greatly appreciated!
Response from the owner
Dear Helen,<br>Thank you so much for your wonderful review!<br>We’re absolutely thrilled to hear that Kimpton Las Mercedes was the best place you stayed during your time in the Dominican Republic.<br>...
gillianna canelo
I honestly don’t understand the hype around this hotel. We stayed here for a wedding, and the rooms were small and not very attractive for the price. The service was disappointing from the start. While getting ready for the wedding, we had to ask multiple times just to get water—despite the hotel being fully aware of the wedding and knowing that the bride and her party had reserved several rooms s...
Brigitte Franco
DO NOT STAY HERE. As a frequent traveler and hospitality manager at one point myself I DO NOT recommend this hotel . If you actually have an eye for luxury and service this is not the place . It was my first and last time in Dominican Republic thanks to this place . This was my fifth country in this year alone and starting from the welcoming in which they picked and chose who to give hand towels ...
Response from the owner
Dear Ms. Franco,<br>Thank you sincerely for choosing to book and stay with us. We are truly sorry to hear that your experience did not meet your expectations. At Kimpton Las Mercedes, we strive every ...
Gabriel Hillebrand
Overall experience was incredible and memorable for all the right reasons. Joel was top notch with his service from the moment we arrived til the moment we left. Hotel was very clean and included breakfast was a great addition with ample variety. Definitely will consider staying here again.
Response from the owner
Dear Gabriel<br>Thank you very much, Gabriel, for taking the time to share your experience with us!<br>We’re truly delighted to know that your stay was incredible and memorable and that you enjoyed th...
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